JENNIFER L. LEWIN

1432 Millwood Ct., Annapolis, MD 21409 

Cell (443) 618-7177     Email: jenn.lewin@yahoo.com

 

I am a highly motivated and skilled professional seeking a challenging position that welcomes my initiative and dedication, as well as, my knowledge and experience that I bring from past positions. I maintain the desire to learn and am driven to succeed and achieve positive business results.

 

 

EXECUTIVE SUMMARY

 

·          12+ Years work experience in the Telecom Industry throughout the fields of Engineering, Construction, and Installation & Maintenance of the Outside Plant Technology (10+ years in Wireline & 2+ years in Wireless), obtaining extensive experience in Executive & HR Administration, Project Management, Project Controls, Data Analysis, etc.

·          Maintains excellent oral and written communication skills. Experienced in developing and presenting a variety of executive level presentations.Experienced in creating & distributing a variety of memorandum, training/process documents, and policy guidelines throughout large organizations.

·          Maintains exceeding knowledge in Microsoft Office Applications. Develops a variety of databases, tracking sheets, organization charts, process flow charts, etc. Experienced with using formulas, graphs/charts/tables, filters, imports/exports of data, etc.

·          Proven the ability to lead and project manage large assignments involving a diversified level of peer teams. Experienced in detecting problems by review and analysis of certain statistical measurements, investigating the background of the problem and the contributing components, and strategizing the appropriate solutions to gain and ensure rapid and corrective results. Has demonstrated the ability to communicate and implement new ideas and processes in a professional, but also, assertive manner.

·          Obtains the ability to multi-task and prioritize in a fast-paced work environment with critical deadlines. Always maintains a professional manner with peers and offers support and guidance when needed. Believes strongly in team-work and motivating others, as well as, self-motivation and dedication towards personal job achievements and goals.

 

 

PROFESSIONAL EXPERIENCE

 

2011-present              DYNIS

 

2012 – present               Project Controls Coordinator in the PMO Department

·          Handles Work Order / PO processing for our AP Financial Project Controls of the Wireless Operations Organization

·          Provides Project Controls Support to our sub-contractors, our field operations team, finance department, etc.

·          Analyzes daily problems and determines appropriate solutions – consists on audits, daily tracking/reporting, consistent follow-up until resolved

·          Creates process documents and provide as need department training to field team

 

2011 – 2012               Sr. Executive Assistant to the VP of Sales/Marketing and the SVP of Wireless Operations (Columbia, MD)

·          Provided full executive support to executives by monitoring their email, maintaining their calendars, scheduling their business trips, coordinating and scheduling their meetings and conference calls, submitting their expense vouchers and timesheets, and many other miscellaneous day-to-day tasks. Maintained a loyal and trustworthy relationship due to the daily exposure of confidential information

·          Supported and provided administrative assistance to the Wireless Operations Team, Sales Team, Human Resources, and Executive Management Team. Provided ideas and assisted with process development to help improve day to day business activity.

·          Created and distributed a variety of Spreadsheets, Reports, PowerPoint slides, Flow charts, Organization Charts, etc.

·          System Administrator for the SalesForce System (company-wide). Customized fields and page layouts using multiple formulas and validation rules. Developed and pulled multiple reports & dashboards to assist with the metric tracking for company’s sales objectives, revenue forecasts, and revenue actuals tracking.

·          Gathered project data from the daily AT&T NORAD & CASPR reports and updated the SalesForce AT&T Turf Opportunities Reports

·          Coordinated marketing material (banners/meter boards) & registrations for a variety of business conferences. Managed costs and communication between design teams, production teams, etc. and ensured all conference deadlines were met.

 

2000 – 2010               Verizon Telecom

 

2007-2010              Verizon Telecom – Maryland/DC OSP Field Operations

Executive District Manager / Analyst-Project Manager of Special Assignments (Silver Spring, MD)

 

·          District’s main resource for establishing & communicating internal policies and administrative procedures throughout entire I&M Organization, which consists of approximately 600 employees (mgt & assoc). Maintained all personnel documents and files in a secure/confidential nature.

·          Provided full executive support to director by monitoring his email, maintaining his calendar, scheduling his business trips, coordinating and scheduling his meetings and conference calls, submitting his expense vouchers and timesheets, and many other miscellaneous day-to-day tasks. Maintained a loyal and trustworthy relationship with director due to the daily exposure of executive sensitive items.

·          Responsible at a district level for all administrative & HR functions related to Personnel Movements, Job Postings/Requisitions, Recognition Tracking, Budget Tracking, Safety Scheduling & Tracking, Timesheet Management, Labor Relations Support, FMLA/Absence Case Tracking, Human Resources Support, Executive Senior Staff Support, etc.

·          Provided direction and communication to entire clerical staff of new and upcoming policies and ensured everyone was properly following

·          Developed and maintained numerous databases, spreadsheets, and monthly reports tracking the organization’s force structure, expense, recognition, safety, discipline, etc. Quick to recognize problem areas and recommend ideas of improvement to director and management team.

 

Accomplishments:

·          2008- Improved Process and Successful Completion for District’s Safety & Training Requirements

Project Managed the District Safety & Training Compliance Project with two other supervisors. Project involved implementing a district training process & plan, communicating new safety requirements with field supervisors, preparing & distributing training schedules, and constant tracking and analyzing of completions & cancellations. This project required excessive coordination in ensuring completion for approx 600 employees & approx 20+ courses involving daily communication with the dispatch center on force/load issues, absences, vacations, etc. I was also responsible for creating & presenting district reports at our executive staff meetings to provide the monthly progress and create action plans (if needed) to ensure our district would be compliant by year’s end.

 

·          2009/2010- Corrected System/Inventory Errors and Implemented a Centralized Process for Wireless Devices (approx $1M annual expense savings)

Lead Project Manager of the Centralized Wireless Project for entire VP Organization, consisting of five director teams, about 4K employees, and over 5K wireless devices. This project consisted of me discovering and investigating the problems associated with system errors, inaccurate end-user device assignments, and billing account errors which lead to a huge wireless expense for our field team’s cell phones, blackberries, and aircards. I lead this project by evaluating the existing problems/processes, determining the appropriate solutions, and developing/implementing a centralized field process to standardize all wireless devices ordering moving forward. I constantly communicated deadlines and changes with the field teams and constantly interacted with Corporate Telecommunication SPOCS and Verizon Wireless IT Teams. The project involved continuous self manual clean-up of account and end-user errors from constant report comparison & non-usage monitoring, as well as, importing several clean-up reports to our internal and external VZW systems. I also worked with Verizon IT in monitoring & analyzing the best wireless rate plans based on usage and features needed for every individual device. I moved the entire VP Organization to shared minute plans which contributed to huge expense savings. Much of this project consisted of my personal time (nights/weekends), which proved my dedication to successful completion.

 

2004-2007                       Verizon Telecom – FTTP Engineering Program Support (PMO), Mid-Atlantic & Northeast Regions

Specialist/Project Manager (Baltimore, MD)

 

·          Was responsible for the overall FTTP Engineering Project Management Support for the Mid-Atlantic & Northeast Regions

·          Worked collaboratively with a team of engineers, contractors, construction, marketing, and all levels of management throughout several phases of the Fiber to the Premises Project involving large scale planning, metrics tracking and reporting, communicating methods & procedures, and ensuring that all timelines were met at an executive level. Created, distributed, and presented many executive level presentations and statistical reports.

·          Aided in the configuration and implementation of the Broadband Tracking Management System (BDMS), which consisted of gathering & creating different system components based off the various tracking methods performed by the Engineering, Construction, and Network Creation Teams for the different regions in the Fiber to the Premises (FTTP) Program. Worked with subject matter experts and information technology staff to gather requirements for the BDMS System Enhancements, Downloads, and Release Schedules.

·          Managed Clerical Staff on the PMO Organization within my work location in Baltimore

·          Provided network access and support to the external engineering vendors working on the FTTP Project and ensured compliance with all company security procedures. Worked with IT and Security teams to provide external domain access, US1 access, VPN access, and provided access & support to a variety of internal Verizon systems.

 

2000-2004                       Verizon Telecom – Outside Plant Engineering, Chesapeake & WSAM/DC districts

Facilities Administrative Assistant (Annapolis, MD & Beltsville, MD)

 

·          Provided administrative support to the entire engineering & management team in a variety of numerous clerical functions.

·          Posted and updated the county blueprint schematic drawings by marking all Verizon facilities for planned upcoming developments in the Chesapeake area (Anne Arundel Co., Eastern Shore, Howard Co.)

·          Handled facility requests from other utility companies by locating and providing them with Verizon’s conduit/underground cable records in the WSAM/DC district (Prince George’s Co., Montgomery Co., and Washington D.C.)

·          Prepared and submitted all Right-of-Way Permit Applications for Verizon’s Engineering and Construction teams through WSSC, State Highway Administration (SHA), and County/City Departments. Recorded and distributed the approved permits along with the related work orders to the internal Verizon field teams.

·          Reviewed and provided correct account codes & job numbers to contractor invoices and forwarded to the Accounts Payables Department. Ensured all contractor invoices were paid correctly and in a timely fashion.

·          Provided assistance to upper management in tracking the District’s Capital Budget. I ran monthly reports to track and analyze the budget statistics on a quarterly and yearly basis. I also monitored and corrected billing errors for entire organization, which contributed in final billing outstanding charges to customers.

 

 

COMPUTER EXPERIENCE

 

·          Proficient experience in Microsoft Office (Word, Excel, Access, PowerPoint, Visio)

·          Some experience in Microsoft Streets & Trips

·          SalesForce System (Professional Edition)

·          PeopleSoft Accounts Payable System and Client Contact

·          Email applications (Outlook, Lotus Notes) and Internet

·          VERIZON - Extensive experience in a variety of Verizon internal mainframe and WEB based systems - involving Accounts Payable, VPN, Time-Reporting, Supply Ordering, Security, Project Tracking, Labor Relations, MicroStation Telco, Safety, Training, Human Resources, etc.

·          DYNIS – Worked is Dyniscope internal tracking system. Also familiar with NORAD & CASPR (AT&T) tracking systems.

 

 

FORMAL EDUCATION

 

2007-2009              Penn Foster College – Successfully completed courses in Business Management (16 credits)

2001-2002               Anne Arundel Community College - Successfully completed courses in Business Management (6 credits)

1994-1998              Southern High School (Harwood, MD)

 

 

TECHNICAL TRAINING & CERTIFICATION

 

Throughout my 10+ years at Verizon, I have obtained numerous instructor-led training, on-the job-training, computer-based training, and other certifications, to include: Data Processing & Computer Basics, Electricity I-III, Technical Reading for Telecommunications, Basic Engineering Drafting, CPR & First-Aid Certification, Chesapeake Cable College, Customer Work Order (CWO) Billing, Right-of-Way (ROW) Fundamentals, FIOS Introduction, Pole Climbing, Basic Installation & Maintenance Training, and numerous miscellaneous safety and supervisory courses

 

 

REFERENCES

 

Available upon Request