Pat W. Gray

842 Red Oak Creek Dr.

Ovilla, TX  75154 

Home: (972) 617-7332

Mobile: (214) 770-8352

abode4729@sbcglobal.net

 

Objective:              Use my extensive experience in technology & management. I am pursuing an opportunity to match my extensive background in supporting best in class customer services delivery to the benefit of your day to day operations.

 

Skills Summary:              Proven team development skills with focus on quality and Customer Satisfaction. Detail focused with vision of larger corporate goals and objectives. Team Builder and personnel developer.

              Strong written and verbal skills.

 

Experience History:             

 

OSP Planner/Engineer   “Major CLEC Projects” in 4 state area

EJES Inc., Dallas, TX                                                                                                                                           09/2012 to Current

 

·         Daily utilized, interpreted and maintained network facilities records, cad maps and strategic business data.

·         Utilized corporate on-line systems to evaluate existing facilities design.

·         Planned, designed, and engineered fiber optic & copper based feeder and distribution facilities for augmentations, road moves, rearrangements and new construction.

·         Provide network facility plans and redline drawings to Major Competitive Local Exchange Carrier (CLEC) engineering for review and approvals of the outside plant engineering design and construction build-outs.

·         Consult with and provide, in a timely manner, feedback to upper internal and external clients, management, for completed network order activities.

·         Verifies conformance and quality of the OSP network engineered build-outs while meeting state, federal, company and industry standards and specifications.

 

Contract Engineering (various firms) for Verizon/AT&T -     DFW, TX                            9/2001 to 9/2012

Infotech; Wellsco; TEK Systems; Ameriss

 

         OSP Planner/Engineer   (copper & Fiber[FTTx. MDU, SFU] projects, etc..)                         

·         Provide comprehensive outside plant engineering project documentation.

·         Coordinate information and organize activities among groups with differing agendas (Verizon Construction groups, municipal requirements, etc…) to keep project progress moving forward.

·         Assure that work is conducted to Verizon specifications & permit requirements of municipal authority.

·         Quality Control checks of documentation from drafting & engineers.

·         Read, interpret and analysis of complex documents. (CLEC/ M&P/Const.W.O./R.O.W.& easement/etc.)

·         Design outside plant systems for aerial and buried facilities.

·         Maintain and update original plan & as-built construction database records.

Multiple Company Listing (Verizon moved the OSP Engineer function and I followed to the Verizon vendor of choice to continue my involvement on their projects.)

 

VERIZON – Irving, TX.                                                                                                         08/2006 -11/2008

                            Quality Inspection & Audit Coordinator                                           

·         Provide quality assurance inspections of work done by outside vendors, affiliated groups and Verizon personnel.

·         Audit contractor billing and check onsite actual quality & verify invoice accuracy.

·         Use Verizon database to compile random lists of fiber service drop jobs to audit.

·         Contact appropriate persons to make corrections where specific quality defects were found.

·         Input findings to database for contractor adjustments and quality scoring.                     

 

 

              AT&T/Lucent/AVAYA – Coppell, TX                                                                                                  6/1996 –8/2001

                            Field Service Manager             

·          Managed a crew of 23 Data Networking Customer Service Engineers to cover implementations and maintenance in a large geographic area (TX, OK, NM & LA)

·          Coordinate with dispatch center (in Florida) for daily load balance of work schedule for meeting commitments to customers.

·          Handle escalation situations to resolve problems.

·          On-call in rotation with other Service Managers to provide 7-24 availability coverage.

·          Interface with AE’s, SC’s, PM’s and others to provide a “team approach” to customer satisfaction.

·          Schedule Data CSE’s training, vacation, days off, on-call & special assignments.

·          Provide annual and semi-annual employee evaluations.

·          Access multiple databases to make statistical analysis for results measurements.

·          Compile data to render reports on weekly, monthly, quarterly and annual basis for measuring effectiveness.

             

              AT&T - Dallas, TX                                                                                                  6/1995 –6/1996

                            Dispatch Center Service Manager                                             

·          Managed in regional (TX, MO, OK, KS & AR) Field Services Administration Center.

·          Supervised a crew of 10 Customer Services Coordinators in load balance and dispatch of Services Engineers.

·          Interfaced with customers, Field Services Managers, AE’s, PM’s and others in work load distribution to assure meeting customer service commitments and secure Customer Satisfaction.

·          Troubleshoot problems to prevent problem escalations.

·          Schedule dispatch group vacation / days off and work assignments.

·          Provide employee evaluations and skill improvement opportunities..

·          Access several databases to assure equitable workload and efficient completion of work assignments.

 

 

AT&T – Addison, TX; San Diego, CA; Nashville, TN                                           9/1990 –6/1995             

              Estimator; Distribution Design Engineer; Service Manager

·          Design, estimate and bid wire & cable projects [(copper, fiber & coax) (intra-building & outside plant) (voice or data)] responding to RFQ & RFP requests in a competitive market.

·          Material ordering / tracking, quality inspection, testing and project management.

·          Manage a wire & cable implementation crew as well as selecting and overseeing contractor activities.

 

Bell Telephone/AT&T – Dallas, TX                                                                                                  4/1972 –9/1990

              Non Management Positions Held             

·          System Technician (On-site service of large PBX customer equipment)(’86-90’)

·          Remote Maintenance Admin./Testing (RMATS) Technician (’85’)

·          Exchange Repair Technician (Maintain business, residential, coin & some data services)(’79-84’)

·          Station Installer (Install small communication systems & assist PBX installers)(’76-78’)

·          Maintenance Lineman (Maintain & service restoral of aerial exchange cable facilities)(’74-75’)

·          Frameman (Place service jumpers & assist test board in isolating trouble causes)(‘73’)

·          Supplies Attendant (Assure proper stocking levels of materials for the field technicians)(‘72’)

 

 

Education / Training:

              Numerous seminars and courses during a 30+ year span in technical and managerial skills development, including: Outside plant facilities maintenance, Business systems & PBX installation / maintenance, Cable/wire design, Project Management, estimate & implementation (PDS) for voice and data, computer training courses.  Self motivated with in-depth MS-Office applications and PC skills.

 

References:

              Larry Murphy                    972-877-9027 – American Red Cross – Manager of Planning; Div 2 & 3

Steve Harless                     972-724-3483  THINK Finance – Technical Architect