Timothy J. Francis

Home:    805.226.8411

Mobile:  805.712.6113

Email:    home.wired.solutions@gmail.com

 

Skills Summary:

 

Computer software (Mac and PC)

Microsoft: Word, Powerpoint, Excel, Outlook

Other: Appleworks, Execustar, SAP

 

Professional Experience

 

 

 

11/2006 to 7/2014

Teacher/Technical Instructor, Telecom (ASAP Professionals)

Responsible for training ATT technicians all outside technical skills to include pole climbing, safety, underground vaults, underground closures and conduit, underground cable placement, aerial placing of telephone cable, GO-95 specifications, data telecommunications, special services, copper and fiber splicing including FTTN (Fiber to the Node) and FTTP (Fiber to the Prem), basic electronics, VOIP, Uverse (VDSL, Coax, all Telco Low Voltage systems, NEC Codes, Bonding and Grounding, customer contact skills, loop electronics, digital technologies, ADSL, VDSL, T-1, and HSDL technologies. Lead instructor for resistive fault locating using Dynatel DSP, Sidekick Plus and JDSU-HST-3000. Teach Uverse technicians how to use JDSU test equipment. Help write course material and deliver the courses to new and existing instructors, managers and technicians. I do presentations for large telecom conferences and to telecom managers. I am a contributing writer to OSP magazine. I am very comfortable with customers, large or small, and am a very good listener.

 

7/1979 to 10/2006 (ATT)

Service Executive/Project Manager(ATT)

27 years network operations

This position was responsible for the care and integrity of our largest business customers’ telecommunications networks. Excellent verbal and written communication skills were imperative in addition to excellent negotiating skills, and superior organizational skills. Each Service Executive is responsible for a number of accounts representing approximately 40 million in annual revenue. Each Service Executive overseas maintenance and service contracts, service upgrades, service outages and contract negotiations. This position also required project managing all multiple upgrades on data products including platforms, designs, changes, and equipment partnering with Cisco and Avaya. Worked with provisioning and the NOC on all service issues for these high profile accounts. Gave presentations to CIO’s and County administrators on Service Level agreements, sales proposals and contract updates. I was as also the Emergency coordinator for the NOC North for the Central Coast, Diablo Canyon Nuclear facility for ATT. I handled all fiber ring upgrades, HiCap upgrades and all major cable projects in 6 counties in Central California and on the coast. I was the alternate External Affairs manager for the Central Coast/Bakersfield area.

 

Area Manager (Temp) (ATT)

Prior to this position I was Area Manager for the Central Coast. Each Area Manager has the responsibility of approximately 250+ technicians, 7 work locations, 10+ line managers and 150,000 access lines ranging from residential to high profile business customers. Annual budget for each Area Manager is 38+ million. 

 

Manager (ATT)

Prior to this I managed 3 work locations including Oceanside, San Jose and Santa Cruz. This would include personnel, equipment, and daily the workload. Installation of T-1’s, T-3’s, ATM/Frame relays, copper and fiber outside plant, DSL’s, ISDN’s. cable damages and cable replacements. Was the DSL contact for the Central Coast. Worked closely with CWA (Communications workers of America).  Additionally I was the training manager for Oceanside and San Jose locations for new and existing cable maintenance splicers teaching rehab, cable replacement, cable design and resistive fault locating theories. Duties include safety observations, qualities, training, teaching advanced fault locating, cable management and load balancing.

 

Cable Splicing Technician (ATT)

Started as a copper cable technician in construction/maintenance, PBX,  (Horizon PBX system) Pots Installation and Repair, digital technologies, Data Platforms, and broadband technologies. Worked in all areas of the cable splicing title with att/sbc/PacBell including the placement and splicing of underground cables. Worked on two temporary management positions before being promoted permanently. The first was with Construction and Engineering Cable Reclamation and rehab (PMAC) redesigning outside copper facilities and upgrading OSP facilities for future growth in aerial and buried facilities. And the second was with technical support digital technologies (MUX, Digital/Electronic technologies) design and deployment. This included the Central Office equipment that supported the systems and the CEV’s (Controlled Environmental Vaults), DSX crossconnects, DS-3/t-3’s, office repeaters and trunking. I have worked on several Central Office cutovers as a construction splicer including cosmic frames.

 

Education

 

San Jose State University

Data Communications

Completed: Data Communications, Business letter writing, speaking in a public forum, Telecommunications.

Completed 6 credits

 

Palomar Community College

Radio/television production

Completed: Television studio operations, Television Studio Production Intro, Television/film editing, Screen writing, Production editing, making a documentary.

Completed 18 credits

 

Southwestern Southern Baptist Theological Seminary Extension Course

Christian Studies.

Completed: Systematic Theology, Old and New Testament Surveys, Church History, Eschatology, Christian Theology, Homiletics, Intro Hebrew, Pauline Letters, Romans, angelology, Prophecies of Daniel, Discipleship. Small group leadership, Counseling using God’s Word, Church Leadership.

Complete: 52 credits hours

 

 

Military:

15 years active and reserve US Army

US Army: Telecommunications Specialist. Stationed at Helemano Military Reservation, Oahu, Hawaii

Was an operator in a telecommunications center for the US Army. 372^nd ASA, 125^th Signal, 25^th Infantry.

Worked with comsec devices, mode 5 telecom system, fixed and field telecom systems and radio-teletype

systems. This includes working with switching systems, multiplexing and microwaves systems and satellite uplink systems. All systems used portable antennas for AM/FM/Microwave applications. Field equipment includes AN/MSC29 and AN/MSC58,  AN/GRC142 and AN/GRC122

I Have been Commo telecommunications team chief in the 139^th ord. bn., and the 501’st Signal Bn. Was team lead for radio teletype, com center, message center and all training for these MOS’s. I worked as one of the lead contacts for signal deployment evaluations for the 63^rd arcom reserves at Los Alamitos Army Reserve Center for 10 years, US Army Reserves.

Honorable Discharge from Active Duty: E-4

Honorable Discharge from Army Reserves: E-6