Ocala Area, 32163

Artie060@gmail.com  ·  352-299-3127

www.linkedin.com/pub/arthur-o-neill/56/6b2/a5b/

 

 

Expert in telecom construction, installation & maintenance management. Consistently sought out for passion & expertise to improve underperforming organizations. Noted for effective performance management planning & fostering work environment where all can be successful. Key strengths in: improving productivity, profitability, safety, customer satisfaction & quality.

·          15+ years of experience in telecommunication operations. Includes copper (CORE), fiber, FiOS, FTTP & FTTCS networks.

·          Managed OSP Control/Project Mgmt. Center

·          Managed inside plant & outside plant projects & activities including construction & protection, facility & equipment maintenance, installation of fiber optic equipment.

·          Hired / retained talent & developed / empowered high performance teams. Fostered open communication & team spirit.

·          Provided daily oversight & managed multiple field operations & direct reports-up to 11 managers, 167 associates. Managed vendor & contract resources.

·          Led teams through massive organization, industry & technology change.

·          Met or exceeded service level agreements with on-time, cost effective performance for service installation, customer response, network restoration, routine repair work & installation quality.

 

 

VERIZON (NY)

 

Area Manager Field Operations              09/05 - 08/12

Managed local managers and associates maintaining copper and/or fiber networks. On daily basis dealt with union contracts, overtime budgets, customer complaints, productivity. On monthly basis dealt with material & tool budgets, monthly productivity, motor vehicle & real estate issues. Performed monthly, quarterly and year end reviews and appraisals.

Syracuse (12/13/10 - 08/03/12): Managed 7 local managers and 147 associates maintaining copper and fiber network in 37 Central Office (CO) entities. Responsibilities included installation & maintenance (I&M), construction, FiOS.

·          Exceeded Fiber to the Cell Site (FTTCS) objective completing 100+ cell site turn ups.

·          Exceeded FiOS repair commitments by 3 points over objective.

·          Exceeded (reduced) out of service (OOS) <24 hours c>ommitment by 4 points below objective.

·          Reduced overall percent to expense by 2.4%.

·          Increased FiOS technician productivity by 11% Jan-Dec.

·          Increased copper repair technician productivity by 3.2%.

Long Island Outside Plant Line Operations (07/2010 - 12/2010): 11 local managers, 130 associates; copper network in 29 CO entities; construction.

·          Exceeded FTTP premise passed by 700 homes over objective.

·          Exceeded FTTP cost per premise built by $100 under objective.

·          Exceeded double pole removal objective by 300.

·          Exceeded expense reimbursable by recouping $90k over objective.

·          Exceeded (reduced) occupational accident objective by 57%.

·          Exceeded motor vehicle accident objective with zero accidents.

Nassau County (01/2009 - 06/2010): 7 local managers, 130 associates; copper network; 22 CO entities; I&M, preventive maintenance (PPM), high tech (HT - all electronics).

·          Exceeded hi-capacity electronics estimated construction completion date (ECCD) by 42 points over objective.

·          Exceeded repair commitments met by 8 points over objective.

·          Exceeded (reduced) occupational accident objective by 42%.

·          Increased technician productivity by 10% over previous year.

 

North Suffolk County (01/08 - 12/08): 7 local managers, 130 associates; copper network; 9 CO entities; I&M.

·          Increased technician productivity 10% over previous year.

·          Reduced trouble repeater rate by 3% over previous year.

·          Met out of service commitment times and overall expense dollars objective for year.

·          Reduced absence rate by 1.4% over previous year

·          Reduced motor vehicle accident rate by 18% over previous year.

North Nassau County (09/05 - 01/08): 11 local managers, 167 associates; cable placing and splicing for 14 CO entities along with building FTTP program for 100K+ homes in 3 years; construction.

·          Reduced overage cable inventory $358K in Phase I and $310K in Phase II.

·          Exceeded ECCD in 2006 by 6 points over objective.

·          Exceeded fiber to the premise homes passed objective by 12k homes in 2005-2007.

·          Met or exceeded occupational accident objectives 2005-2007.

·          Met or exceeded absence objective 2 of 3 years.

 

Sr. Staff Consultant - Island Metro Construction Operations               01/03 - 09/05

Oversaw capital, expense and overtime budgets for entire construction organization. Included daily, weekly and monthly reports to senior management. Established build schedules for and tracking of Fiber to the Premise (FTTP) program. Created spreadsheets to track progress and establish monthly objectives based on crew capacity, LFA agreements and material availability.

·          Lead Program Manager for Fiber to Premise Program.

·          Developed metrics and tracking spreadsheets for cable, HUB terminals placed, spliced.

·          Liaison between Logistics and Field Operations securing all material to complete FTTP program.

·          Managed 3 Local Program Managers.

·          Prepared daily/weekly/monthly reports to senior level managers on FTTP progress.

 

Specialist - Operations               06/03 - 12/03

Tracked HICAP orders, T1's, PSC/POC complaints, overtime for Queens County, NY district. Local chairperson for Preventive Cable Maintenance (PCM) program. Held weekly update calls and monthly update meetings. Entered data into PCM database system, monitored fund allocation, construction build, splicing and cable removal. Created and distributed monthly progress reports.

 

Prior Verizon Experience Summary

Local Manager - OSP Field Operations: 11/90 - 5/93, 4/94 - 1/97, 12/01 - 6/03

Local Manager - OSP Control Center Operations: 1/97 - 12/01, 5/93 - 4/95

 

 

Currently enrolled in Empire State College pursuing Associate in Business

Completed 2 courses in Project Management Institute, Program Management Certification

Certified Competent Person Training for Excavation

Management training courses through Verizon

Time Management / Grievance Procedures / DOT Safety Regulations

Construction Control Center Operations including job scheduling, CTAP, Large Job estimate tracking and reconciliation. Aerial, building, underground placing. Pole placing/removal. Pole truck w/auger, Telsta 2 man aerial bucket, chainsaw, pole/cable trailer certified.

Florida Class B DOT driver’s license 

Microsoft Office (Word, Excel, PowerPoint)

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