OBJECTIVE:

EXPERIENCE:

11/2011 - Present

Industry: Telecommunications Services

Field Service Technician

Install and maintain digital and IP phone systems. Cable new and existing business for voice and data needs. Provide exceptional service to all total care and contracted customers. Manage all service orders in queue on a daily basis. Provide 24/7 on call access to all total care customers.

6/2010 - 11/2011

Industry: Telecommunications Services

Customer Zone Technician II

Install new service for residential & business customers (phone & data) - FiOS & CopperMaintain outside network plantDownload trouble repair order for existing customersRun cable as necessary (Fiber, Cat 5 & 6, Copper drop (2 & 6 pair))Maintain record integrity w/ any changes

2/2005 - 6/2010

Industry: Telecommunications Services

COEI/SET, Service Technician (OSP)

To install any and all FTTP equipment within the Central Office (Phone ,Data and Video)Bar Code all equipment for inventory purposes using ATS scannersTest and Accept installed equipment using various forms and documentation approved by verizonPerform end to end testing of all equipment using network services and department headsOSP (Service Technician-Current) - daily customer contact for new installs and trouble tickets Run Fiber loops to customer homes Install all FiOS equipment (ONT-Indoor and Outdoor, Router) Run coax and phone lines as needed  Install STB's and verizon software on customer PC's Troubleshoot various problems (Phone, Data, and Video) on trouble tickets

11/1998 - 4/2006

Industry: Government and Military

Infantry

Infantry/Mortarman, Corporal, United States Marine CorpsDuties include Section Leader, in charge of twelve-man team, night time operations, reconnaissance operations, helicopter operations, amphibious operations, cold weather operations, and anti-terrorism operations.

4/2002 - 5/2004

Industry: Computer/IT Services

Helpdesk Technician

Front line for all computer related problems within the building and all 5 of our remote sites. Keep updated documentation of new employees phone and extensions, also printer toner usage. Setup phones and also give new employees extensions and phonemail. Replaced warrantied components on a computer before going on the floor. Build new computers for oncoming associates, as well as work on software solutions.

2/2002 - 4/2002

Industry: Real Estate/Property Management

Appraisal Coordinator

Called appraisers daily for updates on appraisal reports. Developed a good rapport with branch managers and appraisers. Also ran unreturned logs for deliquent reports.

8/2000 - 7/2001

Industry: Telecommunications Services

ACST (Installer)

Install Telecommunication equipment for several phone companies,(AT&T,Sprint,Verizon,etc.). Basic Job Duties:- Install fiber optic panels, as well as multiplexers, and repeater shelves.- Run fiber cables, co-ax, and power cables.- Wire blocks onto a mainframe.- Test equipment that has been installed.

4/1998 - 7/1998

Industry: Computer/IT Services

Assistant to MIS director

Worked on a network of 200+ PC's.Basic Job Duties:- Installed software programs from the network server to personal computers.- Upgraded personal computers with both hardware and software.- Implemented troubleshooting methods on many peripheral devices.- Performed many successful tape back-ups on personal computers as well as the network server.

EDUCATION:

7/1998

Associate Degree

To get an overall hands-on knowledge of the in and outs of a computer system.

6/1996

High School or equivalent

SKILLS:

Skill Name

Skill Level