- Administration              - Planning and Analysis                            - Results Oriented

                            - Executive Support              - Financials/Budgets                            - Decision Making

                                                                                   

PROFESSIONAL EXPERIENCE

 

MAPLE MEDICAL, LLP                                                                                    2011-Present

Medical Records Coordinator/Patient Accounts

·         Interacts daily with insurance companies, lawyers and patients for medical records requests.

·         Prepares invoices and posts payments using eclinical.

·         Prepares weekly reports.

·         Responds to medical records audit requests.

VERIZON                                                                                                                1986-2007

Specialist/Office Manager, Performance Assurance                            2003-2007

Provided Executive Support for FTTP (Fiber to the Premises) and FiOS projects. 

·         Prepared on a weekly/monthly basis for Senior Executive Meetings:

·         Leadership/Operations Review presentation decks

·         Regional Ranking Report

·         Regional Governance presentation decks

·         Strategic Objectives Tracking Report

·         FiOS Capacity and Due Date Interval Reports

·         FTTP Progress Report/Governance Review Deck

·         Executive Review Committee (ERC) Meeting Agendas

·         Coordinated FiOS Operations, Leadership & Regional Operations Review Meeting Schedules & logistics.

·         Coordinated quarterly FTTP Symposiums for Executives and other ad hoc Executive meetings/summits.

·         Established a presentation repository website for use by COO and Regional General Managers.

·         Managed the FTTP Program Headquarters Website including approving and tracking new users, troubleshooting access problems and file storage maintenance.

·         Provided Human Resources Staffing/Hiring Support including requisition management and creating interview packages.

·         Served as Budget Coordinator and Asset Coordinator for Organization including managing the PC Phoenix Budget Allocation Funds, ordering PC equipment and maintaining inventory of assets.

·         Recognized as 2005-2006 Verizon Excellence Award Winner for FTTP Program Management Office.

·         Served as back-up Executive Assistant as needed.

 

VERIZON                                                                                                               

Specialist/Office Manager, Wholesale Technology                            2000-2003

Coordinated all administrative aspects for the DSL Line Sharing and Line Splitting Projects (minutes, meeting logistics, etc.) including interacting with CLECs and PSC.  Supported Regulatory filings (long distance, UNE, DSL, line sharing and arbitration filings) in various states in the Verizon footprint.

·         Maintained Wholesale Technology legal library, index of data requests and schedule of filings and hearing dates.

·         Coordinated Organization’s move to new floor.

BELL ATLANTIC                                                                                                               

Staff Manager/Office Manager, Wholesale & OSP Eng.               1997-2000

Provided support in resolving technical issues affecting the successful delivery of digital service to wholesale customers and in addressing process breakdowns in the ordering and provisioning of orders.

·         Developed, implemented and monitored mechanized tracking process to provide key measurement information.

·         Identified opportunities for operational efficiencies and implemented changes as required to achieve benefits.

·         Managed the Division’s financial assurance, personnel management and asset management.

·         Provided support to Executive Director i/c/w developing presentations, correspondence, conference planning, etc. and meeting demanding deadlines.

·         Supervised the clerical staff responsible for supporting Division responsibilities and Reimbursable Construction & Right of Way (ROW).

·         Performed a wide variety of special projects and prepared ad hoc reports.

NYNEX                                                                                                               

Staff Manager/Office Manager, Human Resources                            1986-1997

Staff-level position with responsibilities in the areas of planning, training coordination & scheduling, budgets, revenue tracking, EEO/AA, absence/safety, office automation, operational issues, supervision of management/union employees, personnel management and asset management.

·         Served as primary point of contact for clients requesting services and classrooms at the Mt. Kisco Learning Center.

·         Coordinated the day-to-day activities of the Mt. Kisco-based training staff to ensure that client commitments are met and resources are efficiently and effectively deployed.

·         Managed the training process for employees for company sponsored and vendor courses, established and implemented training procedures and coordinated special programs that required company wide attendance.

 

EDUCATION AND PROFESSIONAL DEVELOPMENT

 

NY School of Court Reporting, White Plains, NY  2008-2010

Bachelor of Science Degree-Business Administration,

Cum Laude, Dominican College, Orangeburg, NY

Licensed Notary Public Official

 

TECHNICAL SKILLS

 

Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Lotus Notes