William P. Markus

Contact#:  8168041408

bill232@sbcglobal.net

Qualifications

I have an extensive background in all aspects of telecommunications. This includes outside plant, wireline, wireless and WiFi  project planning, capacity management, design, engineering and implementation. The accumulation of this knowledge leads me to be able to change direction and adapt to successfully transition to new oppurtunities. During my career I have had the opportunity to improve customer service and relations, as well as increase revenues and profits. I am considered to be an excellent communicator, motivator, and problem solver, with the interpersonal skills to build positive, productive teams and strategic alliances. I am a decisive, results-oriented ., Green Belt Certified, project manager with over twenty five years of experience within the telecommunications industry, overseeing all phases of the project lifecycle, from initiation through to delivery. I am a dedicated and dynamic team player who offers a consistent track record of delivering results on time, within budget, and to specification.

 

Experience

01/2012 – 09/01/2015

AT&T, Kansas City, MO USA
Senior, Network Support, Disaster Recovery Layer 3.

I have performed many different aspects in disaster recovery.  I have deployed as needed in emergencies(real emergencies and exercises) . Project managed the building of various network elements to be used in the event of a catastrophic emergency(Fiber optic cross connect trailer with beginning capacity of 10,000 cross connects).  Obtained funding for several projects in the layer 3 part of the network(Trailer build and element procurement of New Cisco CRS-X routers).  Managed the funding, design and build of projects for network elements being newly introduced into the network. This position also requires constant learning and research on new network elements being introduced by vendors. These are for SDN, Cloud computing, Common Backbone and layer 1,2,4, Mobility and Uverse.  Researching all facets of the network is an ongoing endeavor in this job. I have to maintain knowledge of OSP, Central office and Mobile office configuration to be able to maintain a gap analysis.

 

11/2008 – 12/2011

AT&T, Overland Park, MO USA
Engineer IV, Network Planning, RNC/BSC
Responsible for planning, engineering and implementation of RNC/BSC’s and probe equipment for GSM/UMTS capacity growth.  Work with functional Project Managers, Engineers and vendors to complete the installations in a timely manner, preventing customer service impacts and/or outages.  This position requires extensive knowledge of the RAN and Core networks. This knowledge was maintained to be able to facilitate growth in the field(cell towers) or bandwidth increases due to user devices increasing demands for services. I Monitored the health of the network for anomalies and/or excessive traffic, creating analysis of actual utilization on the network.  Engineered and implemented FEMTOCELL hub into the network. Performed several first field applications and proof of concept trials.

 

05/2005 - 11/2008

SBC, Independence, MO USA
Mgr. Eng. Design Loop Electronics, Outside Plant Engineer,
Surveyed, engineered and designed company fiber-optic networks, OSP, including remote terminals, FTTP, FTTH, FTTB, RT, CEV and Hut configurations. Performed sites visits, rode cable routes, located cable and other utilities to provide the best, most cost effective solution. Delivered FTTB, fiber to the business for large projects, school districts, large complexes and individual businesses. Purchased equipment, developed the project plan, maintained timelines, trouble-shoot, mitigate issues, removed road blocks thru completion of project.    Knowledge of various types of equipment suitable for each site.  Worked with several applications/systems to determine the optimum capacities needed and provided forecasts for each site.  Surveyed, Engineered and designed customer networks via requests from Marketing.  Worked with Outside Plant vendors to complete the work on time, in budget and according to the as builts. Engineered Gigaman(Cisco), Opteman, OC3’s and other networks to the customer’s sites.  Responsible for the ordering and placement of equipment at each customer’s site. Knowledge of Opti-NT, Granite and various other engineering systems.

 

 

 

07/2004 - 05/2005

SBCDATACOMM, St. Louis, MO USA
Field Engineer I
Responsible for engineering public WiFi networks throughout the United States.  Implemented sales requirements and built a network installed on the customers premise.  Ensured network coverage and integrity.  Used the Cisco 2950 and 3508 switches, access points, antennas, and POE.  Engineering of sites required knowledge of structured cabling, AC power, DC power, POE, Ethernet capabilities and limitations, floor space planning, racking, environmental concerns, labor agreements and local codes.  Completed the Cisco Aironet Wireless LAN Fundamentals and Cisco Wireless Site Survey.   Engineered sites that involved simple networks to complex network sites (i.e. Barnes & Noble).  This involved several buildings and hundreds of AP’s (i.e. Mills College in CA).  The Freedom link WiFi product was a new offering by SBC.  This involved the development of a process flows and methods and procedures.  The process was used to mainstream sales and engineering for the product offering.  Developing the Process Methods & Procedures required coordination and testing with external departments and vendors.  Contributed to the development of these Methods & Procedures. 

 

 

11/2001 - 07/2004

SBC, Kirkwood, MO USA
Manager-Engineer, Implementation-Data
Responsible for engineering Data Packet networks, switch and transport technologies.  Each of these involved different types of equipment throughout the Central Office environment.  Required working knowledge of AC & DC power, structured cabling, reading blue-prints, racking, floor-space planning, load bearing, equipment capabilities and limitations.   In 2003, installed the Nortel DPN 100 Data Packet Network, using X.75 protocols for customer alerting and ATM data packet transmission.  Responsibilities included the installation, test and turn-up of circuits and equipment in 5-states and 17-locations.  Responsible for capacity management and maintenance of the network.  The Nortel DPN 100 replaced the Tymnet Packet Switch network in 5-states and 200+ locations.  Retired $40M in equipment and disconnected 12,000+ circuits.  In 2004, removed 3-Lucent 1A offices in St. Louis.  Each office contained a line capacity of 35-45k lines each.  During this removal, was responsible for power, grounding, environmental concerns, building concerns and community relations.  Each office required 50-70 tractor trailer-load removals.  Worked with Lucent 5ESS and Nortel DMS 100 switches.  Responsible for managing the maintenance and capacity of equipment, as well as the transport technology within the various markets.  This technology involved implementing Rapid Deployment Sonet Rings, Tellabs DACS, Fujitsu FLM (150, 600, and 1200) and Adtran TA3000 repeaters.  Worked with ILEC's installing DSL systems in co-located space’s.   Received training from Telcordia, Network Traffic Concepts. Managers Camp, (CFL), DMS Supernode Hardware Architecture (Nortel), Telcordia Accounting for Equipment Engineers, Floor Space Planning for Engineers, and Lucent ES5010 5ESS Switch Architecture.

 

04/2001 - 11/2001

Advanced Solutions Inc. , Earth City, MO USA
Communication Technician
Responsibilities included the successful turn up of DSL circuits to the customer.  Managed the installation process from start to finish.  Coordinated the turn-up with functional organizations and vendors.  Performed testing with the customer and outside technicians; often multitasking while testing and verifying company records.  Worked in various systems/applications which included Circuit Manager, MLT, DSSM, Toolbar, WFA-C, Fenster, SORD, BOSS and other tools to ping customer equipment.

 

05/2000 - 04/2001

Advanced Solutions Inc., Earth City, MO USA
Communication Technician
Responsible for  Frame Relay provisioning.  Tested circuits in REACT, Circuit Manager, with the customer's vendor, and other companies essential to meeting customer needs.  Worked with engineering, the Central Office, outside technicians and other company testers to drive the installation of the circuit.  This was a requirement of the position.  In testing and turning up Frame Relay circuits, used BOSS, TIRKS, SORD, WFA, Adman, Fenster, Toolbar, Mandy, REACT, Newbridge, MLT and Euclid (Circuit Manager).

 

11/1998 - 05/2000

Southwestern Bell Telephone Company, St. Louis, MO USA
Communication Technician
Responsible for the Inter-exchange Carrier Center, testing circuits in a maintenance capacity and restoring service impacting circuits. The circuits involved analog, digital, message trunks, and OC3's and higher.  Utilized test systems to test, isolate trouble and managed the repair process for quick resolution.  Maintained service records, keeping the customer informed through-out the trouble shooting process.  Use of analytical skills and the ability to multi-task were critical in this position.  The process involved testing circuits with outside technicians, Central Office technicians, as well as the customer.  Hands-on training in REACT, GRETA, WFA-C, WFA-D, TIRKS, and SORD.   Attended SBC training, DIGCKT-Digital Circuit Technology, DS1TST-Remote Digital Testing, Install/Mtce Analog Ckts, CO/I&M/SS, Network Fundamentals (160A), Network Fundamentals(160B), DIGTRANS-1, Principals of Dig Transmission,

 

02/1985 - 11/1998

Southwestern Bell Telephone Company, St. Louis, MO USA
Customer Service Technician
Responsible for  the installation and maintenance of telephone plant and facilities that delivered telephone service to the customers premise.  Testing customer lines and resolving trouble in a timely manner were essential, using company provided meters and tools in a safe manner.  Attended SBC training, Basic Installation, Basic Plant Skills, Outside Plant Fault Locating and Transmission, Cable Splicing-Mtce Tech, Gas Pressurization and Buffering, Safe Pole Climbing, Fundamentals of Electricity for Telephony, Subscriber Loop Carrier-SLC-96, Noise Reduction-CBT, Technician Access Network (Field Tech).

 

07/1978 - 02/1985

Southwestern Bell Telephone, St. Louis, MO USA
Clerk A
Held several positions in the accounting department  Performed mail clerk functions, delivering mail, ordering supplies and unloading trucks of in the Data Center.  Worked in the billing department for a couple of years mailing out telephone bills. The last position held was driving a company vehicle, delivering mail around the metropolitan St. Louis area.

 

Education

Inc. - St. Charles County Community College, St. Charles County, MO USA

Cisco Certified Network Associate, Cisco Networking, 10 Hours Completed

 

Florissant Valley Community College, Florissant, MO USA

Certificate, Telecommunication-Basic Electricity

 

Professional Licenses, Accreditations, and Memberships:
Real Estate Licenses, State of Missouri (Since 1998)

Hundreds of hours of industry training. This training includes internal training from AT&T, Cisco and Alcatel Lucent. 

Pioneer (Since 1980)