Richard Griffin

314.422.6614

rgriffin1288@yahoo.com

 

Education

Lincoln University, Jefferson City, MO2007-2013

BSBA Computer Science Networking

 

Background Summary

Proven customer service experience along with strong analytical and problem-solving skills.  Computer skills include: installs and reimaging, troubleshooting and supporting networks (DHCP, DNS, transport protocols, routers, switches, LAN/WAN and wireless connectivity), tablets, smartphones, personal pc’s, printers, Active Directory, MS Outlook, thin clients, and computer management.

 

Work History

     Utilimap Corporation (Google Project)                                                           July-2013/Feb-2014

Data Analyst

·   Responsible for taking data retrieved from the field team and analyze the information and report to google where they can place there google internet fiber

·   Designed a 3D image of the utility pole collected by field team from the data collected to tell if the pole can withstand the pole load inside a program called O-Calc

·   Worked with close with QC team and Make ready team to complete projects in a team friendly environment

State of Missouri ITSD Office of Administration                                                Jan-2012/May-2013

Technical Support Intern

·   Supported end users while maintaining over 500 PC’s and laptops

·   Responsible for the PC replacement project

·   Connected printers and PC’s to the network wireless and hard line

·   Responsible for PC replacements (keyboard, mouse, monitors, memory, hard drives, video card, and power supply) along with switch board replacement

·   Provided help desk support via telephone communications with end-users.

·   Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and helped maintained equipment inventory lists.

·   Experienced on MS Office 2010 and 2013 along with Windows XP, Vista, 7, 8, Mac OS, and Linus

 

Missouri career center

WIA Urban League (Youth Program), St. LouisMay-2003/Aug-2010

·   Responsible for help unemployed works find jobs

·   Responsible for teaching the less fortunate how to use a PC

 

Selected Accomplishments and Personal Achievements

·   The president of the Lincoln University Student Government Association Campus Activity Board.

·   Managed a $175,000 budget, govern a board of 12 members and a subcommittee of 10 members

·   Organized planned and started Lincoln University $15,000 recreation room remodel

·   Help manage and lead my Campus activity board in to victory in a high stress team work competition at an APCA conference in Iowa

·   Reimaged and installed 40 computers in 6 business days.

·   YMCA best personality award

·   Managed and over seen Lincoln university Biggest homecoming budget ever and received how scores on over all turn out and activities