10503 N. Macarthur Blvd, Apt # 2002, Irving, TX. Ph: 469-363-6318 (cell); 972-444-0668 (home).

Email: sdasgupta1@yahoo.com        US CITIZEN

 

SHUBO DASGUPTA

 

Summary:

 

·183           Expert senior level telecommunication (wire line & wireless) professional with extensive background in network design & engineering, infrastructure provisioning, product development, product marketing, IT and project / program management.

·183           Extensive experience in Project / Program management methodologies, assessing the Project capabilities around project budget workflow, management and reporting from a project perspective and rolling the financials into the enterprise metrics. (MS Project, Clarity, Accelerator, Agile, Oracle Projects)

·183           Manage and deliver very large scale projects up to $50M.

·183           Excellent communication skills and work well within a team and with cross functional teams.

·183           Extensive experience with service providers and equipment manufacturers.

·183           Strong understanding of all aspects of corporate (SDLC) including, OSS / BSS, capturing requirements and depicting business processes.

·183           Vast experience with managing offshore teams for development and delivering of large projects.

·183           Recognized in the industry as an expert in the field of telecommunications and have written and presented papers for nationally and internationally recognized organizations like ITU.

 

Education:

             

·183           Bachelor of Science in Electrical Engineering (BSEE)

IIT / IPFW, Ft. Wayne, IN

 

Expertise:

• Project/Program Management
. Product Development/Management, pre/post sales & support, product & market requirements and analysis, generation of strategic business plan, Competitive Pricing, Quotes, BOM, NPI.
• Customer Care Management
• Network and Planning Engineering
• CAPEX/OPEX Management
• Process and Performance Management
• Operational Management
• EVDO deployment
• IMS
• IPTV
• FTTP/FTTH, FTTC, Metro Ethernet, GSM, WCDMA, CDMA
• Managing Domestic and International Program/Project Teams for Wire line and Wireless Product Deployment

Specialties

• Program/Project Management
• Product Life Cycle Management
• Process Management
• Customer Support Experience
• Vendor Management and Cost analysis.
• Network Engineering and Planning including TDM, VoIP, IPTV, CDN, EVDO, xDSL, FTTP, LAN, WAN.
• Market and Product Research
• CAPEX & OPEX Management
• Theoretical / Lab experience on Long Term Evolution (LTE) / 4G
• Product End to End Testing and Certification Process
• Wi-Fi / WiMAX
• SME for TDM & NGN Switching, Transport, and Access Technology

 

 

Work Experience:

 

Cisco Systems  (Telecommunications) Richardson, TX.                                                        Apr’12 - Present

Sr. Program Delivery Manager

Cisco Advanced Services

US Service provider (SP) delivery

 

Drive and measure the overall programs through enhancing business value, accelerating solution architecture & integration, providing business process best-practices, supporting IT/Business governance, and new technology deployment. (Data Center & Cloud, Routing & Switching, Mobility). Responsible for overseeing the methodology and activities to support the tactical and strategic business goals with current and emerging technologies. Provide leadership to project staff including project engineers, vendors, partners or subcontractors. Manage the project from start to completion including the resolution of escalated project issues and is accountable for the Project Budget.

Specific activities include:
- Drive the overall architecture process, including business requirements gathering, architecture strategy development, and target state definition. This also includes driving alignment with the stakeholders and translating the architecture work into a programmatic structure for execution with well-defined success milestones and project-size units of work.
- Developing project plans, mapping the business strategy to the current and future business and technical architecture i.e. alignment and understanding of requirements
- Project or program management (depending on the type of engagement) and developing solution roadmaps and Executive communications
- Work with cross-functional stakeholders to develop and evolve long-term strategies while consistently driving tactical activities.
- Develop a governance approach to the engagement and helps track quality, business success criteria, and value statements.
- Make strategic decisions and gains organizational acceptance.
- Lead cross-functional teams; influences and coordinates activities across multiple teams and organizations.
- Drive creation of methodologies to successful deploy architectures that accelerates adoption, and ensure long term stability of the environment.
- Make tactical and basic strategic decisions around quality and metrics.
- Influence, coordinate and negotiate within cross-functional teams and across and outside the organization.

 

GlobeEE Technologies (Telecommunications) Richardson, TX                                               Nov’11 – Apr’12

Executive Management Consultant

                                                                                                               

Frontier Communications, Irving, TX                                                                                    Dec ’10 – Nov’11

Sr. Program Manager

IT – Transformation (PMO)

 

Lead and manage the IT transformation project from the IS PMO. Interact with senior leadership with daily / weekly status of the overall project. Manage the project schedule of 17 teams across the board to accomplish the goals. This is a huge effort with budgets over $75 million and over 600 people working on this project. Coach, advice and make recommendations to the working teams on the tasks, schedules, man power allocations using Clarity and Accelerator work tools. Interact with internal clients to make sure IT is aligned with the business needs and will deliver on time. Review requirements, GAPs and project tasks to make sure everything is captured appropriately and planned for delivery as agreed upon. Access the health of individual project teams and the overall program using analysis from Clarity and Accelerator and provide feedback to senior leadership. Use Earned Value Management to accomplish the analysis.

 

 

 

Verizon Communications, Irving, TX                                                                                           Sept ‘09 – July ’10.

Sr. Project Manager             

Contact Center Services (VSO).

 

Manage the projects using Forte & Pace. Lead the IEX (Work Force Management) strategic projects. Assimilate and integrate dependent project plans from other entities.

Aspect suite of software for call centers, configuration, installation and monitoring of the services provided.

Develop and maintain the project schedule and perform resource planning. Manage a cross functional team of project leads and provide leadership.

Provide subcontractor management (NICE, Sun Microsystems) and execute project and risk management plans. Control and monitor the project (including schedule, cost and deliverables).

Report project status using approved PMO formats.

·183           Created excel macros to reduce time in gathering budgeting and manpower allocation information from different spread sheets.

 

Verizon Communications, Irving, TX                                                                                             Mar ‘09 – Sept ‘09

Sr. Program Manager                                                                                                 

Retail Sales, Marketing and Provisioning Systems (Ordering Systems)

Common Front End Engine (CoFEE)

 

·183           Lead the CoFEE strategic projects and Project North. Assimilate and integrate dependent project plans from other entities.

·183           Develop and maintain the project schedule and perform resource planning. Manage an extended team of project managers and provide leadership.

·183           Provide subcontractor management and execute project and risk management plans. Control and monitor the project (including schedule, cost and deliverables).

·183           Report project status using approved PMO formats.

·183           Created excel macros to reduce time in gathering budgeting and manpower allocation information from different spread sheets.

·183           Perform Issue identification, assignment, tracking and resolution. 

·183           Escalate issues where necessary. Perform project communications management and coordinate activities that have dependencies with other projects.

·183           Perform customer relationship management, adhere to document control standards and establish and implement project management processes to manage scope throughout the project lifecycle, execute the projects on time and on budget, and adhere to high quality standards. Oversee the development and tracking of integrated project plans.

·183           Conduct, organize, and schedule meetings with the project teams, Application Software resources, System Integration consulting resources and upper management. Collaborate with the Enterprise Infrastructure project management in setting priorities for upcoming projects. Emphasis on network infrastructure project management and IT / SDLC.

 

Verizon Communications, Irving, TX                                                                                           Oct’ 07 – Mar ‘09

Sr. Platform Delivery & Product Manager

Value Added Services Integrated Platform and e-commerce Platform              (VASIP)

Verizon Corporate Marketing

 

·183           Manage and direct cross-functional teams to launch new products, offers and make enhancements to the VASIP Platform.

·183           Manage/Accountable for the end-to-end platform Strategy, day to day operations, enhancements and implementation of new services. Lead the effort on revenue projections per offer, ROI, review technical specs, and oversea the end-to-end execution of the project.

·183           Responsible for product delivery and requirements engineering for consumer products, throughout the end to end product lifecycle. Integration of the broadband platform with the VZ Wireless products to provide an integrated platform to offer products. RNCs, Nortel Media Gateways.

·183           Extensive use of excel macros in tracking cost and timelines for the VASIP products/offers.

 

Verizon Communications, Irving, TX                                                                                                Oct’ 06 – Oct’ 07

Sr. Technical Project Manager                                                                                         

Retail Sales, Marketing and Provisioning Systems (Back end Systems)

Strategic Systems Platform (SSP)

 

·183           Lead the Voice Wing Project (VoIP) for VZ. Assimilate and integrate dependent project plans from other entities.

·183           Develop and maintain the project schedule and perform resource planning. Manage an extended team of project managers and provide leadership.

·183           Provide subcontractor management and execute project and risk management plans. Control and monitor the project (including schedule, cost and deliverables). P

·183           Perform Issue identification, assignment, tracking and resolution.

·183           Escalate issues where necessary. Perform project communications management and coordinate activities that have dependencies with other projects.

·183           Perform customer relationship management, adhere to document control standards and establish and implement project management processes to manage scope throughout the project lifecycle, execute the projects on time and on budget, and adhere to high quality standards.

·183           Oversee the development and tracking of integrated project plans.

·183           Conduct, organize, and schedule meetings with the project teams, Application Software resources, System Integration consulting resources and upper management. Collaborate with the Enterprise Infrastructure project management in setting priorities for upcoming projects.

·183           Merged data from several excel spreadsheets from different teams using excel macros for daily reporting and analysis.

 

SBC/AT&T, Dallas, TX                                                                                                                            Oct’05 – Sept’ 06

Sr. Project Manager                                                                                                                   

SBC/AT&T (Telecommunications)

National Project Management

 

·183           Responsible for the Business development and  implementation of  small to large scale Premier Serv IPVPN (IPSec), MNRAS (Remote IP Access), HIPCS (VoIP), NVPN (MPLS) solutions (Domestic and International) and Lightspeed service.

·183           Helping the account teams with answering RFIs/RFQs, meet customers to understand their needs and develop a plan for them.

·183           Lead in the Initiating and Planning stages of the project management process, which includes Setting goals / objectives, scope of work and major milestones with the Corporate Customer identifying potential risks and jeopardizes, as well as contingency / mitigation plans.

·183           Pre/post sales, product & market analysis, generation of strategic business plan, Pricing, Quotes, BOM, NPI.

·183           Improvised on the project plan reporting tool by using excel macros for executive reports and analysis.

·183           Lead the Planning, Execution, Controlling and Closure stages of the project management process, which includes Coordinating personnel and resources, collocation issues, site acquisition, help in zoning problems, and help out in getting permits for the construction, measuring progress toward project goals / objectives and taking corrective action as appropriate.

·183           Closing out the project by bringing project to orderly conclusion and reviewing lessons learned. Ensure assigned project meets business objectives and timelines.

·183           Act as coordination point between Customer, SBC Account Team, Alternate Carriers and SBC Affiliates (ex: ASI, SBCT, Datacomm, Messaging, and Conferencing).

·183           Handle escalations related to project provisioning and maintenance and for providing regular status updates to all affected parties – ultimately increasing customer satisfaction and driving quicker cycle time for getting customers on the network.

·183           Perform tracking for monthly billing and reconciliation for IMAC Corporate Customers. Research billing claims and disputes for IMAC Corporate Customers.

·183           Reporting for customer technical support activity. Qualify IMAC customer locations for service availability. Update funnel reports for Pre-Sales Project Management

 

Nortel Networks, Richardson, TX                                                                                                         April ’05 – Sept ‘05

Sr. Technical Instructor / Business Development                                                       

Global Knowledge (Telecommunications Training)

Nortel Enterprise Solutions Training

 

·183           Teach the Installation, Maintenance &Configuration of BCM 200/400, BCM50 on the Linux platform, TDM, VoIP technologies, Wireless Solutions, MSCs, RNC, Nortel Media Gateways, Node B.

·183           Call Pilot for the Meridian and Symposium gear. This includes the Nortel IP phones and the Soft phone. Router Protocols, Configuration of Routers, H.323, VPNs using IPSec.

·183           Development of course material as and when required. Responsible for P & L on each project. Help the clients in developing their training needs, and selling training courses to the clients.

 

MCI, Richardson, TX                                                                                                                           Oct ‘04 – Dec ‘04

Sr.  Project Manager                                                                                                                             

MCI (Telecommunications)                                                                                   

 

·183           Perform individual Wide Area Network (WAN) and Wireless test projects and function on multiple projects by participating with program manager and defining test scope, test cases, determining test environment and resources required.

·183           Work with engineering team to setup and pre-test WAN test environment, including router configuration and test equipment. Support and/or conduct test, capture test data and provide input and help develop test reports.

·183           Wrote very large excel macros to merge data from different combinations of the VoIP technologies for strategic analysis and decision for the company.

·183           Interface with vendors, MCI engineering and other developers' lab team member’s VoIP experience on standards and implementation experience required. Knowledge on VoIP standards i.e. SIP, Data Compression Q729A vs. Q711.

·183           Advanced Routing protocol knowledge i.e. BGP.etc. Responsible for the P & L for the entire project.

 

Verizon, Irving, TX                                                                                                                            Nov ‘03 – Oct ‘04

Sr. Project Manager

Verizon Communications (Telecommunications)                                    

Fiber to the Home Group (FTTH)

 

·183           Design, Engineering and Planning of VoIP networks, FTTP (Fiber to the Premise), Video Delivery over FTTP Networks (MPEG2). VoIP standards, G.711, G.729a, SIP, Data Compression, Router Protocols, Lata Core Routers, Gateway Routers, IP Video standards and protocols.

·183           Lead in the Initiating and Planning stages of the project management process, which includes Setting goals / objectives, scope of work and major milestones with the Corporate Customer identifying potential risks and jeopardies, as well as contingency / mitigation plans.

·183           Used excel macros extensively for budget and manpower analysis.

·183           Lead the effort on Site Acquisition, Zoning, A&E, Permitting, Collocation, and Tower Construction.

·183           Lead the Planning, Execution, Controlling and Closure stages of the project management process, which includes Coordinating personnel and resources, measuring progress toward project goals / objectives and taking corrective action as appropriate Closing out the project by bringing project to orderly conclusion and reviewing lessons learned.

·183           Responsible for managing the project plan of a project through detailed communication and documentation. Ensure assigned project meets business objectives and timelines. Have complete responsibility for P & L on the project.

·183           Pre/post sales, product & market analysis, generation of strategic business plan, Pricing,    Quotes, BOM, NPI.
             

 

 

 

 

 

 

 

GlobeEE Technologies (Telecommunications) Richardson, TX                                                             2002 – Nov ‘03

Sr. Project Manager. / Buss. Development Mgr.

 

·183           Managed all projects and helping the account teams with answering RFIs/RFQs, meet customers to understand their needs and develop a plan for them. Developed plans for Site Acquisition, Zoning, Permitting, and Combined Allocation.

·183           Pre/post sales, product & market analysis, generation of strategic business plan, Pricing,    Quotes, BOM, NPI.

·183           Worked on end to end design and turn key solutions for voice, PBX, data and video systems. Analyze, design and implement network circuits provided by DWDM and SONET transport systems. VoIP and FTTP / FTTH Planning and Engineering, Nortel Hybrid products, Sucession 3.0, Call Pilot 2.02, OTM, Symposium, etc. Cisco Routers, SIP phones. Orbacom VMS system, Nice VRS, AV systems, digital signal and video streaming, RF, Radio and Satellite integration, Video conferencing systems, Design and Engineering of Command and Control center for Airports. GSM, 3GPP2 and UMTS research reviews and technical reviews / feasibility studies.

·183           Produce all necessary technical and project documentation. Attend technology meetings and communicate technical requirements to other team members. Monitor the overall implementation of the project. Interpret blueprints as per architectural specifications, provide prototypes and detail systems and integration test plans, review quotes, maintain order inventory database.

·183           Utilization of MS project database for projects initiated. Financial planning and budgeting of projects.

·183           Use MS Project, Excel Macros for daily reports and analysis.

 

 

Marconi Communications, (Telecommunications) Irving, TX                                                             2000-2002                                                                           

Director

Access Global Sales & Marketing

Network Engineering & Design

 

·183           Manage and coach projects/team members within customer base and assigned region and perform in-process audits and participate in final audits. Insure the companies profitability from the quoting stage through Engineering, Material staging, Installation, job completion and billing. Insure customer satisfaction through on time and quality job completion, and protect client network reliability.

·183           Pre/post sales, product & market analysis, generation of strategic business plan, Pricing,    Quotes, BOM, NPI.

·183           Wrote excel macros for strategic and comparative analysis for systems configuration & design.

·183           Assume responsibility for projects and have authorization to procure resources to meet demands. Negotiate changes (price and interval) with clients. Detail understanding of company equipment. Participate in forecasts for anticipated bookings, billings, and project completion dates.  Design of local and wide area networks with respect to equipment, implementation and management. Define product requirements and detailed marketing goals, pricing plans and product marketing plans following corporate processes and procedures.

·183           Design video streaming, RF, Radio and Satellite integration. GSM, 3GPP2 and UMTS research reviews and technical reviews / feasibility studies. The job includes, P & L, Strategic Pricing, Margin Analysis, Structured Discounts, Product Features, Systems Configuration & Design, Cost Reduction and Competitive Business Intelligence Analysis. Work closely with sales and account managers to respond to customer’s request for proposals, and engineering to define hardware and software plans. Co-manage OEM partner relationships that are based on resale, private labeling, technology transfers and sourcing. Participate in the development of Marketing & Sales support; Business Development and training programs required achieving sales goals. Perform performance reviews as required.

·183           Customers include all major ILECs, CLECs, MSOs, Utilities, Independents and any Greenfield applications. Access sales, engineering and marketing support for TDM, DWDM, SONET, SDH, WipLL (IP based Wireless in local loop), CDMA products and protocols, 3GPP2 initiative, Simulation soft wares like MATLAB and PSPICE, Access Hub (multifunctional DSLAM), FSAN FTH / FTH (Fiber to the home), FTTC / FTTB (Fiber to the Curb / Fiber to the Business), and RF products. Application Engineering of VoIP networks, Video Delivery over FTTH Networks. Access Focal Point for all Multi Million / Billion dollar RFXs.

 

 

 

 

 

GTE Network Services, (Telecommunications) Ft. Wayne, IN                                                1998- 2000

Sr. Network Design Engineer / Acting Manager                                                                      

(Infrastructure Provisioning/Network Design)

 

·183           Responsible for customer contact, record research, preparation of field notes, and the procurement of permits as the initial steps in outside plant construction work print preparation.

·183           Consult with governmental agencies and utilities whenever considering CO-location of facilities. Plan and engineer the growth of existing outside plant facilities, interoffice facilities, and deployment of new services like ADSL & ISDN, and modernization of plant. Gather alternatives for developing least cost provisioning solutions.

·183           Administer procedures for new products roll out.  Design of fiber and copper facilities.

·183           Worked on Lucent, Nortel, Reltec, ADC, and Alcatel switching and transmission equipment.

·183           This includes 5ESS, SLK-2000, DMS10 & DMS100, Access Node, Litespan 2000, and DISC*S. Worked on SONET, DWDM,  X.25, and Frame Relay technologies.

·183           Flashwawe 4300, 4500. Development and co-ordination of technical and operational standards associated with the provisioning of pad mounted carriers and multiplex systems for loop distribution and ensure competitive intervals, cost and quality objectives are met. Manage the development of standard OSP and IOF designs, methods, procedures and practices to ensure a graceful network evolution to enhanced network functionality through the innovative use of evolving technologies and the application of new engineering theories.

·183           This will ensure that enhanced network functionality is available to meet customer service demands and support revenue growth programs.

·183           Make sound decisions using the knowledge of engineering economics, budgetary processes and accounting policies.

·183           Use MS Project, Excel Macros for daily budget reports and analysis.

 

* Recipient of GTE Leslie H. Warner Technical Achievement Award for 1999.

                                                                                                 

 

GTE Network Services (Telecommunications) Ft. Wayne, IN                                                 1997- 1998

Sr. Systems / Business Analyst

 

·183           Provided technical and systems support for Data Base Management Systems such as NEDAS and GODAS.

·183           Provide technical review of documents and system administrative procedures, enhance and revise Data Base Systems programs to help ensure Data Base Centers are efficient in daily processing of work. Routinely analyze and initiate corrective action for Data Base Systems related outages.

·183           Tackle unique technical problems; interface with headquarters staff and systems vendors. Provide problem solving of critical issues, control and follow-up. Handle several projects at the same time. Develop and deliver systems training sessions for any new hardware and software.

·183           Serve on national training task teams for DBM and GTE Network Services to provide training for employees on various systems, customize courses according to the needs and demands of departments and investigate the critical need of training in different aspects of departments.

·183           This includes over 400 end users in the company. Very proficient with computer networks, data base administration i.e. Unix and Windows NT. I have been on national teams for hardware/software conversion, Microsoft Exchange Mail program, which required multi vendor involvement such as constant interaction with Microsoft, Compaq, Digital, Informix, AGCS, and NCD. From the startup to the finish of these programs, have been my tasks. I have written 3 training manuals and 10 training handouts. In conclusion, I am extremely proficient in the development of training courses, administering them and very knowledgeable in computer networks Unix & NT, TCP-IP and the execution of several projects simultaneously, in engineering, education and telecommunications.

 

* Recipient of GTE Chairman’s Gold Leadership Award for 1998.                

 

 

 

 

 

 

 

IVY Tech State College (Educational Institute) Ft. Wayne, IN                                                               1994-1998

Associate Faculty                                                                                                                             

Corporate Business Development Dept.

Business and Industry Training/Technology

 

Taught Math, Physics, Industrial Electricity, Motor and Motor Controls, Digital Logic Design, Transmission Theory, Microcomputers and sessions of Microsoft Software. Customize and develop courses for local industries as needed by the Business and Industry Training division of the college for their apprenticeship and training program. The companies included were GE, Dana Corp., Essex Corp., Tokhiem, Nucor Fastener and Magnavox.

                                                                                                               

First Data Corp.   (Telecommunications) Indianapolis, IN                                                        May ‘94 - Aug ‘94

Operations Supervisor

 

Responsible for a group of 15 people in the operations section, supervising and monitoring long distance calls for MCI. Worked as company interface with customers to resolve issues while providing excellent communications service. Provided support for computer-related issues and any technical changes that were needed to support the operation.

 

*Memberships:

IEEE (Institute of Electrical and Electronics Engineers)

ACUNS (Academic Council for United Nations System)

Corporate Member: ANSI (American National Standards Institute)

ASQ (American Society of Quality)

ACM (Association of Computer Machinery)

ASTD (American Society for Training and Development)

PMI (Project Management Institute)

IIPM (International Institute for Performance Management)

Rotary International

WTA (World Trade Association) of Northern Indiana

On line, ISO trained.

 

 

Training Manuals / Papers Written:

* “An African Telecommunications Safari” A Paper for presentation at the ITU Telecom Africa Conference, 2001.

* Network Element Data Administration System (NEDAS)

* Trouble Ticket Administering System (TAS)

* Common Desktop Environment (CDE)

* Remote Node Access (RNA)

*Automated Switch Query Reports (ASQR)