Joseph T. Gannon

(IC1/ss USNR ret.)

10 Richards Road

Brookfield, CT 06804

(Home) 203-740-0650

(Cell) 203-240-9813

Joetom30@gmail.com

Telecommunications Professional looking to bring twenty years’ experience and passion to new technology

company.

PROFESSIONAL WORK EXPERIENCE

Berkshire Hathaway Home Services, New England Properties, Brookfield, CT

2012 - Present

Licensed Real Estate Agent

  · Real Estate professional in Central/Eastern Connecticut area focused on out-of-state relocations,

residential sales and rental properties

  · Routinely maintain an active client list through client referrals and web oriented social media leads

  · Field entry, education, and licensing are self-initiated

Menniti Financial Group, South Kent, CT

Life Insurance Producer

  · Focusing in 401K, IRA Rollovers, Life Insurance and Fixed Income Annuities

  · Field entry, education, and licensing are self-initiated

Verizon Communications, New York and Connecticut

1988 - 2012

Manager, Outside Plant Construction (2007 – 2012)

  · Supervised Linemen and Splicing operations comprised of unionized labor forces in NY counties of

Westchester and Dutchess, and Greenwich, CT

2012 - Present

  · Built and/or repaired the overhead and buried plant to provide/restore Customer Service on Copper and

Fiber networks for POTS, HDSL, T3 and SONET services and Verizon’s newest Flagship FTTP product

“FIOS”

  · Managed the Code 53 (Call Before You Dig) “Locate and Mark” work load for Verizon facilities in New

York and Connecticut areas

Manager, OSP Operations Staff (2006 – 2007)

  · Co-chaired the Dispatched-In Customer Trouble Report Repeater Reduction Subcommittee for the

Core Repeater Reduction Committee, with primary focus on the repeater reduction in the Central

Offices for New England and New York

  · Achieved significant improvement in workflow and employee productivity due to subcommittee

experience and directing, coaching and collaboration

Manager, Area Operations (2003 – 2006)

  · Managed 60 employees in Central Offices of Westchester County, NY

  · Successfully brought Customer Service Performance Metrics of the lowest performing central office into

the top 4 of the Westchester County central offices

  · Key accomplishments included significant reduction of overtime from 12.5 to 2.1

Hours/Employee/Week while maintaining high maintenance/provisioning performance levels

  · Managed seven Local Supervisors and a 60 member unionized labor force in provisioning/maintaining

fiber optic network and telecommunications services including DSL, T1 and T3 and Local Dialtone

Joseph T. Gannon (page 2)

Local Supervisor, White Plains, NY (2000 – 2003)

  · Supervised, facilitated, coached, and trained unionized technician work force in the implementation,

provisioning, and maintenance of T3,T4 and SONET transmission facilities at the White Plains Central

Office

Project Manager, Manhattan, NY (1997 – 2000)

  · Implemented the first Customer Access Rings (SONET) in the NYC Area

  · Successfully moved NYSE Stock Broker positions from 11 Wall St. to 30 Broad St, completing the first

phase of New York Stock Exchange relocation

  · Successfully managed installation/turn-up of NYC Off Track Betting Fiber Video Network

  · Provided project management support for Large Business Services (LBS) customers throughout the

Bell Atlantic North Manhattan Market Area, as well as internal projects

  · Hand selected to resurrect jeopardized projects and bring them to successful completion on time and to

Customers’ satisfaction

Field Supervisor, Bronx, NY (1989 – 1997)

  · Managed the Bronx and Northern Manhattan Frame Control Center

  · Field supervised five Northwest Manhattan Central Offices and six Central Offices in Bronx Borough

Central Office Technician, Bronx, NY (1988 – 1989)

  · Provisioned and tested T1, T3 and T4 Fiber Optic Multiplexer Systems within the Former NY Telephone

Infrastructure

JAYCOR Technical Services, Vienna, VA

1985 – 1988

Installation Technician

  · Contractor with US Department of State, Telecommunications Branch

  · Secured Top Secret Security Clearance

  · Constructed, tested and installed secured rack mounted encrypted telecomm devices in United States

Embassies and Consulates around the world

  · Complete knowledge and experience of secure shielded vault build was required

MILITARY

1978 – 2005

US Navy Active Service 1978-1984

  · Interior Communications Petty Officer 1st Class, Submarine Service

  · Maintained and repaired electromechanical, electro-hydraulic, electronic, and electrical ship control and

navigation systems, atmosphere control and communication systems

US Navy Reserves Retired 1990-2005

  · Unit Training Officer and Explosive Ordnance Weapons Handler and Forklift Operator

  · Naval Readiness Command Sailor of the Quarter

EDUCATION

Master's Degree in Business Administration

Bachelor's Degree Business Administration

Associates Degree, Liberal Arts

Masters Certificate, Project Management

Mercy College, Dobbs Ferry, NY

Mercy College, Dobbs Ferry, NY

Westchester Community College, Valhalla, NY

George Washington University

TECHNICAL / SOFTWARE SKILLS

  · Telecom-specific applications, including TIRKS, WFA/DI and Switch/FOMS.

  · Fujitsu Fiber Optic Multiplexers and Digital cross-connect system, including Alcatel and Nortel Titan

  · MS Office Suite and MS Project

  · Social Media: Facebook, Twitter, LinkedIn

References available upon request.