Mansour Bakri

 

 

·     Certified PMP project manager/customer services with nine years experience in information technology and telecommunication projects

·     In-depth knowledge of  project management standards, tools, techniques and methodologies, including Project Management Institute (PMI),  MS Project, and industry best practices

·     Self-motivated, customer oriented, in depth understanding of all aspects of project planning, quality control, forecasting, scheduling and planning, tracking of results and driving projects to successful completion.

·     Managed all phases of medium and large technically complex projects across a range of enterprise technologies and core solutions

·     Involved in Budget Planning, preparing PM documentation, Liaison with Site contractors, in tendering process and in bidding process

·     Fluent in English, French, Russian and Arabic.

·     A results driven and time management skills working under pressure to achieve project milestones, deadlines, stakeholder expectations and customer satisfaction

·     Contributed to company overall success and revenue growth

·     Certificate of achievement- employee of the month for outstanding achievement in adherence to the goals and objectives of Baud telecom company

·     Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.

·     Helped develop detailed project plans for multiple simultaneous projects, resulting in increased visibility of inter-project dependencies and improved development efficiency

Relevant Certificates

·     Project Management certificate PMP from Project management institute - USA

·     Cisco CCNA

·     ZHONE- DSLAM’s certified.

·     Device management certified (Cell phone).

·     Blue Coat certified proxy administrator

·     AcceSS7 advanced system Administrator

·     PMI member since 2009.

Areas of Expertise

Project Management

·     Creating budgets for quotations and develop proposals in response to request-for-proposals (RFP)

·     Developing, maintaining and fostering effective relationships with clients, providing update on projects and resolving any issues/concerns promptly to ensure their satisfaction

·     Communicating clearly both verbal and written, interact with all levels of Management, team members and business partners

·     Managing simultaneous multiple projects, from concepts through to successful installations integration, testing, service lunch and warranty management, which includes liaison with both internal and external clients, contract and project administration, monthly cash flow and planning and scheduling crews

·     Preparing competitive quotes of various sizes for entire projects, estimating the cost of materials, labor and equipment and applying prices aimed at securing a strong profit margin

·     Collaborate with Sales, Engineering and Contractors in formulating project strategies and delivering customized systems/solutions to meet clients’  requirements

·     Minimize warranty repairs through project evaluation and working collaboratively with contractors

 

Operations Management

·     Ensure smooth operations by creating work schedules for crew’s technicians and supervisors to complete with timelines, budgets and specification guidelines installation, maintenance and support of digital subscriber lines DSL for enterprise customers nationwide.

·     Manage contraction crews working on multi-million dollar telecom and IT projects, ensuring high level of workmanship and effective utilization of labor, materials and equipment

·     Select, interview and recruit new contracting crews and orient them on company’s policies and quality control standards related to all type of industrial and commercial installations

·     Meet SLA agreements, manage oversaw project schedules, ensure quality assurance, resolution of issues, development of standards, manage change controls, testing requirements

·     Train new installation crews on proper application, techniques and processes

·     Experience managing post implementation activities i.e. warranty periods, reviews, status, lessons learned project closure etc.

·     Implement standard operational procedures & guidelines

Employment History

 

Quality Assurance/Control

 

Celestica International, Toronto                                                                                           10/2012 - present

 

·     Quality control, monitoring and recording results the quality activities , quality check list and metrics

·     Auditing the quality requirement and the results from quality control measurement

 

Project Manager                                                                                                                              09/2010 – 07/2012

Baud Telecom Company-SagemCom, Riyadh, Dubai, UAE

·     Demonstrated sales skills and technical expertise to present new product line

·     Determined components and interfaces needed and request sales quotation

·     Assessed appropriate skillset for project, resource availability, assign tasks, utilization of resources

·     Led software development life-cycle (SDLC) testing and rectifying any error code or bugs and application errors

·     Worked closely with clients to gather all technical and specification information needed to create technical documents for R&D review and approvals, and to initiate the process of hardware and firmware development

·     Responsible for identifying and problem solving system issues and malfunction bugs, ensuring involvement of onsite support and R&D

·     Worked with the project team members, clients and vendors to coordinate activities, arrange environment setup, installation, and integration testing

·     Successfully integrated ADSL and VDSL triple play modem ( Voice, Internet, and IPTV) for Saudi Telecom Company ( largest Broadband provider in Saudi Arabia)

·     Working closely with sales to achieve company targets, sold more than 800K broadband devices

Project Controller                                                                                                                              12/2006 – 08/2010

Baud Telecom Company, Riyadh, Saudi Arabia

·     Led and managed all phases of projects from initiation through to closure

·     Managed multiple networks project concurrently

·     Developed detailed project schedules, and work and resource plans in conjunction with project team members and the client

·     Facilitated team input in order to effectively develop work breakdown structure and schedule

·     Defined phase deliverables and project scope, tracked milestones, incurred expenses vs. planned expenses, assigned tasks to resources, managed and executed project plan

·     Managed plans, dependencies, scope, risks, issues and quality, and deliver projects in line with agreed upon overall project commitments

·     Led and facilitated structured and regular meeting as necessary for successful communications between all team members - including project kick off meetings, executive steering committee meetings and project status meetings

·     Managed project risks including tracking risks and actively driving mitigation strategies managed issues

·     Created project status reports, highlighted critical issues for management and overall status of project

·     Managed stakeholder relations to ensure that project delivery expectations are clearly defined and met

·     Developed and maintained all project documentation (project plan, issue and action logs, risk management, project status report, lessons learned, and post implementation reviews)

·     Assisted Customer Project Manager in Budget Planning, preparing PM documentation, Liaison with Site contractors, in tendering process and in bidding process

             

Telecom Engineer /Project Coordinator              07/2004 – 11/2006

Baud Telecom Company, Riyadh, Saudi Arabia

·         Designed and configured network equipment (Cisco, switches and routers) to build enterprise networks

·         Installed and tested UTP, LAN, switches, routers and modems

·         Installed and tested Fiber optic cables, transmission and DWDM

·         Installed servers(IBM,HP,SUN) with Unix, and Linux operation systems

·         Installed and configured DSLAM’s to provide DSL, internet services or lease lines

·         Administrator of Network Management System (NMS)

·         Assist with documentation and reporting

·         Assist PMs monitor and report resource utilization and revenue recognition

·         Prepare client invoices as requested

·         Tracking meeting outcomes

·         Working closely with the project team to prepare materials, organize meetings and gather information

·         Assist clients with information requests and assigning to actions to various team members

 

 

 

IT Manager              09/2003 – 07/2004

Harb Electric, Beirut, Lebanon

·     Effectively supported the daily running of computers, servers

·     Provided support for computer hardware and software issues

·     Installed networks and completed troubleshooting and maintenance of LAN/WAN

·     Installed Windows XP, Windows server 2003 

·     Configured MS Exchange 2003 support and administration

·     Administrated MS Active Directory , DNS and proxy servers

 

Education and Certifications

Occupation Specific Language Training for Project Management                                          Sep/2012- ongoing

Centennial College, School of Advancement

 

Master of Engineering and Technologies                                                                                    2001 - 2003

Vladimir state University, Vladimir, Russia

Faculty of Informatics and Computer Engineering Research of access technology to data base in information systems, working in Internet

 

Technical skills

·     Cisco environment, LAN/WAN/WLAN network, internetworking principles and practices, TCP/IP

·     Other products/protocols such as – NMS, DSLAM,SS7

·     IP/MPLS knowledge of installation and configuration of variety of IT Cisco switches/routers using engineering installation documentation.

·     Solid understanding of the following technologies and protocols: ATM, SONET - OC192, OC48 OC12  OC3, SDH - STM14, STM1 STM4, DWDM, XDSL- ADSL ADSL2+, EFM, VDSL, E1/T1

·     Fiber Technology including, termination and testing, Fiber Ring Topologies, OSP, loop testing and splicing.

·     Active directory, DNS, DHCP, Windows 2003 server and firewall

·     Cisco access points (WIFI coverage) and Wimax, VSAT.

·      Software development life-cycle (SDLC)

 

Hobbies

Swimming, horse riding and soccer

Refereneces

              Available upon request