Lucas Lazarz

7713 S West Shore Blvd

Tampa, FL 33616

Mobile: (910) 688-3520

E-mail: lucaslazarz@gmail.com

Experience

June 2014 – Current. Abbtech Professional. Tampa, FL

Field Service Representative

Provide onsite and remote I.T. support for 10,000+ USMC employees and Marines.

Sole I.T. FSR responsible for the state of Florida for the U.S. Marine Corps Reserve command.

Responsible for phasing out end of life cycle assets and replacing them with new ones.

Troubleshooting PC’s/Peripherals and perform the fix locally or remotely.

Documenting and tracking work in Remedy.

Applying updates and security patches via IBM Endpoint Manager (BigFix).

Adding, removing, and logically moving users in Active Directory.

Assist end users on how to use installed hardware and software.

Add/Remove machines from the domain.

Administrate local user policy and procedures.

Formulate SOP’s as needed.

Turn key laptop, desktop, and printer repair. (Hardware/Software)

Maintain current hardware and software inventory.

Active Top Secret DOD/DOS clearance.

January 2008 – June 2014. Applied Fiber Optics Inc. Bagram Airfield, Afghanistan.

PC Desktop Support

Provide onsite and remote I.T. support for 100+ employees.

Physically install desktop PC’s, laptops, printers, scanners, monitors, etc.

Assist end users on how to use installed hardware and software.

Turn key laptop, desktop, and printer repair. (Hardware/Software)

Maintain current hardware and software inventory.

Proactively keeping software and firmware updated.

E-mail setup and support. Configure IMAP, POP, and SMTP servers.

Windows OS installs. (2000, XP, Vista, Win7, Win8)

Full Microsoft suite support. (MS Office, Outlook, Excel, etc.)

Implement anti-virus, anti-spyware/malware, and root kit protection.

Data backup and management.

User account additions and permissions.

VOIP phone installs and troubleshooting.

Provide onsite Data Recovery.

Install and terminate horizontal cable to feed the end users network feeds.

Install and configure Cisco 3750 series networking switches.

Travel to remote sites to provide the above bulleted work.

Previous Experience

Sept 2001 – January 2008. Digital Light Speed Consulting. Fayetteville, NC

Independent Contractor – Network\Hardware\Software Support.

Hardware installs, troubleshooting, upgrades, and replacement. (Motherboards, RAM, CPU, VGA, sound, etc.)

Printer Repair via Hardware/Software troubleshooting.

Turnkey PC, HTPC and server builds.

Disk imaging backups and data recovery.

Windows software installs, configure, troubleshooting, and spyware/virus removal.

Turnkey network installs. (Switches, firewall, horizontal cable, IP addresses, cable termination, etc.)

Provide technical support via phone, E-mail, and remote Desktop.

Travel to various customer locations to provide the above bulleted work.

Feb 2000 – Sept 2001, Groupware International/Time Warner Cable. Fayetteville, NC

Broadband Internet Specialist

Travel to Customers location to install and configure access to Road Runner broadband internet service provider.

Install RG-6/RG-11 coaxial aerial and underground drops to customer’s house.

Configure all Windows Operating Systems and OS X Operating Systems to receive access to our servers.

Configure Outlook and Outlook express for e-mail to Road Runner mail servers.

Install PCI/ISA/PCMCIA Ethernet cards and configure drivers for the interface.

Work with RF Sadelco digital meters to test and document Broadband signal strength.

Install, configure, and troubleshoot wireless networking.

Provide new coaxial cable run for Broadband modem.

Replace defective coaxial splitters, Snap-N-Seal connectors, and check for proper grounding.

Education

Sept 2013. Cisco. Colorado Springs, CO

Cisco C-CENT Certified

July 2011. BICSI International. Tampa, FL

BICSI ITS Level III Certified Technician

April 2000 – Sept 2002. Global Network Training. Fayetteville, NC

Microsoft Certified Systems Engineer (NT 4.0 & 2000)

Microsoft Certified Professional + Internet

A+ CompTIA Certified technician

CompTIA Security+

1996-1998 Westover Senior H.S Fayetteville, NC

Graduated 1998. (42nd of 481)

TELECOMMUNICATIONS EQUIPMENT CERTIFIED

FUJIKURA Fusion Splicer Models 40, 50, 60

FLUKE DTX1800 COPPER/FIBER Cable Analyzer

FLUKE OPTIFIBER OTDR

FLUKE FIBERINSPECTOR PRO

1 Pair/5 Pair Punch Down Tool

CAT5/6 Crimp Tool

3M 710 25-Pair Splicing Rig