OBJECTIVE:

EXPERIENCE:

8/2012 - Present

Network Engineer / Information Systems Administrator

• Experience utilizing both Cisco and Juniper routing and switching products, PaloAlto Firewall and Cisco Prime/NCS products• Support daily operations include trouble tickets, product lifecycles, new project design and deployments• Experience coordinating with vendors on quotes, installation and testing of products for project or one off needs • Project Network Lead Engineer on new regional Medical Park consisting of multiple organization clinics, urgent care center and tenant facilities, Valley Young Peoples Clinic and Urgent Care at 5th and Division which included network infrastructure design and install including circuit needs, physical and environmental needs for closets, router/switch configurations and wireless• Maintain centralized documentation on all project activities to include creation of Visio diagrams on network designs• Utilize centralized monitoring tools such as Spectrum, Zenoss and Solarwinds• Coordination with co-workers and cross information technology resources like Desktop, Security and Applications of best practices for technology initiatives and assistance with break-fix issue or projects• Provide weekly reports on the status of tickets and projects to supervisor and forward needs or concerns for leadership on issues needing their awareness or involvement• Perform 24/7 on-call support

2/2012 - 8/2012

Desktop Support Analyst

• Directly supported users, computers and printers located within primary medical care facilities and satellite locations that include troubleshooting for hardware, software and network issues• Installation of new hardware such as: PCs, monitors and printers as received and migration of data needed by the user to include training on proper use of hardware and applications• Hands on support aiding with troubleshooting Cisco Router and Switch issues for Data Communications Team located off-site• Perform cable tracing, troubleshooting and repair as needed• Maintain documentation within central assignment database for historical reference and training• Coordinate with staff on facilities infrastructure requirements, purchase initiation and vendor support• Make recommendations for end-of-life and upgrade options for customers with internal IRM staff • Coordinate need for PCs, printers, network drops/infrastructure, application and network security for new construction and facility changes based upon user work flow to ensure operational status for needed go-live date• Perform 24/7 on-call support

10/2000 - 2/2012

Desktop Support Analyst

• Directly supported users, computers and printers located within primary medical care facilities and satellite locations that include troubleshooting for hardware, software and network issues• Installation of new hardware such as: PCs, monitors and printers as received and migration of data needed by the user to include training on proper use of hardware and applications• Hands on support aiding with troubleshooting Cisco Router and Switch issues for Data Communications Team located off-site• Perform cable tracing, troubleshooting and repair as needed• Maintain documentation within central assignment database for historical reference and training• Coordinate with staff on facilities infrastructure requirements, purchase initiation and vendor support• Make recommendations for end-of-life and upgrade options for customers with internal IRM staff • Coordinate need for PCs, printers, network drops/infrastructure, application and network security for new construction and facility changes based upon user work flow to ensure operational status for needed go-live date• Assisted in development and executive approval of Document Output Management Policy to better utilize and redirect printing to most cost effective option with a $42k annual savings projected• Create and maintain local Information Services Wiki and Content Management System (CMS) sites providing a web based continuity document on a myriad of supported systems and applications• Perform 24/7 on-call support

7/2000 - 9/2000

Lead, NT Technician

• Team Lead for the Northwest Farm Credit Services Rollout 2000 that included both server and workstation refreshes for fifteen Credit Unions in four states across the Northwest• Provided on-site user support after the installation to ensure systems were operational• Coordinated system problems encountered during install with company Information Systems personnel• Submitted project status reports to supervisor and client IS personnel on a daily basis

4/1998 - 7/2000

NCOIC, Personnel and Systems Administration

• Monitored software license compliance for the organization• Monitored equipment usage to ensure it met with USN, USAF and DOD standards• Maintained electronic and hard copy inventory of all computer and telecommunication equipment• Coordinated with Air Intelligence Agency (AIA) parent squadron Information Systems Department when equipment pulled from service• Ensured computer usage documentation was on file for users as required by USAF and USN regulations• Maintained Communication Security (COMSEC) material and logs, loaded and destroyed as required• Local PROJECT coordinator and on-site technician as needed for classified mission critical system• Top Secret/Sensitive Compartmented Information clearance granted by the Defense Intelligence Agency

8/1994 - 4/1998

NCOIC, Joint Personnel and Manpower Systems

• Diplomatic assignment with the Ministry of Defense which is Saudi Arabian equivalent to The Pentagon• Member of Casualty Response Team following OPM/SANG bombing in Riyadh, Saudi Arabia• Hand selected by Chief, United States Military Training Mission (USMTM) to design management tools for ranking personnel billets by need to reduce accompanied billet presence following bombing in whichdata collected was utilized to brief the Chairman, Joint Chiefs of Staff on unit personnel requirements• Coordinated with HQ Air Force Personnel Center in developing and testing a remote location connection for PC-III where actual on-site implementation saved the Air Force $16K a year at HQ USMTM site alone• Piloted program allowing for set-up and implementation of PC-III at remote sites across the globe virtually eliminating need for documents to be mailed and updated by parent units at other locations• Managed local Windows network with NT 4.0 Server and Windows NT 4.0 Workstations with 50 users• Reviewed individual requests for system access ... Unclassified Terminal Area Security Officer (TASO)• Established and maintained user accounts to include setting security access to file level within shares• Aided in the design, development and management of unit specific database from Dbase4 to Access allowing for multi-service personnel records management from a single source• Maintained the Kingdom's Aid-in-Kind travel program for all military and Travel Authorized (TA) personnel valued at $5.4 million annually• Award Recognition: Best in the United States Air Force – Unit Level Personnel AdministrationAirman Leadership School – Distinguished Graduate

9/1992 - 8/1994

Readiness/Outbound Specialist

• Worldwide Mobility (PERSCO) Team, Manpower and Personnel Base-Level (MANPER-B) system specialist and trainer ensuring personnel mini records were updated and delivered to the needed parties globally• Created and published mobility, exercise and contingency deployment orders• Deployed on real-world contingency operations into potentially hazardous work environments as a PERSCO Team member to include OPERATION RESTORE HOPE in Kenya and Somalia• Collected Status of Resources and Training System (SORTS) information weekly and provided the individual units report statistics to Base Operations to compile base level reports

5/1991 - 9/1992

Personnel Readiness Specialist

• Trained PERSCO personnel on the use and operation of the MANPER-B computer system• Served as a PERSCO Team member, living under field conditions, after the destruction of Homestead AFB by Hurricane Andrew until HQ Air Force Personnel Center organized and deployed relief teams• Managed collection of base wide real-world and exercise deployment tasking and ensured required personnel were qualified and in-place by the tasking required date• Served on the base Phase I Mobility Processing Line as a Personnel Readiness Unit representative• Managed the base Phase I and II Mobility Augmentee program which included program reports to the individual Squadron’s, base war planning office (XP) and Wing Commander (CC)• Created and published mobility, exercise and contingency deployment orders for personnel

EDUCATION:

1/2012 - 9/2015

Bachelor's Degree

Delta Mu Delta International Honor Society in Business

8/1994 - 10/1999

Some College Coursework Completed

Work towards major in Business Administration/Business Management

6/1990 - 6/1996

Associate Degree

A.A.S., Personnel Administration

9/1987 - 3/1991

Associate Degree

A.A.S, Management

9/1987 - 3/1991

Associate Degree

A.A.S, General Business

Some College Coursework Completed

CERTIFICATION:

5/2014

Valid through May 27, 2017

5/2011

Valid though May 27, 2017

5/2008

Valid through May 27, 2017

10/2004

11/2001

3/2001