LESLIE W. JACKSON

10200 Hyde Park Drive; Apt #304

Spotsylvania, VA 22553

(home) 540-907-4976

(cell) 540-645-7618

(fax) 540-684-1437

(e-mail): ljackson_2000@yahoo.com

In-Active Secret Clearance… (can be reactivated)

 

EXPERIENCE SUMMARY

 

Project Management/Systems Integrator leading small-to-large IT infrastructure projects with Expertise in application, Windows 7 deployment -&- migration, proficiency in PMI/CMMI -&- CoBIT/ITIL and Agile methodology, and advanced skills in the Data Center AIX, UNIX, Windows, Linux, cCloud, AWS,Virtual, Oracle/SQL/DB2, Networking -&-Firewalls environment.

 

EDUCATION

 

·                        City University, MBA, Technology/Engineering Management

·                        Pacific Western University, BS, Computer Information Systems

 

PROFESSIONAL EXPERIENCE

 

Capital OneRichmond, VA

Project Manager, Infrastructure (contractor)July 2014 - present

 

·                       Planned, organized and manage Data Center/ DR migration for the Capital One acquired Spark Pay mobile payment application.              106 servers - (23 physical; 83 virtual).

·                       Conducted requirements gathering for the Spark Pay infrastructure build-out/security domain boundaries which include network, email (inbound/outbound), VPN, SOCKS/Proxy and Roles/Responsibility for 3^rd party vendor access controls.

·                       Integrated a 3^rd party mobile application test tool into the AWS environment.

·                       Built a cCloud prod environment on VM Linux platforms with frontend load-balancer.

·                       Supervise subordinates and contractors with daily line-of-business (Retail) customer client interaction.

·                       Perform tasks associated with developing and maintaining a workable project plan/schedule.

·                       Track project tasks and activities daily utilizing project management concepts in parallel with Agile (Kanban v1) methodology.

 

Computer Science CorporationArlington, VA

Project Manager-ITMarch 2013 - June 2014

Area Project Manager-IT Deployment (West/Midwest Region)September 2012 - March 2013

 

·                       Managed the enterprise wide deployment and upgrade to the Network eFax system.

·                       Managed the successful deployment of the Cisco Security Manager v4.4 system.

·                       Managed the successful application upgrade and deployment of the Cisco LAN Management System from 3.2 -to- 4.2.3.

·                       Managed the Windows 7 desktop migration/deployment for the Department of Homeland Security (DHS), Transportation Security Administration (TSA) airport hub and spoke sites and monitor IT infrastructure impact during migration.

·                       Supervise subordinates and contractors with daily customer/client site interaction.

·                       Created and maintains monthly and weekly project plans and daily deployment schedules, which resulted in a successful migration of 3500 units at 175 TSA sites.

·                       Track and manages incident related tickets in the Remedy system.

·                       Coordinate with vendors and contractors to deliver and conduct data migration of TSA user equipment.

 

Capital OneRichmond, VA

Project Manager, Infrastructure (contractor)January 2011 - September 2012

 

·                       Planned, organized, and registered new projects with Program Management Office (PMO).

·                       Performed activities associated with devising and maintaining a workable project plan to accomplish business needs the project has undertaken to address. Tracked project tasks and activities in Clarity.

·                       Arranged meetings, set agenda, and tracked action items. Documented business/system requirements in excel and developed a work breakdown structure using MS Project for resource estimates and task activities which resulted in obtaining necessary resource commitment from business stakeholders and infrastructure engineering teams.

·                       Reviewed business cases to ensure all stakeholder costs were incorporated.

·                       Coordinated with Project Engineers and other cross platform groups to design a technology solution and developed cost estimates which resulted in funding approved.

·                       Managed/led consolidation and build-out Dev/QA/Prod/DR platforms, firewall changes and storage allocation (i.e., capacity planning) under agile methodology in technology efforts for AIX, UNIX, Windows, VMware ESX, IBM-LPAR, Oracle/TeraData/SQL/DB2 and HP environments residing in the Capital One Data Center.

·                       Migrated server-hosted applications from Windows 2000 -to- Windows 2008. Back-fit Db drivers pointing from Windows 2008 OS to legacy Teradata, Db2, Oracle databases.

·                       Managed and led activities with multiple cross-functional platform teams and subject matter experts (SMEs).

·                       Effectively communicated schedule and project expectations to technical SMEs and cross-functional resources.

Advisors Asset Management Boerne, TX

Desktop Support Team Supervisor/Project ManagerApril 2010 - July2010

 

·                       Managed and directed the daily activities of the Desktop Support Team in the IT operations department.

·                       Coordinated technical support and deployment of company technology to include desktop computers, laptops, telephones, network peripherals and related software, including specifications, installation, testing computer systems/peripherals, and training users.

·                       Served as the Project Manager for Windows XP -to- Windows 7 migration to direct, manage, and execute all project/task activities, including initiating the planning and business case phase.

·                       Led analyst responding to trouble tickets, telephone calls, email, and requests for technical support.

·                       Reported team progress and success to senior management and recommended improvement and efficiencies throughout the process.

 

 

 

 

 

 

American Red Cross Washington, DC/Falls Church, VA

Manager, Infrastructure Quality Assurance EngineerJun-Oct 2009

Director, Infrastructure Quality Assurance Engineer 2007-2009

Manager, Infrastructure Quality Assurance Engineer2004-2007

Manager, Test Engineering2002-2004

Manager, Integration Testing2000-2002

·                       Managed/supervised a five person technical team in the Biomedical Information Technology-Quality Regulatory Management (BITQRM) department. Key responsibility was to ensure regulatory compliance with FDA CFRs on the ARC biomedical/IT infrastructure to ARC medical devices (NDDR, NBCS, eBDR (mobile), Surround, eProgesa) and regulated systems for the manufacturing of whole blood and blood bi-products.

·                        Prepared/executed project plans in MS Project, task statements for vendor support, negotiated level-of-effort and budget. Tracked project man-hours and schedule, cost expenditures, risks/action items to closure, MLA/SLA compliance and personnel resources while meeting all milestones on time and within budget.  Reported status to team and senior management and use SharePoint as the main collaboration tool.

·                       Managed cross-functional team for Data Center Relocation move from Jefferson Park (JP) in Falls Church, Virginia -to- Computer Science Corporation data center located in Chicago. Total servers moved: 746; Non-regulated - 588; Regulated: 141 + Virtual: 17.

·                       Managed cross-functional teams developing software requirements traceability matrix in Word & Excel. Developed and executed Installation Instructions, Integration Test Plan (ITP) and Integration Test Cases & Procedures using Test Director/Quality Center tool suite. Participated in Software Design Document (SDD), Unit/Integration Test Plan (U/ITP) and Unit/Integration Test Cases & Procedures (U/ITCP) development and reviews.  Generated test execution analysis - (test) - report and identified logged and tracked defects.

·                       Managed and served as the quality assurance technical lead on the Windows XP Pro/Office 2003 upgrade project for 5000+ platforms.  Executed all phases of project activities and tasks.  Reviewed and approved User Acceptance Test (UAT) prior to execution and product roll-out.

·                       Managed and served as the quality assurance technical lead responsible for seven people on the ARC IT infrastructure technology upgrade in a windows/UNIX environment with Oracle/SQL back-end, consisting of physical -to- virtual Windows 2000 server -to- 2003 operating system/application software migration and back-end Storage Accessed Network (SAN) migration from HP-8000/EMC 8730 to the EMC DMX-3 having enterprise wide applications impact.

 

TRAINING/CERTIFICATION

 

CoBIT/ITIL Training - April 2009

VMware Physical-2-Virtual Assistant Server Migration - Nov. 2006

 

OS/DB/SWAPPLICATIONS

 

Windows 7; Windows 2003/2008R2 Server; AIX; UNIX; Linux; VMware ESX; IBM-LPAR; Oracle; Word, Excel, Power Point, Outlook; Project & Project Server; Visio; SharePoint; Clarity; Remedy; Rational ClearQuest, ClearCase; Quality Center, Agile Kanban v1, cCloud, AWS.