PHUONG MAI
(214) 454-6487
pnmai@verizon.net
Career Objective
Seeking
position, which enables me to utilize my skills, certifications, and
experiences.
Education
LSU - Baton Rouge,
Louisiana
Education Level: Bachelors Degree
Major:
Electrical
Engineering
Graduated: Dec, 1995
Certifications
MicroSoft
MCITP (Enterprise Administrator), MCTS, MCSD.NET #6068235
Cisco
CCNA, CCNP #CSCO11551705
Technical
Work History
Tekmark Global
Solutions
Dallas, TX
Sept, 2011 – Present
Network
Engineer: responsible to provisioning circuits, VLAN, point to point, Metro-E
DIA, UNI, EVC, VPLS, Epipe, FTTC for Frontier Communications. Using M6, DS
data base to gather information about the circuits. Vendor equipments
include: SONET from Fujitsu, Nortel, Ciena, Cisco, Alcatel, Lucent, Tellab;
switches from CISCO 6509/ 7609/3600/3400 ASR 9000, Alcatel ALU7450 switch,
ACTELIS 2300, ACTELIS 628, Juniper E-320 router, BTI Switch, Calix switches,
Adtran switches, and Canoga NID.
Power
Engineer
Dallas,
TX
Oct, 2010 – Sept, 2011
Comm Design II: responsible to design U-verse
for AT&T. F2 conditions and pairs bonding. Use
autocad/OptiNT, IMAGINE, DCP, FEI to complete project. Design VRAD, FTTP,
FTTN. Create work print. Site survey to complete engineering package.
Collabera (Contract
ended)
Dallas,
TX
Sept, 2010 – Oct, 2010
Network Support Technician: Time studies to collect
task specific data from field observations for AT&T. responsible for
observing a complete work day as performed by technicians performing POTS IR
installations (including DSL, VOIP, Uverse, Router), repairs and routines.
Observations will be made using a handheld data capture device to record all
identified elements of these work activities as detailed time and motion
study data. At the end of each work day, data will be transmitted, via PC,
team lead for evaluation and review.
DC
Tech
Dallas,
TX
Jan, 2010 – Aug, 2010
Technical Support: Provide technical support for end
users. Support Routers, switches, Phone systems, servers, Computer desktops,
laptops. Configure network, routers, switches, Windows server 2008,
2003, computer desktop, and laptop. Work on DSL and other internet
connectivity and WiFi APs, etc.
Lightel Technologies
Richardson, TX
May, 2008 – Dec, 2009
Technical Support: Provide technical support for end
users like installation, maintenance, migration, back up data, presentations,
configuration, Active Directory Domain Service, software deployment, set-up
server, Cisco router, switches, laptops, desktops, set up printer, install
software, OS and windows server 2003, Windows XP, Windows Vista, Microsoft
outlook, AutoCAD application, Opti application, virus scan. Configure VPN,
RDP(remote desktop protocol), VLAN, access list, Firewall, IPSec, IP, DNS,
Internet, Windows server 2003.Provide technical support to correct any error
to complete projects on time.
Fujitsu
Consulting
Irving,
TX
Apr, 2007 - Oct, 2007
OSP Engineering (F2 Engineering):
Responsible to Design U-Verse for AT&T on existing copper cable. Using
Davar Test on copper cable. Assign P-commit on ARES database using FEI list
provided. Engineer installation package, Create Workprint using microstation
to complete installation package; Create BOM, MOP to complete engineering
package.
E-Z Stop
Store
Dallas,
TX
Jan, 2003-Mar, 2007
Manager: Accounting, stocking, inventory,
ordering, setup and handling cash register and paper work, customer service,
IT support on computer, printer, cash register, software, POS.
Genuity
Inc
Irving,
TX
Sept, 1999 - Jun, 2002
Optical Network Engineer: Responsible to
design lightwave transmission equipment, optical networks, and SONET.
Designed 56 lambdas, 16 lambdas, and 8 lambdas optical layer, 4F-BLSR, IP
over DWDM, Linear system, Point to Point system, 4 fibers ring using Nortel
equipment: DWDM, DCM (dispersion-compensation module), OPTera LH 4000, OPTera
DX ADM, OPTera LH 1600, OC-192 ADM, OC-192 LTE, OC-192 Dense Regen, OC-48
LTE, OC-12, OC-3, and DS-3. Provided technical supports to Network Operation
Center and to the field personnel. Provided detail engineer and project
definition for installation packages. Provided cost analysis for planning.
Provided Method of Procedures to support network reconfiguration. Implemented
and designed Cisco router.