Larissa N. Eason

3375 Spring Hill Pkwy Apt. 526 * Smyrna, GA 30080

404.396.1265 * larissaeason@yahoo.com

 

OBJECTIVE

A Lead Network Engineer with over 15 years experience seeking a Senior position with a growing company whose environment fosters professional growth, teamwork, dedication and customer excellence. I am currently working on my CCNA exam.

 

SKILLS

·         Extensive experience with Cisco Routers and Switches, configuration and troubleshooting

·         Cisco Platform – 2430, 2950, 6500, 10K, ASR1K, Nexus5500, 9K and 7K

·         Excellent experience with DS1, DS3 and Ethernet circuit testing/troubleshooting, segmentation and repair activities with Field Technicians and Local Exchange Carriers (AT&T, Verizon, CenturyLink, Zayo, Fiberlight, Level3, Windstream and Frontier)

·         Experience with Local Carrier Facilities including Fiber and DSX Panels, Adtran MX2820 and EdgeLink Multiplexers

·         Experience with VoIP platforms including Sonus, Cisco BTS and Broadsoft

·         Working knowledge and experience with Out of Band Signaling, including SS7, SIP and MGCP

·         Experience with Tekelec Signaling Transfer Point (STP)

·         Good working and troubleshooting knowledge with Dark Fiber BTI7000 and Actelis MetroEthernet ML6400

·         Useful knowledge in Cloud Services including Server Virtual Machine Management (VMM) and Voice with CloudPBX

·         Skilled in ticketing systems including Jira, Siebel and Remedy

·         Skilled in Monitoring systems including SCOM, ISM, Wiley, NetQoS, IP SLA Management, and Netcool

·         Skilled in Granite, SecureCRT, Putty, Windows O/S and Microsoft Office Suite

·         Basic knowledge of Unix/Linux commands

·         Strong analytical problem solving abilities and high enthusiasm for developing excellent relationships with people

·         Self-starter and independent thinker with sound judgment and decision making capabilities

·         Ability to utilize technology strategies to increase productivity

·         Dynamic team player with excellent IT support skills, a solid understanding of network fundamentals, hardware and software functionality, and excellent technical problem resolution abilities

 

 

PROFESSIONAL EXPERIENCE

Cbeyond, Atlanta, GA

March 2007 – Present

 

Lead Network Engineer – Network Operations Command Center

·         Proactively monitor and provide support for Core, Distribution and Access Layer network issues in a rapid-pace, 24x 7 network operations center.

·         Ensure outages are handled in a professional, consistent manner and conducted rigorous follow-thru to meet organizations 2-hour SLA objective by delivering a quick resolution for Customers, Internal and External.

·         Contribute to the success of the team by distributing network trouble tickets to maximize performance of the Command Center, promote and assure process/procedure consistency across all shifts, provide refresher training on system upgrades and policy changes, and develop Knowledge Base (KBs) articles and best practices.

·         Collaborate with Vendors of multiple tiers to investigate customer complaints, hardware/software issues including upgrades, installation and replacements.

·         Participate in the hiring of permanent and contract employees as a Lead Technical Resource

·         Lead entry level and Senior Command Center Engineers

·         Prepare daily activity report to increase awareness and consistency across all work shifts

·         Environment: Fault Monitoring, DS1,  DS3, Ethernet, VoIP, MPLS, Cloud Services, Cisco BTS, Sonus, Broadsoft, SS7, STP, MGCP,  Dark/Lit Fiber, Metro Ethernet, Cisco Routers and Switches, Brocade switches, BGP and OSPF routing protocols, Jira, Siebel, SecureCRT, Netcool, Outlook, Windows O/S, Microsoft Office Suite, PPP, SNMP, Radius, Outlook, Unix, Linux, SCOM, Wiley, ISM, Splunk, NetQos, Cisco 2950, 10K, ASR 1K, Nexxus5500, 9K and 7K, BTI7000, Fortigate, Juniper, EMC SANs, Oracle, Granite, Adtran and Edgelink Multiplexers.

 

Tier II Network Engineer – Network Operation Center

·         Proactively monitored and provided Tier 2 access layer network support in a 24x 7 network operations center. Provided exceptional customer service to Cbeyond customers using my knowledge of Cisco equipment in a VoIP base network.

·         Contributed to an industry leading 1% customer churn rate over 17+ quarters with retention efforts and issue resolution after service outages from circuit problems.

·         Environment: DS1, Fault Monitoring, MGCP, Cisco 2420 & 2430s, SecureCRT, Siebel, Netcool, Outlook.

 

 

 

 

Verizon, Baltimore, MD

February 2000 – June 2006

 

Consulting Member of Technical Staff – Verizon Advanced Data

·         Lead project team to develop and evaluate proof-of-concept, designs and new product offerings.

·         Configured and tested Cisco and Juniper routers and switches to evaluate FTTP Video on Demand and IP VPN technologies for feature verifications, system operation, and platform compatibility for integration into Verizon’s network.

·         Executed Layer 1 testing of Packet Over Sonet (POS),  Gigabit Ethernet, OC3 and OC192 circuits.

 

Tier II Support Technician – Verizon Advanced Data

·         Responsible for troubleshooting, testing and repair of DS1 and DS3 circuits.

·         Conducted Internal and External Customer Site visits for hardware/software upgrades, installation and replacement

·         Performed test and acceptance of newly installed Cisco Routers and Switches in the Verizon network.

·         Trained new Tier I Technical employees

 

 

 

 

Bell Atlantic, Exton, PA

January 1998 – February 2000

 

Outside Plant Engineer – SPOC Team

·         Managed internal and CLEC provisioning orders for Residential Customers

·         Responsible for survey, network design, material and resource coordination required to complete provisioning orders for Residential Customers

 

 

EDUCATION

Johns Hopkins University – Carey Business School, Washington, DC

September 2001 – May 2004

Master’s in Business Administration (MBA) – Management Information Systems

 

University of Delaware – College of Engineering, Newark, DE

September 1992 – May 1996

Bachelor’s in Mechanical Engineering (BS)

 

 

REFERENCES

Available upon request