·   Troubleshooting

·   Blueprint reading and interpretation

·   Dependable independent worker

·   Excellent plan comprehension

·   Customer service skills

·   Consistent work history

·   Customer service experience

·   Solid communications skills

·   Strong work ethic

·   Team player

·   Good verbal/written communications skills

·   Strong analytical skills

·   Proficiency in TCP/IP protocols

·   Excellent problem solving skills

·   Knowledge of streaming video platforms

-Assisted in training a number of new technicians.

-Have owned and operated my own business contracting AC.

-Achieved many of In-House certifications through my current employer.

Service Tech and Video Installer

March 2005- Current

Centurylink- The Villages, FL

Installed and repaired services in and around The Villages. Had extensive training on fttc and fttp

as well as copper systems. Interacted with the customers on all levels from new services to repair and billing.

Team Lead Installer

March 2002 to March 2005

Munns Air Conditioning - Leesburg , FL

Completed extensive HVAC certifications. I was a team lead and was responsible for a crew on new construction installs, change outs, custom homes and commercial units

High School Diploma : High School Diploma , 2001

South Lake High School - Groveland, FL

Telecommunication

Centurylink In House - Altamonte Springs , FL

Completed Install and Repair training, low voltage, and pole climbing

Dyerek Harris

Centurylink ( Current Supervisor )

352-422-5432

Gerard Bilotta

Personal Reference

352-650-6928

Faye Price-Mcmiller

Personal Reference

352-613-7757

Bobby Killacky

Personal Reference

850-272-7166

Certifications include:

-Customer Proprietary Network Information (CPNI)

-Link2Success Technician Productivity for OSP

-Anti-Corruption

-SMRS UNIcall Incident Reporting

-Telecommunications Act

-Savvisdirect Introduction for Centurylink Technicians

-SMRS Heat Stress Awareness

-Respecting Current

-Bloodborne Pathogen Awareness

-Heat Stress Recognition and Prevention

-Asbestos

-Defensive Driving Fundamentals

-PPE Personal Protective Equipment

-Defensive Driving

-Pole inspection and testing

-Backing and parking safety training

-Installation of wireless set top boxes for prism

-Tech Mart

-Spill Prevention Control and Countermeasure Plan

-First Aid/ CPR

-Foreign Voltage Detector

-Advantex

-Prism Advanced Trouble Shooting

-Prism TV Set Top Box Installation

-Map Viewer for Field Operations

-Access Service Provisioning

-Installation and Repair of Centurylink TV Service

-Hsi Conversion Overview

-Aerial Lift Safety Bucket Truck

-ADSL2+ Bonded Hsi Installation and Repair

-Hsi VDSL2 and Bonded ADSL2+ Installation

-PC Data Technician Basic Computer Skills

-Hsi Trouble Shooting DSL Line Measurements Loop and Premise

-Employee Self Service

-Cable Fault Locating

-Basic Copper Cable Skills and Copper Cable Fault Locating

-Hsi Full Installation Lite Process

-FTTP Fiber to the Premise

-Next Generation Dispatch for Field Technicians

-FTTP SFU/MDU ONT

-10 MBPS Hsi Launch

-Network Services Service Technician Data Assessment

-The Professional Communications Technician 4 Day

-Network Services Service Technician Pole Climbing Assessment

-HST-3000 Overview

-Lead Awareness

-Webmail for Customer Service Technicians

-Fiber Communications General Over View

-Circuit to Packet Network Architecture

-Valuing Diversity For CSO Technicians

-Work Zone Safety

-Basic Telephony

-Tones for the CSO IR Technician

-IR Quality and Safety Check List

-Trenching and Excavation

-Utility Hole Safe Entry

-Confined Space and Gas Detector

-ADSL Field Technician

-Materials of Trade

-Electrical Safety Awareness

-Fire Prevention and Awareness

-Smith System Advanced Driver Training

-NFPA 70E Electrical Safety in the Work Place

-Hazard Communication

-Principles Of Business Conduct