MICHAEL S MARAFINE

LUCAS, TX 75002

 

SUMMARY

Use professional experience to meet customer expectations. As an effective manager in various business environments, I understand that focusing on the customer’s needs and providing the most cost effective means in a timely manner is the only way to do business. I attribute my success to strong organizational and communication skills and I am detail oriented with an ability to multitask, prioritize and meet deadlines in a fast paced environment. Project Manager for various telecommunications organizations such as Network Design and Implementation, Service Delivery, Facility Management, and Operations. 

 

SKILLS

Program Management, Project Coordination, Operations Support, Facilities Engineering and Implementation, OSP FTTx/FTTB Engineering and implementation, Sales Support.

 

PROFESSIONAL EXPERIENCE

 

Alta Telecom              Aug 2014 – March 2015

Network Operations/ Field Supervisor

•         Responsible for direct supervision of staff.

•         Manage job performance objectives consistent with our contractual commitments with customers.

•         Develop and maintain a positive working relationship with clients and customers.

•         Provide and maintain a safe work environment.

•         Measure and manage quality performance against established metrics. Provide coaching and mentoring as required.

•         Conduct and document regular meetings in accordance with company policies and regulatory bodies.

•         Maintain budget control for expenses and inventories for consumable items.

 

Golden Field Services      Jul 2014 – Aug 2014

OSP Engineering and Construction Manager

•         Manage engineering and construction activities associated with PEG Bandwidth (FTTx/FTTT) projects from the feasibility and estimating stages through construction to the termination of the fibers and as-built documentation.

•         These activities include: feasibility studies and cost estimates; OSP engineering, design and drafting the proposed installation; permit all associated agencies; order all required materials, OSP construction and fiber optic splicing; system activation and delivery; provide as-built drawings.

•         Throughout the entire procedure, reporting included weekly updates on job progression with a percentage status of completion of each phase, along with periodic financial reports, reflecting both actual and projected job costs.

 

Eikon Consulting Group      Dec 2013 – Jul  2014

Client Services Manager

•         Specialize in Information Technology and Telecom Consulting / Direct Hire services.

•         Business development for accounts that require talent in the Infrastructure, Application and Project Governance area.

Self Employed        Oct 2013 – Dec 2013

 

 

BlackBox Network Services      Jun 2013 – Oct 2013

National Program Manager / Cbeyond

•         Responsible for the integration and implementation of the BBNS support for the Cbeyond FTTx/FTTB program as required to support Cbeyond's current initiative to develop their network to offer Metro Ethernet services to their customer base in over 12 major markets.

•         Engineer, install and turn up the fiber based services to provide the bandwidth capacity that Cbeyond customers need to take advantage of the cloud and other services that are currently offered.

•         This implementation involves three access methods of FTTx, fiber to the suite (FTTS), fiber to the premise (FTTP), and fiber to the building (FTTB).

•         Primarily involved with the deployment of dark and lit fiber, fiber optic switches and a combination of fiber and CAT5e to the customers.

•         Efforts include the assessment of market requirements (staffing, real estates and logistics), development of resources, processes implementation and customer support that will successfully support Cbeyond’s program.

 

Focus Fiber Solutions       Sep 2012 - Jun 2013

Dallas Metroplex Project Manager / Cbeyond

•         Responsible for establishing and directing Focus Fiber Solution's Dallas office and staff for the support of Cbeyond’s FTTx/FTTB project in the Dallas market.

•         As the Project Manager my responsibilities include, hiring and directing staff to meet day to day business needs, managing the planning, engineering, coordination, and implementation of the ISP facilities for over 200 commercial sites in the DFW Metroplex to support the Cbeyond FTTx/FTTB program for the Dallas Metroplex.

•         Assisted OSP Engineering in designing fiber cable routes to customer locations using existing backbone fiber access points.  This design included aerial and underground facilities, including existing conduit systems for access to customer sites.

•         Field surveys included collecting data using GIS mapping, gps instrumentation, pole dte, attachment heights of existing plant and assisting the site acquisition process with design details.

 

Self Employed        Feb 2007 -Sept 2012

 

 

GCEC Telecom    Sept 2005 – Feb 2007

Business Systems Account Manager

•         Leader of sales of Business Systems such as PBX, Voice/IP communication platforms, surveillance systems, and paging systems.

•         Responsibilities include prospecting, business development, needs analysis, return on investment, system design and sales, and project management.

 

Self Employed        July 2002 -Sept 2005

 

 

MCI Worldcom                  April 1984 - July 2002

 

Local / LD LEC Access Audit Manager   (1999 – 2002)

•         Managed the daily activities and efficient operation of Provisioning department to audit and recover “busy” Local CFA and LD TACM to eliminate over $37 million in operating losses associated with LEC access cost and network facilities.

•         Responsible for personnel recruitment, training, scheduling, workflow coordination, process development, quality standards, reporting, and documentation functions for staff of provisioners and translators of Local and LD Service Delivery on the national level.

 

Local Service Delivery Manager    (1998 – 1999)

•         Managed department that monitored daily service order activities including provisioning and translations and LEC CFA order coordination for Local Service orders on a National level with all Local Exchange Carriers.

•         Responsible for personnel recruitment, training, scheduling, workflow coordination, process development, quality standards, database development, reporting, and documentation functions for staff for Local Service delivery on the national level.

 

Regional NOC Implementation Manager    (1996 – 1998)

•         Project Manager to lead and coordinate the consolidation and realignment of Regional Network Operations Center.

•         Composed the primary guidance document in support of the centralization of Network Operations Dispatch for MCI’s Long Distance and Local Service.

•         This comprehensive project addressed site selection, facility requirements, logistics, network element access, system tool integration, administration systems integration, staffing requirements, long distance and local service process and procedures, proactive monitoring, disaster recovery, and internal communications.

•         Project met Executive directions to improve Operations service delivery and maintenance with the integration of a new satellite dispatch and order tracking system while obtain goals that included a reduction of the assigned workforce.

 

Senior E, H & S Program Implementation Manager   (1994 – 1996)

•         Directed the development and implementation of the initiation of environmental, health and safety programs by establishing and publishing regulatory advisories to all business units to ensure regulatory compliance.

•         Supervised staff of Regional Safety Representatives that supported Regional Safety Coordinators and Facility Safety Offices for Business Units to meet OSHA and State regulatory requirements.

•         Directed major projects that addressed state and federal environment, health, and safety requirements associated with replacement of approximately 800 underground storage tanks; and all aspects of outside plant (OSP) installation activities.

•         Managed the coordination and administration of all phases of environment assessments associated with network implementation real estate and right of way acquisitions, facility site selection, corporate acquisitions, and business mergers.

•         Developed facility environmental, health and safety audit protocols/checklists and conducted facility audits nationwide in support of MCI Quality Performance Assessment Program.

 

Senior Staff Specialist, Environmentalist    (1993 – 1994)

•         Initiated representation of Network Implementation Department on Corporate Environmental Committee and similar Telecom Industry committees to address associated ecological and environmental concerns as they affected transmission systems installation and maintenance efforts.

•         Initiated a successful Public Relations program.

 

Network Implementation Program Manager    (1988 – 1993)

•         Coordinated capital budget, route development, OSP engineering, and OSP construction activities of projects ranging from $100 thousand to $23 million to support fiber optic and microwave transmission systems for network throughout the Central U.S.

•         Led the 1st application and implementation of fiber optic ground wire in a long-haul fiber optic network; and managed the joint effort to install over 800 miles of LD network with the Tennessee Valley Authority (TVA) and Alcoa Fujikura.

 

OSP Fiber Optic Engineering Manager    (1984 – 1988)

•         Established OSP standards and documentation program for outside plant facilities (FTTx) associated with MCI’s national fiber optic network.

•         OSP Engineer Manager with responsibility to establish and supervise staff to support fiber optic route design for central United States utilizing public and private right of way, utilizing aerial, buried and underground installation of fiber optic outside plant facilities.

 

EDUCATION

•         Bachelor of Science, North Carolina State University

 

PROFESSIONAL QUALIFICATIONS

•         Customer Service Quality Management.

•         Transition Management.

•         Customer Focused Management.

•         Database Management.

•         Certified Environmental.

•         Health and Safety Professional.

•         Project Management Certification (PMI).

•         Personnel Management.

•         Team Building.

•         Corporate/Operations and Technical expertise.

•         City of Lucas, TX Planning and Zoning Commission 2000-2002.

•         City Council 2002-2006.

•         Mayor Pro Tem 2004-2006.

•         Executive Presentations for project status and sales.

•         Proficient in Microsoft applications - Windows, Word, Excel, Power Point, Outlook, Explorer, Access.

•         Project Manager, Visio (flowcharts] etc. Drop Box, Go to Meeting.

•         Cloud data storage and transfer.