Steven D. Burns
1725 Holly Ave.
Clovis, CA, 93611
Cell 559-970-5109
sburns54@gmail.com
Work Experience
ASAP Professional Services -- Contract Instructor. Teach Uverse, cVOIP, FTTP, ADSL, IPDSL, INID, Safety for Prem
Techs, First Aid and CPR, Connectech, Cable Splicing, Cable Maintenance and Aerial Lift Trucks for AT&T Corp.
Century Staffing -- Contract Instructor. Teach High Speed Internet, ADSL Repair, Working Aloft and vBuild Construction
time reporting for Verizon Communications.
Verizon Local Manager – Customer Operations – Retired 6/29/2007 after 33 ½ years.
Verizon (Former GTE) Local Manager – Customer Operations. April of 1999 to June 2007. Reedley CA. Supervised 15
Techs responsible for I & M, cable pressure & maintenance, special circuits, PABX and E911 centers. Quality and systems
trainer for entire North Division. LAN Network and Computer setup, trouble shooting and repair. Train techs and other
managers on company’s computers and systems. Subject Matter Expert on Cable Pressurization for California.
GTE Local Manager – Customer Operations. Nov 1996 to April 1999. Pittsfield IL. Supervised 19 Techs responsible for I
& M, cable maintenance, special circuits and 28 central offices. Involved in Central Office Digital Conversion projects for
15 Central offices.
GTE Cable Splicer – Service Technician. April 1985 to Nov 1996. Los Gatos CA. Trouble analyst & computer
programming, cable maintenance, cable pressure, fiber optic splicing and trouble shooting (both mechanical and single
fusion). Acceptance testing, I & M, Davar Testing. Worked earthquake recovery after Loma Prieta Earthquake of 1989.
Returned to craft for personal reasons and family obligations.
GTE Construction Supervisor --splicing and placing Jan 1982 to April 1985. Santa Monica CA. Supervised 10 man splicing
crew. Involved with central office conversion projects. Supervised 8 man placing crew and a 10 man placing crew. Assisted
with original Fiber Cable projects for 1984 Olympics. Worked Malibu fire recovery. Worked several large projects. Served
as Construction Coordinator for contract work activity.
GTE Central Office Equipment Installer. 1981 Los Gatos CA
Some work on EAX 1 and 2. Some SXS office work.
GTE Cable Splicer. 1979 to 1981 Los Gatos CA.
GTE Lineman. 1977 to 1979 Los Gatos CA.
GTE Building Maintenance. 1975 to 1977 Los Gatos CA
GTE Garage Helper. 1974 Los Gatos CA.
Education
Graduated Leland High School, San Jose, CA. 1972
San Jose City College – General Ed -- no degree
Pace University – some Math and Science – no degree
Computer Skills
Build and repair computers. Install, maintain and upgrade Operating systems and other user software. Microsoft Windows 8,
7, XP, Vista, Office, Front Page, Visio, Server. Some Web design. Some Networking, Routers and Servers.
Awards
2 Employee Excellence Awards – one for work in the Trouble Analysis Center and one for computer program written for
facilities department to track work orders and cuts, DR’s and tight counts.
Training
Computer and Network Training
Computer Numbering Systems
Elements of Logic Circuits
IBM PC Basic System User
Data Base Management using the IBM PC
Intro To Broadband Packet Network
Basic Data Communications (TOPS)
Data Networking (TOPS)
SLC-5 FP303 Maintenance
LAN-Wan Internetworking
Systems Network Architecture
Open Systems Interconnect
X.25 In Mod Data Communication
Sonet/SDH
TCP/IP
T1 Digital Networks
Intro to Data Communications Networks
Frame Relay & Wide Area Networks
The Basics of DSL and Internet Connectivity
Optical Networking
Understanding the Basics of Optical Networking
Understanding the Basics of SONET
Understanding Competitive Networking Technologies
Basics Of Small Office Home Office (SOHO) Networking
Home And Office Networking for Broadband
Home Networking With Windows XP
Wireless Networking For Small Businesses
Internet Protocol
Telephony Craft Training
Pole Climbing
Heavy Truck Driving
Construction and Placing
"A" Cuts
Cable Splicing - Phase 1 - California
Cable Splicing - Phase 2 - California
Fiber Optic Cable Splicing
Fiber Optic Fusion Splicing
Subscriber Loop Carrier – Anaconda 56A
Commercial Driver License - CDL
COE Installation Fundamentals
Trenching and Shoring
Digital Switch Fundamentals
Circuit Design Record
4-Tel Voice Response System
Basic Electricity
Cable Fault Location - California
Noise Mitigation
Cable Pressurization and Maintenance
Line Conditioning - I&M
Backbone Network Construction - OSP
Work Area Safety
Customer Relations for Telco's Hourly Employees
STAR (Standard Time Act Reporting)
Hand Held Terminal - AWAS HHT
Basic Telephony
Medic First Aid
Hazardous Material Transportation
IRD BTV Workbook
Transmission Principles
T1 Transmission Basics
SS7: A Brief Look
AWAS R2V5 Field Technicians
ISDN: A Closer Look
CPR/First Aid Certification
Gateway For Zone Technicians
Meters (MT)
Asynchronous Digital subscriber Line (ADSL) Repair
Power Routines and Maint. For DLC's and RTU's
Fort Road Show Presentation
Management Training
EEO - Orientation to Management
OTM Overview Interactive Learn
Solving Problems Creatively
Management Functions Workshop
I Speak Your Language
Managing Stress
Facilitator Skills Workshop
Quality Assurance Operational Review
Ethics 1
OJT-Customer Operations - OSP
CZT - Mark (MAIS)
OPMS Telemedia
NOCV - DAC/Zone Coach/DRM/BDCC - West
Hazard Communication
Defensive Driving Hands-On
American Red Cross First Aid and CPR
Functional Excellence - Calif. Priority MGMT.
CMPS for Nations Operations-SYS and MGMT
Overview
Workbench Conversion Training for AWAS
Online Users
Connecting Through Integrity-Code of Business
Conduct
Frontline Forum (National Ops)
Safety: Defensive Driving 1 thru 3 of 3
GPS Training for Local Managers
Central Office Concepts
WebIFAS - New York
AYCO Retirement Seminar for Management
Progress on Performance Inventory (POPI) -
CA/HI
Customer Contact - The Key To Our Success
Emerging Technologies: Verizon
KWP Symposium
Associate Interviewer
vRepair Conversion
Emergency Preparedness Supervisor Training
Building and Maintaining Respect In The
Workplace
Performance Coaching
Corporate Compliance - Records Management
Building Emergency Preparedness Plans
Management Code Of Conduct
Security Awareness Top Ten
Telecommunications Service Priority (TSP)
Program
Electrical Hazards - Safety Refresher