CHRISTOPHER HUFF

2324 Whistler Creek Drive, Apt. 230

Fort Worth, TX 76177

Phone: 940.465.4662

Email: cdhuff555@att.net

Area Manager , AT&T Technology and Operat ions

A top-performing Area Manager and Manager that kept the welfare of his team and the goals of the company aligned

for overall success. For eight years, I built a strong expertise in the areas encompassing Uverse, IPTV, CVoIP, VoIP,

Home networking, LAN and WAN make up, FTTP, FTTN, GPON, BPON, Giga Power, and FiOS, to include Alcatel

equipment in the field as well as the CO’s and VHO. Started as a Premise Technician and in under five years was

promoted to a second level manager. As an Area Manager was responsible for the management and daily operations of

10 Managers and 160 technicians. I am highly accomplished in the ability to build and maintain relationships at all

levels.

Areas of Expertise

  § Coach & Mentor New Technicians

  § High-Level HR Skills

  § Develop Curriculum

  § Troubleshooting

  § Well versed in Union contracts

  § Six Sigma

  § MSOC Coach

  § Field Management Network

Operations

Professional Experience

AT&T, DALLAS / FORT WORTH, TEXAS

2/2007 – PRESENT

AREA MANAGER, AT&T TECHNOLOGY AND OPERATIONS, SERVICE AND DELIVERY, UVERSE FIELD OPERATIONS

October 2011 to April 2015

  v This was a supervisory position with responsibility for directing, planning and apportioning the work of

employees including interviewing, selecting and training, recommending the setting and adjusting of rates of

pay and hours of work, and ensuring the compliance with company and regulatory policy. Supervises

Managers, Network Technician’s, and Administrative Staff providing product and services to both internal

and external customers.

  v Responsibility for the provisioning, dispatching, testing, installation and outside plant protection for mobility

wireless/Wi-Fi and wireline switch/transport/cell site and /or installation and maintenance, provisioning,

coordination with Centers responsible for dispatching and testing, cable maintenance, dispatch, and testing

activities at the customer site or a company location for Plain Old Telephone Service (POTS), VOIP (Voice over

IP), Video, Wireless, Uverse, Specials Services, Data Services or related power equipment.

  v U-verse FTTU BPON and GPON analyzation & maintenance using Graphical User Interface (GUI), TL1 and CLI

Commands

  v U-verse Alcatel 7340 BPON platform using Graphical User Interface (GUI), TL1 and CLI Commands

  v U-verse Alcatel 7342 GPON platform using Graphical User Interface (GUI), TL1 and CLI Commands

  v U-verse Genband G6 BPON & GPON platform using Graphical User Interface (GUI), TL1 and CLI Commands

  v Ericsson Adtran TA5000 platform using Graphical User Interface (GUI), TL1 and CLI Commands

  v NOC experience providing remote support using virtual desktop tools

  v Hands-on experience with GUI and CLI based EMS/Craft interfaces for all of the following vendors’ optical

networking product lines: Cisco, Fujitsu, Ciena, Nortel, Tellabs, and Alcatel/Lucent. Fiber to The Home, Fiber To

The Business

  v Triple-play subscriber networks, video head ends and data centers support

  v IPTV

  § Oversight of 10 Managers

  § Classroom Instruction

  § Manage 160 Technicians

  § Top Communicator

Christopher Huff

Resume, Page 2

Key Roles and Responsibilities

  v Coach and manage employee performance and behavior, develop the training strategy, monitors costs to

meet financial goals and ensures all personnel are handled in accordance with company guidelines. Also

required to interface with customers through face to face and/or telephone interactions. Duties include

interviewing/hire/fire along with submitting performance appraisals for supervisors over an assigned

territory. Monitors costs and work load. Administers and oversees company safety practices, and vehicle and

tool inventory. Also required to establish, implement and monitor adherence to methods, process and

procedures including managing employee attendance. Oversees activities and scheduling of frontline and

coordinates with other departments to ensure that schedules are arranged to meet company/customer

appointments/commitments. Ensures that all functions are performed correctly and in a timely fashion to

meet/exceed customer expectations and company standards/specifications. Responsible for ensuring

Efficiency/Productivity and Utilization targets are met and may be responsible for the execution of plans

targeted at delivery of specific service and cost results as typically tracked through a scorecard. Responsible

for maintaining service levels by providing inside and/or outside support for operations processes which

support field operations. Responsible to handle customer escalation for 24 hour customer answer points.

M.S.O.C. Coach, Network Process and Development, Uverse Field Operations

February 2011 to October 2011

  v MSOC combines work measurement, process management, management control, and development of people.

MSOC creates an excellent rate of productivity in operations and process management. MSOC emphasizes

improving quality and performance by using indicators that focus on performance, service, quality, and

effectiveness. As an MSOC Coach I was responsible for monitoring performance of individual crews and ensuring

the implementation of processes and development of individual technicians and managers.

Manager, Network Services, Uverse Field Ops.

March 2009 to February 2011

  v As a Manager of AT&T's U-Verse organization. I was responsible to coach, lead and develop a group of

Technicians in achieving performance and quality objectives associated with AT&T's U-Verse Field Operations

organization. As a member of this team, I did supervise 15-18 subordinates who were responsible for the

installation, rearrangement, removal, and/or repair of station inside wiring terminals in connection with U-Verse

services. I was also responsible for managing the installation, repair, and testing of network terminating equipment

at the customer premise and handle customer escalations, interact with other work groups to ensure timely resolution

of service issues.

Senior Training Specialist, AT&T Uverse

  v Responsible for the training of new hires going into the Premise Technician position for the installation and repair of

AT&T IP based products to include all Uverse products.

  v U-verse Subject Matter Expert on FTTP/FTTN Architecture.

  v Alcatel Vendor Management for BPON,GPON,ATM and IP platforms.

  v Deliver training Enterprise wide for AT&T U-verse FTTP and FTTN Networks including LFO-In and

OSP VRAD.

  v U-verse Train The Trainer Enterprise Wide.

  v Review and Revise FTTP and FTTN M&P Processes for U-verse architecture.

  v VHO and SHO Alcatel Routers and Ethernet Switches

  v Methods and tools for stress testing analog, digital SONET and Ethernet networks and related equipment

  v Knowledge of BPON and GPON fiber and xDSL copper access technologies

Premise Technician, AT&T Uverse Field Ops.

  v Responsible for the installation and repair of all IP based products to include all Uverse products.

UNITED STATES NAVY

06/1992 – 08/2003

Christopher Huff

Resume, Page 3

FIRST CLASS PETTY OFFICER/ELECTRONICS TECHNICIAN

  § Facilitated classroom instruction and hands on training of electronic equipment.

  § Assisted in writing and standardizing the use of VMS digital chart plotter, a subsystem of the BPS-15H for the

Navy Submarine Fleet.

  § Experience developing curriculum and content to support new services.

  § Interacted with co-workers, drawing from their knowledge and experience.

  § Performed installation and maintenance of electronic equipment for submarine communications, cryptography,

and navigation.

  § Responsible for Electronic Air Detection, tracking equipment, electronic recognition and identification equipment.

  § Read diagrams and flowcharts, and working with multiple vendor test equipment, including analog, digital, volt

ohm meters, and oscilloscopes.

  § Deep knowledge of troubleshooting problematic equipment and repairing complications.

Education & Training

Primary Leadership Development Program, First Class Petty Officer Leadership, U.S.-Kings Bay, GA

Officer Training, Leadership, Personnel Supervision, Professional Communications,

Better Utilization of Personnel, Fostering Unity & Cohesive Environments

College Courses: Personnel Supervision, Electronics Lab, Digital Principles, Microprocessors,

Troubleshooting & Maintenance, Technical Mathematics, Electronic Communications

Test Equipment Proficiencies

Analog test sets, oscilloscopes, digital test sets, multi-meters, signal generators,

Communication analyzers, time domain reflectometers, optical test sets.