Alren Bernard Shaw                                                                                                  Home: 214.306.1495

14000 Noel Road # 1101                                                                                                 

Dallas, TX 75254                                                                                   

Email:  Alren_Shaw@msn.com

             

 

 

Over twenty years of IT & network telecommunications experience with a variety of testing, turn-up and management knowledge. Skilled in a variety of telephony and IT installation procedures as well as developing good customer relationships and satisfaction. Looking to have the opportunity to work with a service provider to build next generation networks, delivering integrated end-to-end voice and data communications solutions worldwide.
 

 

 

¨        Test Engineer for E1, T1, & DS3 circuits              ¨   Architecture Network Review

¨        Trainer: Two-Tier Network Engineer                            ¨   Assist customers with HPNA setups and changes

¨        Nortel OCn Technician                                                ¨   Application Stress Testing

¨        ATM Operations & Management                                  ¨   Working knowledge of LAN/WAN Configuration(s)

¨        Quality Assurance                                                        ¨   Trainer: Telecommunications Engineer

¨        Change Management Guidelines                            ¨   Disaster Recovery Engineer - 9/11

¨        Capacity Planner                                                        ¨   Basic Cisco Router Interface Protocols

¨        Optical Fiber Management                                          ¨   IBM SNA Server Engineer

 

Operating Systems:

¨        HP Open View on UNIX platform                            ¨   Microsoft Windows NT 4.0 Workstation

¨        Microsoft Windows 2003 Server                            ¨   Microsoft Windows 95, 98, 98SE & XP

¨        Microsoft Windows XP Professional                            ¨   Microsoft Windows 3.11 WG

¨        Microsoft Windows 2000 Datacenter                            ¨   Microsoft Dos 6.22

¨        Global Knowledge CIT                                          ¨    Global Knowledge of ACRC

¨        Global Knowledge of BCRAN                            ¨    Global Knowledge of CLSC                           

 

Most Commonly Used Technologies:

¨   Microsoft Routing and Remote Access

¨        AGNS Vnet Protocols              

¨        Cisco Info Center                                                        ¨   Cisco StrataView

¨        Cisco Network Registrar                                          ¨   Cisco Access Registrar

¨        IP Security Policies (IPSec)                                          ¨   T-berd v.2209, v.224 & v.310

¨        McAfee VirusScan                                                        ¨   TTC Set Test - Firebird 6000

¨        Microsoft Active Directory 2000 & 2003              ¨   Microsoft Telnet

¨        Centest v.650 & v.5509                                               ¨   Microsoft Terminal Server (NT 4.0 & Windows 2000)

¨        Exfro Fot 12 ck. optical Power Meter                            ¨   Microsoft Time Services

¨        V.2210 ReDac Sniffer                                          ¨   Microsoft Visio 2000

¨        Tellabs DACS / 5500 and 532                            ¨   Microsoft Excel

¨        Microsoft DSN                                                        ¨   Microsoft Windows Media Encoder Server

¨        Microsoft Exchange 5.0, 2000                            ¨   Microsoft Outlook

¨        Microsoft FTP                                                        ¨   NetShield for Windows NT and 2000 Server v4.5

¨        Microsoft IIS                                                        ¨   Microsoft NLB (Network Load Balancing)

¨        Microsoft ISA Server (Firewall & Proxy)              ¨   Rockliffe MailSite Datacenter

¨        Microsoft ODBC                                                        ¨   Radware Switch Hardware Load Director

¨        Microsoft MQ                                                        ¨   Windows 2000 & 2003 Local Security Policy (LSP)

                           

 

7/12-present

GBAM (Global Banks and Markets) NOC Analyst / Team Lead - HP Enterprise Services

 

Responsible for proactive monitoring, triage and escalation of circuits and equipment on the Bank of America/Legacy Merrill Lynch Network as tier 2 support, which passes $3 Trillion in Daily Traffic. I regularly interfaced directly with the internal groups and complete requests for triage problem solving / new service. I worked in a team setting to preform WAN monitoring on a Global scale employing standard monitoring tools such as Micro muse Netcool, NetScout and nGenius Performance Manager. Maintained summaries of activities and coordinating service order activities with LEC’s, remote field technicians and other groups. Liaised with Dell Secure Works to capture, analyze and disseminate data regarding the health and functionality of Nokia (IP Series), Netscreen (ISG/NSG/SSG Family) and Crossbeam (C25 Series) Firewalls. I worked with a myriad of Domestic and International Carriers and Telecom Companies to perform logical and physical testing of Data and Voice Circuits. I was responsible for coordinating the dispatch of Regional Operations, Local Exchange Companies (LEC) and product vendors to remote sites for line testing and equipment repair.

 

9/11-present

ITT Technical Institute

Adjunct Professor – IT/Networking

 

Taught young adults to mid-career professionals basic to advanced IT/Networking protocols and procedures including FTTP (Fiber to the Premise) technologies, Level 0-1 Cisco configurations, Digital Signal hierarchy (E1,DS1, and DS3) and DWDM (Dense Wavelength Division Multiplexing). Also taught OC-3, 12 and 48 Industry based technologies, Wi-Fi and other various telephony practices. Educated learners on IT project management, and assisted with preparing learners for positions in the field of network administration with an emphasis on security support. Included real-time initiatives within the courses to prepare students for industry-accepted competency examinations.

 

 

2/08 – 4/11

Securus Technologies, Inc.

Network Analyst

 

As an analyst with the Network Operations Center, I am tasked with providing first-line Network surveillance and Event Management support for DSL/Broadband Network Services. As apart of the team, we are responsible for high-level network operations support for the entire Securus Network footprint. I perform initial troubleshooting, problem analysis and isolation of network events in accordance with escalation guidelines. Perform tracking and management of network events to resolution in accordance with standard Event Management Procedures. Produces, maintains and updates written procedures. Performed/supported back-up, scheduled maintenance, upgrade and troubleshooting functions for Securus systems. Regularly communicate with internal and external customers as well as service providers to ensure timely work responses.

 

 

 

 

 

 

 

 

 

 

 

 

 

3/05 – 2/08

Verizon Communications, Inc.

OSP Network Engineer – West Region

 

9/04 – 3/05

CBIZ Network Solutions, Inc.

Field Service Engineer – Southern Region

 

Duties include provide installation, configuration, and 24/7 support for customer related Cisco based routers including Cisco 1600, Cisco 1700 Series (CISCO1601-R and CISCO1720), Cisco 2600 Series and Cisco3600/3700 series. Used advanced troubleshooting skills to resolve Digital VOD, Broadband, High Speed Internet issues in the Sprint based network in a timely manner. I worked closely with customers during every phase of system implementation; from initial design through final deployment to ongoing system maintenance. Ensured integrity of all network data through backups and scheduled systems maintenance.

 

 

 

¨        National Society of Manufacturing Engineers

 

¨        B.S. Prairie View A&M University Spring 1994

 

¨        I quickly grow extensive internal and external B2B & B2C relationships.

¨        Quickly learns and applies new techniques and procedures.

¨        Solve critical real-time IT/Telecommunication networking issues in a timely manner.

 

                    

¨        Anthony Simmons                                                        ¨   Eric Webb

CAS Manager                                                           Senior Engineer, IT construction

FedEx Customer Information Services                    Halliburton (KBR)

Phone: (214)703-4684                                                                Phone: (281) 395-4791, (281)384-5334                                                                                                 

Please ask if you need additional references

 

 

"If you think hiring a professional is expensive, think what it will cost to hire an amateur."

 

2