Eric Biehle

·   15 or more years experience in Telecom Industry, Audio Video and Lighting Industry, and Automation Technology.

·   Startup and development of 35 personnel telecom Company.

·   Oversight and service management of 13 state area .

·   Personal acquisition of over 6.5 million in fleet, operations and tooling equipment related to telecom industry.

·   Highly experienced in staff hiring, training and supervision in all relative operations, including customer communications, status reporting and quality control.

·   Development of accident prevention and safety programs related to construction services industry.

·   Strong business development background which includes strategic planning, identifying and qualifying new clients, cold calling, winning proposal development and alliance building.

·   Experienced managing multiple projects, cross-functional teams related and partnerships with leading firms.

·   Highly motivated, results-orientated individual with demonstrated strengths in several industries.

·   Pose high technical standards and a proven ability to direct projects through to completion in a timely and cost effective manner.

·   Successful solicitation of over $51 Million in revenue last 15 concurrent years in telecom sector.

·   Superior communication skills. Experienced creating and delivering high-level presentations, marketing, training, structure and strategies.

·   Comprehensive knowledge of Microsoft Office suite in conjunction with Sharepoint services.

·   Enjoy challenges and thrive in high-pressure, deadline-driven environments.

Professional Skills:

·   Team Management

o Influence and work effectively with others across management levels and cross-functional business partners.

o Driven by team work, results-orientated, innovation and customer service qualities.

o Proficient analytical, problem solving and decision making skills.

o Enjoy working in a fun, smart, fast-paced, dynamic and development-focused environment.

·   Operations Management

o Review on weekly basis company direction and focus.

o Create and modify functional and diverse management supervision teams.

o Energize work force safety and operations programs.

o Skilled at assessment of workforce capabilities comparative to project and customer demands.

·   Fiber Optic Design and Engineering

o Over 10000 miles of OSP oversight deployment.

o Pole load analysis and surveying experience. Created design proposal and technology layout options utilizing lode data and current cad data bases. Intermediate level experience with cad manipulation and other various telecom design keys.

o Ground up creation of taking existing customer design data base and implementing cross functional technician troubleshooting tools.

o Converted fiber matrix designs in excel to allow pinpoint plant restoration scenarios to fall into focus utilizing field hand held PDA and laptops.

o Well versed with HFC plant engineering and current FTTP and FTTH design concepts.

o Extensive experience with WDM and CWDM design criteria.

o Verification of accuracy regarding engineering layout, BOM's, and construction methods applied.

o Secure ROW, easement, bridge, highway, and railroad permits.

·   Fiber Optic Splicing and Testing

o 4 years technician level, 5 years management , and 4 years operational control of fiber optic splicing services.

o Splice, test and preparation of OSP, head ends, hubs, OTNS and LCC’s (single and mass fusion splicing)

o Analyze trace, compile bi-directional loss reports, OLS and Characterization..

o Well versed in using VFL, traffic identifier, OTDR, bare fiber testing and trouble shooting, etc.

o Spliced and worked with all ranges of fiber cables including loose tube, central tube, ADSS, OPGW, di-electric, dri-flex single mode, multi mode, etc.

o Performed ring cuts, hot cuts, express entries, closure change outs, underground and aerial applications.

o Worked with various closures such as Raychem, tyco, coyote, 3M, target, AT&T, ACT, etc..

o Well versed with NET SET, HP, AFL,EXFO, JDSU and other testing platforms. 

·   Outside Plant Construction:

o Operations Management of supervised teams operating bucket trucks, figure eight machines, digger trucks, backhoes, horizontal boring machines, trenchers, plows, tampers, compressors, bullets, fiber optic cable blowers, forklifts, fiber optic splicing operation, coax splicing, sweep, ingress, node splits, etc..

o Managed oversight of complicated build outs such as river crossings, highway crossings, high rise structure build out, tower compound construction, bridge attachments, etc..

·   Commercial and Residential Cabling:

o Thorough knowledge of digital automation Pro tools applications and advanced lighting controls

o Residential and commercial distributed audio, video, telephone, cctv, satellite, Lan and computer networks.

o PLC experience related to automation control

o Running of wire mold, inner-duct, drops, termination of cat 5 and 6

o BICSI trained and very knowledgeable bldg entry scenarios.

Relevant Work Experience:

PrimeTech Communications, Inc.

Business Development                          Cincinnati, Ohio

                Jan 1 2009 to present

Key roles and responsibilities

·   Oversight and development of major business units.

·   Focused Development of fiber optic engineering along with turnkey construction solutions.

·   Develop and maintain profitable long-term relationships with various telecom operators and general contractors.

·   Development and oversight of internal safety team.

·   Assist with staff  performance reviews

·   Oversight of Project Managers involved in large scale fiber deployments. 250 mile and above

·   Oversight of fleet, warehouse and FOH departments.

·   Develop new business units.

·   Assist in day to day operational activities as needed.

FiberCom, Ltd. LLC

President of Operations                          Cincinnati, Ohio

                Oct 1998-Dec 2008

Key roles and responsibilities

·   Start up and operations of new telecom company. 

·   Development of 5 initial core teams of fiber optic splicing crews then expanding into aerial and underground construction.

·   Initial focus being fiber optic engineering and splicing then migrating into turnkey construction solutions.

·   Developed and maintained profitable long-term relationships with various telecom operators and general contractors.

·   Oversight of internal development team.

·   Conducted staff  performance reviews

·   Full operational assessment, planning, carryout and execution of daily business.

·   Management of 15-35 personnel. Hiring of 5 divisional project managers and subordinates.

·   Fleet management of over 2 million in equipment at 3 regional offices.

Marathon Music Centers

Business Development ManagerBoynton Beach, Florida

Reporting to the Vice PresidentFeb 1996-Oct 1998

Key roles and responsibilities

·   Start up and management of Audio video sound and lighting division.

·   Creation of secondary automation division.

·   Improved, revamped & updated division through new market focus.

·   Managed accounts, identified key clients, engaged potential clients, and finally closing 90% of all leads.

·   Met financial quotas, created key refocusing of entire business operations.

·   lead weekly Staff meetings

·   Conducted staff  performance reviews

·   Explored new business opportunities and alliances.

·   Developed quarterly marketing plans in conjunction with Sales.

·   Developed complete sales strategies

·   Operations management of entire division with a gross revenue of over 500k 1^st year, 750k 2^nd year and continued trend until departure.

·   Supervision of all technicians, contractors, and project managers.

·   Accreditation of Peavey Advanced Sound Reinforcement program

Key Career Responsibilities:  

·         Adherence to corporate leadership roles and responsibilities

o   Manage retention and attrition of employee base

o   Work with all levels of team members to ensure company goals are met

o   Supervisory Skills Training

·         Adherence to team/program/company policies and procedures

o   Ensure that all corporate procedures are followed by all division members

o   Support corporate policies and initiatives

·         Demonstrated knowledge and effectiveness of operations development

o   Managed time tracking of administrative and supervisory roles

o   Manage scheduling system for team schedule adherence

o   Manage Clarify via program-specific tools (i.e. case wellness reporting tool)

·         Demonstrated commitment to client/customer satisfaction

o   Manage team performance on Customer Satisfaction

o   Meet performance targets set at corporate level for program/business goals

o   Identify technical training, information, and resource needs

·         Demonstrated record keeping/reporting/critical decision-making skills

o   Manage employee complaint and resolution

o   Monitor schedule adherence and attendance for team

o   Meet required deadlines and timeframes associated to all reporting of data and performance

·         Demonstrated ability to effectively deal with dissatisfied customers

o   Manage internal escalations (service recoveries) to ensure customer satisfaction

o   Utilize Clarify-specific functions to accurately manage service recoveries

·         Demonstrated ability to implement disciplinary action

o   Council employees on performance, attendance, and business conduct issues

o   Manage process within timeframes defined in policies and procedures

·         Accomplished at monitoring, coaching, and motivating support professionals to meet performance metrics

o   Motivate team members to meet performance metrics

o   Maintain employee morale

o   Provide appropriate feedback and set corrective action with direct reports when targets are missed

Professional Qualifications:

·   A+ certified, BICSI level 1 certified , OSHA General 40

·   Auto-Cad, Fiber Master, Volo Vue , Bentley, Micro station, etc.

·   Advanced Sound Reinforcement and Lighting technologies

·   Well versed with Microsoft Office environment

Academic Qualifications:

·   Graduated with Honors Archbishop Moeller High School

·   3 years Business Management and Marketing @ University of Cincinnati (Ongoing)

Additional Information:

·   References available on request