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Edward J. West
4110 Nez Perce Rd
Coeur d’Alene, Idaho 83815
(208) 640-4970
Summary of
Qualifications
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Outstanding performance in account management and development
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Proven success in sales negotiations
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Expert in product knowledge and application
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Superior leadership and organization skills
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Dependable and reliable professional
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Proven success in writing curriculum and teaching technical
courses
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Certified classroom instructor for global DSL/Broadband
company
Personal Attributes and
Skill Sets
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Excellent public speaking and presentation background
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Devoted to “Team” and team building
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Motivated to exceed goals and expectations
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Active in community through church and volunteer programs
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Friendly and positive outlook on life
Experience
Dave Smith Motors – 210 N
Division - Kellogg, ID 83837
800-635-8000 ext 1488
September 2009 to present
Senior Sales Consultant / Account Manager – Prime responsibilities:
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Collect and manage customer information in the form of leads
from Internet, phone calls and walk-in customers
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Interview customers and determine the correct product for
their specific application
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Organize and manage vehicle orders from manufacturer and
onsite inventory
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Develop rapport and build trust with customers
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Maintain relationships with prior customers while developing
new customer base
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Oversee and manage files containing credit applications, bank
approvals and sensitive customer information
Accomplishments
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Certified as Top Honors Sales in seven new car franchises for
2009-2012
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Record for most Cadillac sales in dealership from 2010-2012
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Invited to and attended Cadillac Defining Moments Conference
2011 Las Vegas, NV
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Achieved top five percent in sales over last three years in
dealership
Qwest Communications,
Inc. – 904 Columbus – Rm101, Spokane, WA 99202
(509) 353-2212
February 1996 to August 2009
Telecommunications / Broadband / Internet
Specialist - Prime
responsibilities:
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Installation and maintenance of all voice level, broadband and
Internet technologies for business and residential applications; including
locating utilities
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SME ( Subject Matter Expert ) for Qwest broadband and Internet
technologies; certified classroom instructor for Broadband Installation
1160 Course, Broadband Repair 1162 Course and FTTN (Fiber To The Node)
course for field technicians
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Provide the best possible customer experience on a daily basis
by completing work orders for new and existing customers
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Develop, execute and maintain a safe, productive and
professional environment according to my daily work assignments
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Maintain and protect company records
Quality Systems
Construction - (Spokane, WA) main office
7766 W. Lemhi, Boise, ID 83709
(208) 322-4808
October 1991 – November 1995
Area Manager / Crew
Foreman - Prime
responsibilities:
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Responsible for screening, interviewing and scheduling
employees
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Direct liaison to Cox Cable and US West in Spokane, Eastern
WA, Montana and Idaho
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Responsible for overseeing crews in all aspects of placement
and removal of CATV and Telco plant to include; utility locating, aerial
and underground, open trench (direct buried and conduit), manhole, lineman
duties, pole placement / removal and framing
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Drawing up / red line infrastructure prints
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Develop, execute and maintain a safe, productive and
professional environment
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Maintain and protect company records
Pacific Bell – 19310 Pacific Gateway Drive, Torrance, CA 90502
(213) 515-2443
September 1988 – August 1991
Construction Lineman - Prime responsibilities:
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Aerial / underground placing and wrecking of Telco plant
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Troubleshoot and repair Telco plant
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A-cuts, make ready for CATV
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Pre-lash
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Digging work
Main Communications – 8328 Lincoln Blvd, Los Angeles, CA 90045
(213) 649-6246
February 1987 – September
1988
Installer / Maintenance - Prime responsibilities:
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Contract worker for GTE of California
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Installation and maintenance of all voice level technologies
for business and residential applications
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Provide the best possible customer experience on a daily basis
by completing work orders for new and existing customers
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Develop, execute and maintain a safe, productive and
professional environment according to my daily work assignments
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Maintain and protect company records
West Coast Exhibits – (self employed) Whittier, CA
October 1984 – February 1987
Owner / Operator - Prime responsibilities:
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Organize and promote exhibit shows in malls and amusement
parks throughout Southern California
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Maintain inventories of resources
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Interview, hire and schedule employees
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Keep and protect all company records
GTE of California – 16500 East Valley Blvd, La Puente, CA 91744
(818) 960-3407
September 1981 – October 1984
Field Technician - Prime responsibilities:
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Installation and maintenance of all voice level technologies
for business and residential applications
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Provide the best possible customer experience on a daily basis
by completing work orders for new and existing customers
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Develop, execute and maintain a safe, productive and
professional environment according to my daily work assignments
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Maintain and protect company records
U.S.A.F.
September 1977 – September
1981
Fire Protection
Specialist - Prime responsibilities:
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Provide fire protection to support the mission of each Air
Force Base assigned
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Suppression of fire related to aircraft, structures, JP -4 jet
fuel, electrical and chemical
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Air Force Good Conduct Medal
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Air Force Longevity Service Ribbon
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Honorable discharge
Special Skills and
Qualifications
In addition to the above
listed skills and responsibilities:
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Certified in all aspects of aerial platform work; climbing
stepped and no-stepped utility poles, using lineman’s climbers, working
aloft on platforms and ladders, the use of extension and A -frame ladders,
the use of bucket truck lifts
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Class A, class 1, class 2 drivers license
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CPR and First Aid trained and certified
Education
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Graduated high school from Rowland HS, Rowland Heights, CA
June 1977
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Some college courses in USAF related to management, fire
suppression and book keeping
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