CAROLE HENDERSON

4517 Purnell Road

Wake Forest, NC. 27587

919-841-3125

gymeaux57@yahoo.com

 

SUMMARY:

Manager of Engineering Dept. - Manager of the FTTP project for Parsons, Inc. - OSP Engineer  - Contract Consultant - Technician - Computer Operator - Voice Controller. Began at entry level in 1977, after having Honorably served 4 years within the Telecommunications field of the USN., working over the next 20+ years reaching management level with an outstanding track record. Customer care and service.

 

COMPUTER SKILLS

Microsoft Office Suite, Verizon Software Systems, Lotus Notes, Windows, other proprietary software applications exclusive to the individual Companies and/or Vendors.

 

WORK EXPERIENCE

Millenium Automotive Group, Durham, NC

Sales and Leasing Specialist

2011 – 2013

·          Creating and establishing  rapport and trust between myself and the customer in order to

provide a win/win solution;  purchase of an automobile ranging in price from $65,000.00

to $15,000.00.

·          Certified in the product line of Hyundai, Chrysler, Dodge, Jeep and Mazda, along with the vast

array of pre-owned vehicles.

·          Skilled in the negotiation phase of payments and pricing

·          Closing and securing the deal.

·          Providing stellar Customer “care” and service to each client.

 

Sheetz, Inc., Raleigh, NC.              

Shift Supervisor

2009 - 2011

Fortune 500 Company in Customer Convenience - Retail

Fuel and Food

Customer Care and Service

 

Verizon, Teays Valley, WV

Contractor for Mountain, Ltd.

2007 - 2009

·          Performed site surveys for New builds to determine route, cable size, terrain obstructions, rights of way issue(s), Customer interfacing, determine existing plant, replacement of existing plant and/or the placement of new plant. and future needs for both copper cable or fiber optic cable.

·          Engineered Fiber Optic route(s) from the Central Office or an existing splice point within the field, where a continued build could be achieved into a new Subdivision, Mall, or a Business complex.

·          Researched and Engineered designs for Verizon due to State relocations, inclement weather, accidental mishaps, and emergency conditions such as flooding, snow and ice, mudslides. 

·          Interfaced with Customers routinely to ensure their satisfaction, or if needing to obtain Rights of Way via their property, as well as Officials with WVDOT.

·          Provided accurate records, with the appropriate codes and symbols in order for the drafter to complete the prints.

·          Resolved all issues as they arose and prior to submission for permits.

·          Determined the condition of the existing plant regarding a replacement, retire in place or removal and stated same on the engineering prints.

·          Ensured all pertinent records were updated and submitted to the appropriate staff and departments.

·          Oversaw the safe and correct completion of the job until handed over to the customer or client.

·          Reason for leaving: Verizon sold the regulated side of their business to Frontier within 14 States and Verizon commenced “downsizing” within their own businesses in each of those States.

 

Duke Energy, Charlotte, NC 

Contractor for TekSystems

2005 - 2006

·          Design and coordinate OSP projects utilizing Fiberbase software                           

·          Design and coordinate ISP projects

·          Maintain the integrity of the Fiberbase database(s) with both ISP and OSP records and prints provided by the Engineers

·          Attend weekly status meetings with all departments assigned to the Project

·          Assist the assigned Engineer within the field, as directed, needed or desired

 

 

Parsons, Int’l., Elkridge, MD

Wire Center Project Manager

2001 - 2005

·          Responsible for the staffing needs which compromised of: 40 surveyors, drafters and engineers

·          Created and monitored the Budget, reports, payroll and, personnel issues

·          CABLE:  Completed Site surveys, pole mapping, strand mapping and resolved any Rights of Way issues.

·          Gathered, Researched and engineered the Feeder Routes; identifying Residential, Commercial, as well as future interests, such as new Subdivisions to benefit Verizon.

·          Identified the splicing of the copper cable(s) and created separate prints for the splicers.

·          Provided to the client the “red lines” and “as builts: for their permanent databases

·          Allocated the “spare” copper wires to communities and businesses alike, for their projected growth

·          Reviewed and approved all prints, in their final version prior to submitting to the client

·          Identified all field deficiencies and noted on the designed prints, for the client

·          WIRELESS: Identified, surveyed, planned and engineered the Fiber Optic backbone and feeder route for the Fiber To The Prem (FTTP) project

·          All phases utilizing Fiber Optic cable versus copper cable were completed with Client satisfaction.

·          Attending regular meeting with the Client to determine needs, changes to their practices and procedures and inserting them into our organization.

·          Developed the standards for the OSP Engineers within Parsons

 

Verizon Telecom, Sterling, VA., Valhalla, NY and Bowie, MD.               

Contractor for RJE Telecom

Team Leader             

·          Researched and identified all permitting, Public Utility Easements, (PUE) and Plats pertaining to the location of work.

·          Performed the Survey

·          Identified the route and most efficient path

·          Created the 1st draft of the engineering prints

·          Returned to site to insure draft version was 100% correct, made any changes as necessary and submitted to drafters for the AutoCAD design.

·          Met and maintained the quota as defined by the client

·          Oversaw both the work and the product of my subordinates

 

Progress Telecom, subsidiary of Progress Energy, FL and NC

Engineering Specialist IV

2000 – 2002

·          Researched and completed Feasibility studies for potential clients and fiber builds

·          Researched and designed Road and relocation projects determined by the State

·          Designed Aerial and underground builds – fiber only

·          Obtained the necessary Franchises and permits within the State and for a specific project

·          Inspected ongoing and completed projects to insure the compliance of all Company, Local, State and Federal laws

·          Area of responsibility: Miami, FL to NYC, NY

·          Assisted in the creation of the Engineering standards for the Department

·          Created and developed Scope of Work, (SOW) documents and materials for assigned projects

·          Establishing the demarcation point within a building or residence and dropping the service to that point, Engineering, as necessary the demarcation point, I.e., ladders, backboards and the like

·          Worked independently and remotely

                           

ACSI NT, Subsidiary of eSpire Communications, Sterling, VA. 

Manager of Engineering - Florida

1999 – 2000

·          Interviewed and hired staff members

·          Researched and performed site surveys

·          Addressed all Franchising and permitting issues before each adjudicating authority

·          Developed Bids, Scope of Work, and awarded the bids to the vendor awarded the contract

·          Resolved all engineering, staffing or, drafting concerns

·          Interacted with various vendors and awarded projects if workload might have jeopardized a due date of a project

·          Attended scheduled Dept. head meetings and provided accurate and correct information to insure upper management was kept informed and current.

·          Interfaced and worked with officials, at all levels of the Government to insure compliance of Local, State and Federal laws. Also to insure all partied were in compliance with all safety rules and regulations.

·          Providing a complete diverse path for the backbone

·          Once the project was completed, provided the necessary as-builts and redlines in order to update the database and maintain the integrity thereof

                           

Frontier Corp. fka Rochester Telephone, Rochester, NY

Contractor for Mountain Ltd., Yarmouth, ME

1997 – 1999

·          Responsible for 5 Serving Wire Centers, (SWO) and their copper or fiber needs; from DS0 to DS3, trunking, sonet and local services.

·          Engineer of choice to complete the engineering for the Wide Area Network, WAN  of the Rochester Public School System comprising of 57 schools.

·          Researching and engineering of all road and relocation projects, as assigned by the NYDOT

·          Satisfying both copper and fiber needs for the five SWO, company and customers alike

·          Ordering all materials regardless of the size of the project, poles, cable, personnel hours, and depending upon the amount of monies needed to complete, acquiring the necessary permission from Upper Management to commence the project

·          Providing the redlines and as-builts to the clerks for input, in order to maintain the integrity of the database

·          Overseeing the various stages of the project through completion and in accordance with all Company, State and Local laws for compliance and safety

 

 

Previous experience includes:

UTC/Sprint, Carlisle, PA

Contractor for TekSystems, fka Aerotek

1995 – 1997              

Special Circuits Maintenance and Repair Specialist

 

MCI WorldCom, Vienna, VA 

Contractor for Butler Tech.

1994 – 1995              

Special circuits and high focus accounts

Cable and Wireless, Vienna, VA

 

C&W, Vienna, VA

Circuit Design Engineer for CITIBANK, C&W’s largest account

1993 – 1994

 

The Washington Times, Washington, DC 

Computer Operator

1991 – 1993

 

Contel ASC, Rockville, MD 

Circuit Design Engineer

1988 – 1989             

 

AT&T/Bell System, Washington, DC 

Central Office Technician

1981 – 1988

 

SPCommunications, aka Sprint, NYC and Cooksville, MD

Circuit Design Engineer

1979 – 1981

 

NASA Goddard Flight Center, Greenbelt, MD

Voice Controller

1977 – 1979

 

Military:                           

USN, USNR and USAR