650 N. Leora Ln. #614, Lewisville TX  75056 

(972) 249-6375         juanflaca@verizon.net

Objective

A challenging position that will use my knowledge of project management, telecommunications, retail/marketing, accounting, and corporate training while providing opportunities to learn and grow.

Highlights

Experience

Detail-oriented, responsible, communicate complex issues and track to resolution, interface with teams throughout the country, project management of varied and complex problems. 

Bilingual fluent spanish

06/2006 – 3/22/13   Pro-Tel (aka JT Communications)/Verizon                                                  Irving, TX

Project Manager-Verizon Systems Engineering  Property Clean Up

§          Researched complicated issues involving Multi-Dwelling Unit (MDU) properties in Verizon’s engineering systems.

§          Received issues from Marketing concerning MDUs, performed initial research, resolved or forwarded for action.  Based on research, forwarded to local engineer, MDU specialists, or information technology team for resolution. 

§          Responsible for tracking issues to completion.

§          Issues vary from simple (correcting MDU name in engineering systems) to complicated.

§          Achieve results without authority.  Compete for time and attention of engineering teams while maintaining good and productive relationships.

§          Increasing authority and complexity of problems resolved without supervision.

§          Build good working relationships with remote teams.

01/2005 – 05/2006       TEKsystems/ JT Communications/Verizon                                      Irving, TX

Project Manager-FTTP Assurance

§          Responsible for project managing regional teams, to produce Excel Reports with actual on Engineering, ODN, Construction iVAPP’ed and projection numbers. Entering actual numbers extracted from Verizon database in FiOS/eweb (tracking and reporting tool) Database Report to the Director tracking website that interacts with corporate systems for report generating, system/record comparisons, and all necessary information across the footprint.

§          Responsible for instructing, directing, and monitoring FTTP Contractor Headcount Reports and send to all Directors.

§          Prepare Data Integrity Report data extracted from Fios Manager comparing accuracy of data and distributed to Directors.

§          Assist with Remedy Tickets for VA and MD, forward to Engineers and follow up on completion due dates.

1998 –2005   The Pillsbury Co./General Mills                                                          Dallas, TX

Admin. Assistant/Sales

§          Responsible for instructing, directing, and monitoring work of team members on the 7 data base.

§          Monitor adherence to client standards and procedures, and develop resource plans to meet requirements.

§         Maintain, organizational management, reporting.

§          Coordinate National Meetings within USA, 100 + Attendees.

§          Provide input to the budget planning process.

§          Responsible for delivering functional plans to management.

§          Coordinate all phases of the project with clients and responsible for maintaining an effective level of communication with all areas.

§          Schedule, direct, and participate in analysis and design activities; evaluate alternate approaches, negotiate with vendors.

§          Facilitate all activities in preparation for meetings, air/ground transportation, hotels.

§          Maintain 3 manager expense reports.

1995 – 1998              Xerox Corp./Phoenix Engineering                                                                  El Segundo, CA

Olympic Marketing Executive Assistant

§          Schedule Olympians performance.

§          Maintain Olympic Merchandise, developed inventory spreadsheets.

§          Responsible for 1996 Atlanta Olympic Venue, hotels and assisted in coordinating 4 waves of attendees, with hotels, air and ground transportation.

§          Provide daily support of assigned products and services, as well as company notifications, electronic mailing lists, and high-level documents, presentations, and/or memos.

§          Sole provider of daily e-mail responses to all clients.

§          Create, implement, and maintain all inventory and forms for Olympians, supervisors.

§          Lead program and technical support