THOMAS SHELLY

4 Fox Hollow Lane 

Queensbury NY

Phone: (518) 793-7373

E-mail: tshelly@roadrunner.com

Summary of Qualifications

Proven track record as a Manager, Corporate trainer and Project Manager. 25 years experience dealing with diverse goals and individuals in a global environment. Responsible for a broad range of training objectives, including Method and Procedures, compliance, Safety, Hazcom and technical skills. Developed and delivered material in Large group presentations and to all levels of management and employees.   This training improved the technician accuracy rate by 40 %.  Led  team in completing a project that saved 25 million in regulatory penalties. Recognized for problem-solving, project management, relationship building, and strategic planning skills.  These skills can be applied to all disciplines of business.

Objective-  Obtain a position  with Time Warner as a Training Specialist Environmental Health and Safety (EH&S)

 

·         Verizon - Quality Manager/Trainer/Inspector-Bonding & Grounding for FIOS - Fiber Optics

              Trained Managers & technicians in  M&P's and Public Service Commission requirements for FIOS/Copper installations.                   Insured quality and Safety standards for installation/repair were met.  Documented and reported deviations.

              Used MS Office -Excel, Word and Outlook to provide daily and weekly reports documenting progress/completion  of

              jobs and resolving issues.              .  Developed presentations, Trained new field inspectors, acted as ‘lead’, coach and local               coordinator of assignments.

              *This training  improved  the technician accuracy rate by 40%  on the PSC compliance program.. 

 

·         Customer Service Manager for Verizon in the 518 call center and the field.

              Supervise 75 employee's  in Technician dispatch and resolving customer concerns in a timely manner.

              Local Manager responsible for adjusting the work  load on a daily basis to meet customer demand.

              Conduct daily/weekly meetings to train/update technicians on  Safety, OSHA and Corporate M&P's.

              Conduct ongoing Quality Inspections for each  tech to insure complience with PSC & Corporate requirements.

 

·         Quality Assurance Nynex Staff  Mgr- Conducted Field Audits/Reviews with the Public Service Commission

              Developed and Conducted  Informational Presentations on Time reporting Audits.

              Used MS Office -Excel, Word and Outlook to provide daily and weekly reports documenting progress/completion  of

                jobs and resolving issues.              .  Developed presentations, presented to the field and all levels of management.

              **Received  Team  award  for  reducing  audit errors by 50%  and  costs by  $25 million dollars a year.

 

·         Project Manager -  Fiber Optic Build - $20 million dollar project- . Insure OSHA - DOT Safety  compliance.

              Negotiated contracts - Scheduled and Supervised Contractors, - Responsible for Bids and Project Budget.

              Used MS Office -Excel, Word and Outlook to provide daily and weekly reports documenting progress/completion  of

                jobs and resolving issues.              .    *Promoted to Operations Manager.

 

·         Verizon Training  Instructor:  Pole Climbing/ Working Aloft - Safety requirements -Hazcom  First Aid/CPR  Def Driving.

              Quality standards  -  Methods & Procedures - Installation and Repair- Data, Special Services - Cable Locating.

 

·         Certified Course Facilitator/Trainer for the American Management Association in Business Management Seminars -                                          " Hiring new Managers" - "Promoting Managers" - "How to conduct an appraisal".

 

·         Customer Service Representative  - On site Customer Training  and Sales  Support - Conduct  Trade shows,

              provide Technical Support of Fiber Optic Products and training to Managers and technicians.

 

Employment History

·         Verizon QAT Inspector/Trainer for FIOS & Copper Bonding- Grounding              2008 - 2012

·         Level 3 Project Manager for Fiber Optic build -                                                                2007 - 2008

·         Verizon Contract instructor OSP Courses - Pole Climbing - OSP Safety                     2003 - 2007

               Hazcom - Ladder safety - Installation & Repair - Defensive driving and CPR

·         Adelphia Operations Manager/Project Mgr for Fiber Optic build                                1999 - 2003

·         AFL Fiber Optics Trainer- Technical Support for Sales and Customers                       1997 - 2007

·         American Management Association Course Leader / Facilitator                                      1997 - 1999

·         NYNEX  Staff Manager-Field Operations/Audits-PSC Complience                                    1991 -1997             

·         NYNEX  Manager Operations/customer Service                                                                   1979 -1991 

 

Computer Skills:  Microsoft Office  (Excel, Word, Outlook, Power Point) MapInfo, Visio

Education:            Hudson Valley Community College   Liberal Arts Program

Additional Technical and Business Training:  Hazcom - Engineering – Outside Plant Engineering Fundamentals