Tykeytra Carr

Phone: 706.394.1637

Email: think1st05@gmail.com

 

Objective

 

To obtain a position in the IT field as Network Administration/Network Security Operator within an organization that will benefit my leadership and technical skills.

 

Key Skills:

 

●     5+ Years IT Experience in implementing, configuring/reconfiguring Cisco Routers, Switches, ASA and PIX Firewalls, HP switches, Ruckus WAPs, Wireless Controllers, Dell Servers

●     Management/Leadership Experience

●     Strong team builder and ability to work under pressure

●     Strong Customer Service skills

 

Certifications/Licenses:

 

●     CompTIA Network+ Certification

●     Fiber Optics Installer Certification

●     Secret Security Clearance

 

 

Work History

 

Geeks-On-Site

December 2013 – Present

PC Specialist, Charlotte, NC

 

·         Install, diagnose, troubleshoot, repair and upgrade PC hardware and software

·         Support and maintain residential and small business desktops, laptops, printers, scanners, and fax machines

·         Accurately document hardware/software problem areas and steps taken to resolve problem areas

·         Provide preventive maintenance training and assistance for end users if/when needed

·         Provide on-call, remote support to various clients

·         Domestic travel

 

 

Guest-Tek Technology Solutions

April 2012 – May 2013

Network Specialist, Alpharetta, GA

 

●     Install, configure and maintain highly intricate networking components to include Fiber optics, Wireless Controller, WAPs, T1, HP and Cisco switches and routers

·         Install, configure, and troubleshoot 50+ Microsoft Exchange Servers

·         Upgrade Exchange Servers from 2007 to 2010 software/configuration

●     Handle over $100K+ worth of network systems equipment

●     Conducts installation, upgrade, and overall maintenance of network systems hardware and software

●     Diagnose and troubleshoot problems with software, hardware, various communication devices, servers and network connections

·         Troubleshoot problems with Cisco Wireless Access Points, Cisco devices, and wireless Controllers

●     Frequent travel throughout the US and occasional international travel; remote Network Specialist

●     Install, configure, and reconfigure network systems and devices for major hospitality companies such as Marriott, Hilton, and Renaissance

●     Maintain constant communication with Project Mangers, General Managers, Vendors, and

Technicians on site

●     Manages and maintains updated documentation and system logs

·         Experience with Windows and Unix Servers; Shell and Python scripting 

·         Utilized AC and DC power in relation to support equipment load and power management

 

 

Ace Cash Express/Corporate

March 2011 – March 2012

LAN/WAN Migration Engineer, Irving, Tx

 

●     Support and implementation of LAN/WAN Projects

●     Deployment migration planning for 1500+ sites

●     Configuration and reconfiguration of Cisco 831, 871, 881 Routers and PIX 501 Firewalls

·         Troubleshoot problems with Cisco Routers, PIX Firewalls, Cisco CP-7962G, SP-508G

●     Responsible for scheduling projects, vendors, and delivery /installation of equipment

●     Simultaneously managed multiple projects to meet all customer requirements related to infrastructure  and Voice/Data needs

●     Provided second level troubleshooting for remote sites while in a strenuous data center environment

●     Performed configuration and implementation for LAN, WAN, and VoIP equipment

 

 

Apex Technology Systems

June 2010 - February 2011

Helpdesk Support Analyst, Fort Worth, Tx

 

●     High volume and technical data center environment providing end user phone and email support in troubleshooting software and hardware problems, network connectivity issues, active directory, Blackberry support

●     Modified 100+ end user Active Directory accounts using 2003/2008 AD

●     Utilized Remedy software and ticketing system

●     Provided training for end user network/communication equipment

●     Respond to Remedy tickets to resolve multiple hardware, software, and mobile issues

·         1st line technical support of various network and stationary devices such as PCs, network printers, laptops

 

 

 

US Army Reserves

January 2008 – May 2013

Information Technology Specialist, Dallas, Tx

 

●     Install, configure, and reconfigure various series of Cisco Switches, Routers, Servers, and Network Operating Systems

●     Install Digital Encryption Devices and Electronic Mail Client Software

·         Experience with IEEE 802.11 standards

●     Conducts data system studies and prepares documentation and specifications for proposals

●     Experience with Secured Networks (DMZ), CISCO Routing Protocols BGP and OSPF, and Cisco ASR 9000 Series

·         Diagnose and troubleshoot issues with Cisco Routers, Switches, Servers, and other various network devices

·         Implement and configure Cisco VoIP hardware and software, such models as Cisco SPA525G2, SPA303G, and SPA525G2

●     Maintain welfare and safety of Troops, enforce duties and safety, Physical Training, conducted classes and class projects

●     Proven problem solving and analytical skills in various types of technical environments in and out of country

●     Configured, monitored, and installed Cisco ASA 5500 Series Firewalls and Microsoft    Exchange Server 2003/2008

●     Modified user accounts on Exchange Server 2003/2008, DNs Server 2003/2008, Active Directory 2003/2008 for 300+ users

●     Deployed multiple Network systems and set up Networks from scratch to include installation of facility

●     Disaster Recovery with multiple global Networks

 

 

 

Education

 

CompTIA Continuing Education Program, Arlington, Tx

Present

CompTIA Network+ Certified

 

 

Fort Gordon Army Signal Corp, Augusta, Ga

January 2009 – July 2009

Signal/Communications School

 

Fort Hood Army Base, Killeen, Tx

July 2009 – September 2009

Non-Commissioned Officers Academy/ Leadership Academy