Kevin Chambers

(214)842-3430

impulseme@gmail.com

 

 

OBJECTIVE

·   To obtain a position that utilizes the achievements, skills, strategic thinking and leadership abilities that enable me to consistently exceed goals placed before me.

 

     TECHNICAL EXPERIENCE

 

AT&T Implementation Manager2015 – Present

·   Coordination of planned maintenance window work with manager, project managers, engineering teams, and drive testing.

·   Creating and closing out change requests to cover maintenance window data translations changes to AT&T’s network.

·   Enter phasing with engineering managers, process subject matter experts, and technical subject matter experts for the insourcing of new engineering activities.

·   Communicating with peer implementation managers for the planned coordination and scheduling of complex engineering provisioning work

·   Engaging markets to provide drive test contacts information for activities

·   Reviewing and approving change requests for planned maintenance window activities

·   Daily review of the previous night’s maintenance window job completion

·   Scheduling training opportunities for engineers to pick up new activities

·   Participating in shop talks for insourcing for new planned engineering projects technical SME’s, Process SME’s, engineering managers

·   Participating in “Go / No Go” calls for coordinated maintenance window engineering activities

 

AT&T Field Engineer                                                                               2013 - 2015

·   Running Cat5e lines and terminating to Ethernet.

·   Responsible for working independently as well as with a team

·   Ensuring AT&T customers have the best experience possible

·   Placing aerial and buried drops

·   Ensuring individual goals as well as team goals are met monthly

·   Communication between myself and my manager is always maintained

·   Experienced working with a diverse customer base (residential, commercial, & corporate)

·   Familiar with all FTTN and FTTP networks including MDU’s (7330, 7340, ONT)

·   10 years of troubleshooting experience.

·   Experience with JDSU devices

·   Knowledge of VoIP

·   Fiber and copper splicing

Computer Repair                                                                                                            2009 - 2013

·   Diagnostic testing of computers and camera's, and maintenance on electronic equipment and camera's.

·   Troubleshooting over the phone

·   Ran the RMA portion of the company (verifying equipment for repairs, warranty and correcting the affected PC and camera)

·   Maintaining confidentiality with all data

·   Installation of software (MS Office, Antivirus, Adobe products etc.)

·   Maintaining confidentiality with all data

·   Removed viruses and spyware

·   Built new PC’s custom to the customer requirements and upgrade old PC's to customer requests

PC, Audio/Video Technician/ Network Support, Best Buy                                    2009

Troubleshoot various customer problems from virus removal to hardware related problems to connectivity problems

·   Provide user management and setup using active directory

·   Provide support to businesses that include resetting passwords through exchange, loading and upgrading corporate software, troubleshooting connectivity, setting up email on corporate phones, etc.

·   Provide technical support for clients over the phone and remotely

·   Build and install new computers and test software and hardware functionality

·   Keep track of shop inventory and track clients hardware and software while repairing customers equipment

Marketing / Technician for Verizon, AT&T, Embarq, DTV                                     2007 - 2009

·   Responsible for service within customer residence

·   Responsible for maintenance for all hardware and software

·   Maintaining confidentiality with all data

·   Responsible for general PC support and troubleshooting with 150 plus stores and inner office PC's. (Remote Assistance included)

·   Built new PC’s custom to the customer requirements and upgrade old PC's to customer’s requests

Software Manager, Fry’s Electronics                                                                           2003 - 2006

·   Responsible for scheduling a staff of 20 associates

·   Trained team members to provide “outstanding customer service”

·   Taught team members to cross sell additional products

·   Focused on achieving weekly department sales goals 

·   Researched new technology and introduced the information at weekly sales meetings for associates and managers

·   Worked closely with vendors in managing marketing displays

·   Responsible to verify competitors current software trends and pricing structure

     EDUCATION 

·   Currently attending Ashford University, Business Information Systems (only 12 credit hours left)

·   Certification in Data and Network Communications, APT College, Dec 2014

 

      GOALS 

·   To continue education and advance skills geared toward my career path

·   CCNA Certification, MBA in Project Management or Information Systems Management

·   To always satisfy, execute, and exceed the needs of my position and/or team