Lionel R. Harkey

Telecommunications Technician

P.O. Box 110147

Carrollton, TX 75011

harkinc4@swbell.net – Tel 972 816-3648

 

Work Experience:

 

*Cable Splicer Technician: 7 1/2 years

Southwestern Bell - Oklahoma City, OK

July 1980 to November 1986

 

Connected single-wire conductors to 3000-pair cables in new turn-ups for telecommunication networks using various splicing techniques. Worked in underground environments with Hesco-generators to pump clean air and tested for poisonous gases.  Used OSP guidelines for public and employee’s concern and safety. Also used strict safety measures to protect community property and local state properties. Experienced in using mounted splicing machines (9925), hand-held splicing devices, and single pair splicing devices. Aerial pole-mounted training using gaff-hooks and extension ladders, inside building terminals and punch down blocks for customer networks. Pulled cables to main phone rooms for termination. Used High Voltage Testing devices to clear work area of electrical power surges or unseen electrical threats, made sure all static sensitive equipment properly bonded and grounded.

Provided a company vehicle with Zero accidents.

 

*Exchange (POTS) and Cable Repairman: 8 years

Southwestern Bell Telephone - Dallas, TX

November 1986 to September 1995

 

Used various trouble-shooting equipment to isolated cable faults for repairs in outside telephone cables. This included underground manholes, buried trouble in surrounding areas private and public, aerial lines mounted on telephone poles, and even in attics of residential customers. Repaired single phone jacks and wiring, dropped walls for installation of phone jacks, repaired aerial and buried cables from 25-pair up on 3000-pair. Used equipment such as OHM-meters, TDR, amplifiers with tone generators, 710 Fault Locator test set, schematic diagrams and prints for cable routes to determine fault locations, and high voltage break-down equipment to melt conductors for accurate fault location. Worked in every weather condition to repair timed-services to meet the PUC (Public Utilities Commission) guidelines. OSP Safety guidelines were required. Was provided a company vehicle with Zero accidents.

 

 

COMPANY CERTIFICATIONS:

Cable Splicing-Basic Training

ADVANCED CABLE SPLICING

SUBSCRIBER LOOP CARRIER-96 (SLC-96)

Outside Plant Fault Locating and Transmission

710 Proficiency Training

First Aid and CPR

Basic Installation and Repair

OSP Safety Knowledge Certification – Special Service

Technician Access Network

Smith System Drivers Improvement

Heavy Equipment Operation (Aerial Lift for Bucket Trucks)

Principles of Digital Transmission

Digital Circuit Technology

Dispatch to Fix

Noise Reduction-Computer Based Training

CDL Class B License

 

 

*Communications Technician: 15 years

Southwestern Bell Telephone - Dallas, TX2180 Glenville Ave Richardson, TX

September 1995 to December 2009

 

 

Network Operations Center - Skilled Communications Technician specializing in remote trouble-shooting of Analog, DS0, DS1, DS3, Optical, Multi-Optical Networks. Using applications such as WFA (Workforce Admin) ticket generating, REACT2001 (Remote Access for Trouble-Shooting) with remote computer access to isolate trouble in client’s complete network… NMA (Network Monitoring Access) to detect alarms and trouble before clients aware of any problems… Greta (GUI interface with WFA) for visual isolation on computer screen and proper dispatch to exact location… Remotely accessed Hekemian test equipment placed in Central offices to access telecommunication networks for monitoring and isolation…TIRKS (Record Line Data information) used to access customer records with privacy guidelines enforced… Used ECRS (Plain Old Telephone Line access) application to trouble shoot LAN lines by computer then dispatch inside or outside technicians for repair.

 

Possess exceptional communicating skills with clients and Interdepartmental groups. Preformed Digital Cross Connects remotely using FLEXCOM applications and NRS (Network Reconfiguration Systems) to change customer’s networks upon request... Isolated trouble using Tellabs equipment on Analog resistive multi-point bridges… Responsibilities included Call Center taking inbound and making outbound calls, reviewing customer accounts, and determining their business needs. Trained co-workers in same skill set for better working environment.

 

COMPANY CERTIFICATIONS:

PRINCIPLES of DIGITAL TRANSMISSION

CENTRAL OFFICE Installation and Maintenance of Analog Services

REMOTE TESTING

DIGITAL CIRCUIT TECHNOLOGY

EFFECTIVE CUSTOMER RELATIONS

NETWORK FUNDAMENTALS A & B

Importance of GROUNDING AND BONDING

Strategic Alliance Accelerated Technical Training Program (Texas A&M)

T1 & HDSL Turn-Up and Maintenance

FIBER OPTICS 112

NETWORK DATA LINK Lab and Protocols

GigaMAN Turn-Up and Provisioning

OC-192 (2F BLSR) Turn-Up

 

*Communications Technician

AT&T Global – Dallas, TX4100 Bryan St 4^th Floor

July 18^th, 2011 to Dec 30^th, 2011

 

CONTRACTOR:

Network Operations Center - Skilled Communications Technician specializing in remote trouble-shooting of Analog, DS0, DS1, DS3, Optical, Multi-Optical Networks. Using WFA (Workforce Admin) ticket generating, REACT2001 (Remote Access for Trouble-Shooting) with remote computer access to isolate trouble in customer’s complete network… NMA (Network Monitoring Access) to detect alarms and trouble before customers aware of any problems. Dispatched inside or outside technicians for isolation and repair of wirelines.

 

Working with major sensitive customer-base. Possessed the exceptional skills in communicating with customers and Interdepartmental groups. Call Center atmosphere receiving calls from customers and inter-groups, generating trouble tickets, isolating telecommunications networks and dispatching technicians for response time repairs. Since experienced more so than newer employees, used to do more training of employees to bring up skill set and better working environment.

 

 

  *Communications Technician

AT&T Global ETS – Dallas, TX4100 Bryan St 4^th Floor

July 08^th, 2013 to Sept 27th, 2013

Stan Banks214-268-5760

The Work# / 800-367-5690company code 10535

Global Reassurance Center - Skilled Communications Technician specializing in remote trouble-shooting of Analog, DS0, DS1, DS3, Optical, Multi-Optical Networks. Using WFA (Workforce Admin) ticket generating, REACT2001 (Remote Access for Trouble-Shooting) with remote computer access to isolate trouble in customer’s complete network… NMA (Network Monitoring Access) to detect alarms and trouble before customers aware of any problems. Dispatched inside or outside technicians for isolation and repair of wirelines.

 

Working with time sensitive customer-base. Possessing the exceptional skills in communicating with customers and Interdepartmental groups. Call Center atmosphere in taking calls from customers and inter-groups, generating trouble tickets, isolating telecommunications networks and dispatching technicians for response time repairs. Since experienced more so than newer employees, used to do more training of employees to bring up skill set and better working environment.

 

 

*Transport Technician

Butler America/Jennifer Vogt/Telecom Recruiter

350 St. Andrews Road, Suite 100, Saginaw, MI 48638

909-472-6133 888-309-2503 fax jvogt@butler.com

 

FRONTIER COMMUNICATION

Larissa Singh/Center Manager

805 Central Expressway, Allen, TX 75013   972-908-4217

April 7^th to May 16^th, 2014

Network Control Center… Provided remote monitoring, trouble-shooting and isolation, clearing of alarms, and dispatching of central office and field techs to repair major customer telecommunications equipment provided by Frontier Communication. Using a ticketed system such as M6, MSI-Matrix 4 (high risk reports), BMC Remedy for ticket tracking, and Viryanet to generate reports and contacting customer’s tech support to resolve.

Provide technical support for Central Office, Provisioning and Field Technicians on escalated network integrity issues. 
Troubleshoot x.25, DS0, T1 through SONET, 1GE, 10 GE, DWDM and CWDM optical network facilities.

• Hands on experience of switching and routing along with packet errors, discards, capacity bottlenecks
• Provide remote support of hardware and software integrity of fiber and copper based transport equipment such as:

Tellabs 532, 5500 & ROADM 7100

Adtran TA11 & 1200, TA3000 and TA5000

Preside application for Nortel Access Node

Optera 3500 and 5200

Lucent DACS 2 & 4 using TL1 commands

Litespan, DDM2000

NetSmart application for SLC-96 Fujitsu Flashwave, FLM600 and above

 

 

 

  *Communications Technician

AT&T Global ETS – Dallas, TX4100 Bryan St 4^th Floor

June 2nd, 2014 to Nov. 21st, 2014

Stan Banks214-268-5760

The Work# / 800-367-5690Company code 10535

Global Reassurance Center - Skilled Communications Technician specializing in remote trouble-shooting of Analog, DS0, DS1, DS3, Optical, Multi-Optical Networks. Using WFA (Workforce Admin) ticket generating, REACT2001 (Remote Access for Trouble-Shooting) with remote computer access to isolate trouble in customer’s complete network… NMA (Network Monitoring Access) to detect alarms and trouble before customers aware of any problems. Dispatched inside or outside technicians for isolation and repair of wirelines.

 

Working with time sensitive customer-base. Possessing the exceptional skills in communicating with customers and Interdepartmental groups. Call Center atmosphere in taking calls from customers and inter-groups, generating trouble tickets, isolating telecommunications networks and dispatching technicians for response time repairs. Since experienced more so than newer employees, used to do more training of employees to bring up skill set and better working environment.