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Training
and Quality Control
§ Scheduling and delegation of responsibilities to employees
§ Quality control and corrections to time sensitive materials
§ Supervision of a team of 5 employees
§ On-site and field training to customer specifications
Customer
Service and Problem Solving
§ Oversee Site Survey corrections and provide customer correspondence
§ Provide seamless customer revisions under tight company deadlines
§ Develop and implement strategic plan for department success
§ Developed new tracking spreadsheets for quality and accuracy
Site
Survey Engineer, Coordinator
§ Prepare complex and detailed site survey packages to Verizon FTTP
(Fiber-to-the-premises) Reports for Fiber Optic Path to the MDU (Multiple
Dwelling Unit)
§ Photographic skill to display cosmetic application of equipment and
path of fiber optic cable into the dwelling as well as draft and design
layout of entire premises.
§ Conduct tracking and revenue reports to corporate upper management,
maintain fully updated Man Power Reports daily.
§ Rapidly learned and mastered various computer programs and software.
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