GILBERT H. VALLE III

Network Administrator

10146 Ventura St.

Commerce City, CO 80022

720-231-9570 (cell)

gilbert.valle1986@gmail.com

 

QUALIFICATIONS

·   Network Administrator with 9 years of strong professional experience in the design, implementation, and ongoing administration of local and wide area networks

·   Previous experience as a Network Administrator in forward-deployed military operations

·   Strong experience supervising teams and achieving desired team performance goals

·   Robust knowledge of all aspects of the systems administration lifecycles, including troubleshooting, root-cause analysis, solutions development, and solution final rollout

·   Proficient use of several routing protocols (OSPF, RIPv1 & RIPv2, EIGRP, BGP)

·   Knowledgeable in ATM, Frame Relay, DS3, OCN, technologies

·   Expert at antenna propagation, 50ft to 150ft

 

CERTIFICATIONS, CREDENTIALS & EDUCATION             

 

·   Antenna propagation and network administration training	United States Marine Corps	2007-2011
·   Secret Security Clearance	United States Marine Corps	EXP 2018
·   CompTIA Network + Certification	Leader Quest	2013
·   A+ Computer Technician Certification	Front Range Community College	2014
·   Bachelor of Science in Computer Information Systems	Metropolitan State University	Expected completion: Spring 2019

 

PROFESSIONAL EXPERIENCE

 

Customer Operations Supervisor

Global CapacityMay 2015 - Sept 2016

·   Managed the Tier 3 Network Technician team

o   Conducted interviews and filled 5 openings for the team with qualified candidates

o   Held a weekly review of team performance with Sr. Operations Manager

o   Created a team productivity scorecard, by implementing metrics for technicians

o   Ensured proper team workload distribution via ticketing system and team scorecard

o   Managed customer/partner escalations via phone or email, directly or by delegation

·   Managed the Tier 2 offshore team in Bangalore, India

o   Led daily sync up calls, discussing: ticket metrics, team production, and customer service

·   Monitored chatroom support for: Tier 1 teams in Jamaica, and Tier 2 teams in India

·   Managed the migration of customers’ service from the Overture 6500’s to the Adtran TA5000’s

·   Maintained desired wireless backup kit distribution and condition

 

Tier 2 Network Technician (Contractor)

Robert Half TechnologyDec 2014 - May 2015

·   Operated as a subject matter expert for the entire Tier 2 Access Team, providing troubleshooting support and monitoring call queues of Tier 2 technicians

·   Consistently led Tier 2 Access Team performance by maintaining strong production metrics

o   Identified and resolved “last mile” issues and outages on customer premises by troubleshooting with direct customers, ISP partners, Local Exchange Carriers, and Field Technicians

o   Completed troubleshooting through root-cause analysis and various loop testing equipment/applications, via phone or screen sharing applications

o   Troubleshot and/or configured customers’ routers and other devices; network devices; and other network technologies

·   Recognized and reported any major network outage to the NOC

·   Member of team that implemented a new Tier 1 call center in Kingston, Jamaica:

o   Trained Tier 1 agents in basic troubleshooting

o   Conducted meetings with Jamaican management team, to ensure strong agent productivity and customer service

 

Field Technician

Lewan Technology                  June 2014 - Nov 2014

·   Restored network service and security in Chipotle stores across the US by replacing existing 5500 ASA Firewalls with 2911 Cisco ISR routers

·   Properly completed all aspects installations, including: mounting and cabling routers, applying new IP addresses to store terminals/PCs, checking equipment encryption and certification, photographing completed jobs

 

Network Operator/Manager (Satellite, Wireless, Point to Point)

United States Marine Corps, with Commands in the US, Iraq, and AfghanistanJanuary 2007 - January 2011

·   Ensured security of sensitive military data by properly administrating and distributing cryptographic equipment and codes throughout the network

·   Provided consistent network services to a total of 35 nodes across the network (while forward deployed in Iraq and Afghanistan, in some cases), by effectively operating and maintaining:

o   10 Receiver/transmitter devices

o   Multiple uplink centers, including: satellite, mobile, wired and wireless point-to-point, and wireless point-to-multipoint

·   Migrated all network and communication devices used in the headquarters in Fallujah, Iraq, and redeployed equipment to Ramadi, Iraq with minimal outages

·   Monitored and maintained all network communication equipment, totaling in excess of $20M

·   Trained and supervised a team of 10 people in the operation and maintenance of all network communication equipment

·   Quickly resolved network service interruptions caused by node failures through:

o   Monitoring nodes using Solarwinds program

o   Implementation of router commands and loopback tools that allowed for accurate root-cause analysis

o   Maintaining a well-organize trouble ticket log

 

 

TECHNICAL EXPERTISE

 

·   Operating Systems: Windows 7/XP, macOS, Linux

·   Administrative Software: Microsoft Office Suite, Command Prompt (CMD), Cisco IOS command-line interface (CLI), Spanning Tree Protocol (STP), Secure Socket Shell (SSH), PuTTY, OpenNMS, join.me, various ticketing applications, various network monitoring applications

 

HARDWARE PROFICIENCIES

 

·   Antennas: Various

·   Cables/Wires: Cat 5 cable, coaxial cable, Ethernet cable, crimping wires

·   Measurement Equipment: Multimeters, Spectrum analyzer operations

·   Miscellaneous: Transmitters and receivers, UPS systems, USB

·   Multiplexers: Adtran TA5000, Cisco BPX 8000 series, Nokia D50 DSLAM

·   Plain old telephone service (POTS): Telephones, network monitoring devices/applications

·   Platforms/nodes: Adtran TA5000, Nokia D50, Overture 6500, Samsung AceMAP

·   Routers and Firewalls: Adtran (838/814/3430), Cisco (ASA 5500 series, ASR 9000 series, 2911 ISR), Comtrend, Overture 65 NID,  Samsung Ubigate iBG 1000, Zyxel

·   Switches: Cisco 5000 series layer 3