Katherine (Kathy) D. Chevlen

5202 Nashua Drive 

Austintown, Ohio 44515

Mobile: 330 550-5353

Email: kdchevlen@att.net

 

WORK HISTORY:

4/2000 – 4/2011

AT&T

Youngstown, Ohio 

Engineer Telecommunications Specialist

·          Responsible for design of all aspects of Outside Plant including pole line, fiber, aerial, buried. underground cable and conduit design.

·          Knowledge of telephone symbols, National Electric Safety Code and Bell System Practices pertaining to OSP design.

·          Prepare, document, prioritize and submit work orders for placement, removal and rearrangement to TELCO facilities to provide sufficient capacity to meet customer demand.

·          Understanding of outside plant technologies, loop engineering design criteria, permits required by state and local governments, rights of way and easements.

·          Full range of analytical, decision making, process improvement and communication skills.

·          Coordinated multiple projects with customers and other work groups.

·          Ability to work in fast paced and self directed environment.

·          Results oriented and dedicated to providing quality customer service in response to customer due dates and network efficiencies.

·          Work environment included office environment, field work, customer/construction sites.

·          Required meeting with customers, government agencies and developers.

·          Design facilities utilizing copper and fiber facilities for DS0, DS1, DS3, OC12, DSL, Uverse and FTTCS.

·          Provided training and coaching to peers.

 

4/1995 – 4/2000

SBC/Ameritech General Business Services

Brecksville, Ohio 

Maintenance Administrator

·          Involved in all aspects of customer service and resolving customer service problems.

·          Knowledge of business services, including Centrex and ISDN.

·          Participated in determining new objectives and score for SBS Customer Care Maintenance. Administrators in 1997.

·          Presented new objectives to all work groups.

·          Prepared and presented training module for advanced MLT testing.

·          Literate in PC skills.

·          Experience in customer contact, sales and service.

 

4/1995 – 1/1977

The Ohio Bell Telephone Company

Youngstown, Ohio

Service Representative

·          Planned, organized, developed, implemented and supervised all aspects of the Youngstown Consumer Business Office move to a new location.

·          Coordinated training and scheduling of representatives for ASCOT computer based system.

·          Responsible for overseeing timeline pertaining to move, involving construction, organization of work space, installation of furniture, PC’s and telephone systems and move of representatives.

·          Conducted and coordinated agenda for all meetings pertaining to move.

·          Negotiated approval of funds required for furniture, PC’s and public address system.

·          Experience dealing with customers over the telephone and face to face

·          Ability to work in self directed environment.

·          Displayed ability to communicate effectively with customers at all levels.

·          Exceeded sales objectives in the Business Office and Phone Store.

·          Displayed flexibility to switch from online to offline responsibilities.

EDUCATION:

·          Youngstown State University Youngstown, Ohio