David Fergins

Colorado Springs, Colorado

Home Phone: 719-314-9281 | E-mail: dfergin@wgu.edu

 

FORMAL EDUCATION:

 

Masters of Science in Information Technology Management, 2016

Western Governors University, Salt Lake City, Utah 84107

Masters of Business Administration, 2009

Touro University International, Cypress, CA 90630

 

SUMMARY OF PROFESSIONAL SKILLS:

 

·    Advanced information technology acumen – intermediate knowledge of networking, troubleshooting, configuration, installation of hardware/software, and problem resolution in Windows & Linux OSx environments; knowledge and experience with various client support roles and ticket escalation systems; strong leadership skills; knowledge of VOIP and PBX telephony protocols & practices; advance network design and implementation skills LAN/MAN/WAN, Wireless, TCP/IP protocol stack, DNS, SNMP, SSH, TFTP, EIGRP, OSPF, BGP, MPLS, IPV4 & IPV6, QOS/COS, Cisco, Juniper, Taclane; internetwork appliances – switch/router configuration; software – Microsoft Office Suite, Wire Shark, NMap, SolarWinds, SharePoint, ERP, WMS, CRM, MS Visio, Adobe XI Pro, SecureCRT, Putty, Tera Term, SAP, VMware, Citrix; firewall configuration & maintenance – CheckPoint, Cisco ASA, Paloalto Networks, Aventail

·    Works efficiently and decisively under pressure; strong research skills; team player

·    Knowledge of Risk Management Framework (RMF) for DoD Information Technology (IT) processes

·    Excellent written, verbal, and interpersonal communication skills; strong ability to grasp difficult concepts/subjects expediently

 

SPECIALIZED TRAINING /LICENSES/CERTIFICATES:

 

Ø        DoD Secret Clearance

Ø        Completed A+ Course    (Certificate Equivalent)

Ø        Security + Certified  COMP001020307657

Ø        VMware Certified Associate - Data Center Virtualization (VCA-DCV) VMW-01239123M-00393175

Ø        Cisco Certified Network Associate (CCNA – Route & Switch) CSCO1215916

Ø        Cisco Certified Network Professional (CCNP) certification, and AWS Solutions Architect *pending*

 

 

 

 

 

PROFESSIONAL EXPERIENCE:

 

Senior Network Engineer                                                              07/2015 – Present

Maximus, Inc.

1515 Wynkoop Street Suite 400 Denver, Colorado 80202

Aldwyn Gardner

 

·    Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, HTTP, VPN, Email Routing, SPAM, etc.)

·    Design, setup and configure complex wireless networking that supports open or secured access and the ability to support voice and video applications

·    Maintain a thorough understanding of Local Area Networking

·    Assist in the design of multi-server environments including IP address schemes, DNS, WINS, Ether Channel (Bonding), etc.

·    Maintain multi-site network operations and software applications, operating systems, and regular maintenance with both private and public facilities

·    Manage assigned projects and program components to deliver services in accordance with established objectives

·    Respond to inquiries from staff, administrators, service providers, site personnel, outside vendors, etc. to provide technical assistance and support

·    Supervise the administration of systems and servers related networks to ensure availability of services to authorized users

·    Troubleshoot malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services

·    Configure and install Cisco ASA, CheckPoint and Palo Alto Firewalls, VPN Concentrators and Security Appliances for access to vital business applications

·    Design, set up and configure complex switching environments

·    Configure and install client and server network software for upgrading and maintaining network and telecommunication systems

·    Create documentation computing environments built and supported  

·    Support MPLS circuit turn-up/maintenance/decommissioning – participate in vendor-related conferences to solidify support details; port sizes, device script loading, handoff details, etc.

·    Facilitate multifactor authentication environments and provide corresponding support

·    Utilize both external and internal routing protocols and administrator authentication mechanisms (RIP, EIGRP, OSPF, BGP, MPLS, AAA Authentication, TACACS+), layer 2 and 3 protocols to draft enterprise architecture and network LAN/WAN designs 

 

Network Engineer                                                              04/2014 – 07/2015

Swisslog Translogic

10825 East 47^th AVE. Denver, Colorado 80239

Hilton Campbell

 

·    Derived system-level requirements from architectural guidelines and project objectives

·    Responsible for analyzing, designing, installing, configuring, maintaining, and repairing network infrastructure and application components

·    Performed a wide variety of duties to ensure compatibility between the client, the client's IT system, and Swisslog's Automated Material Transport Systems (AMTS)

·    Served as a member of our specialized technical support team to provide input, direction, and training to all levels of Field Service/Commissioning Team Technicians

·    Provided direction, information and recommendations regarding network configurations and installations

·    Responsible for supporting installations and commissioning of IT hardware, software, provides Tier III assistance for technical support

·    Provided 24-hour technical support technical phone support for Swisslog's Field Service/Commissioning Team engineers and customers

·    Maintained a thorough understanding of the basics behind the internet and its workings (DNS, security, TCP/IP, various routing and switching protocols, HTTP, VPN, etc.)

·    Provided support to field service/commissioning team technicians on numerous products, IT, and software related issues; including troubleshooting, resolving issues, and developing corrective and preventive actions

·    Responsible for maintaining all interfaces between Swisslog AMTS products and customers’ LAN/WAN and information systems

·    Worked side-by-side with software development engineers, Field Service/Commissioning Team Technicians, and clients to respond to general and complex IT-related questions

·    Provided support with installation and configuration of Windows operating systems including client and server-based systems

·    Provided support with installation and configuration of SQL Server 2003/2008/2012/2014 platforms; served as a database administrator for onsite SSRS deployment

·    Consulted for application and database integration into virtualized computing environments using VMware product suites (i.e. vSphere, vRealize, NSX, VDS, etc. and VM replication arrangements)

·    Assisted with and leads the troubleshooting customer network and IT infrastructure including VPNs, switches, routers, firewalls, virtualization technologies

·    Read schematics and wiring diagrams to extract necessary technical information

·    Evaluated cost analyses and vendor comparisons for large scale projects to ensure cost-effective and efficient operations, and measures feasibility of various approaches

·    Analyzed network traffic for performance issues and provides recommendations for resolution

·    Designed and deployed the following technologies: Cisco routers/switches/firewalls, internal and external routing protocols (RIP, EIGRP, OSPF, BGP, AAA Authentication, TACACS+), layer 2 and 3 protocols

·    Provided specifications for new network hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements

·    Developed detailed designs with supporting implementation, test and transition plans

·    Interfaced with customer IT/Network support staff to ensure proper escalation during outages or periods of degraded system performance

 

Enterprise Network Design Engineer                                                            05/2012 – 04/2014

Northrop Grumman

720 Irwin Schriever AFB, Colorado 80912

John Thompson, (719) 721-8574; Lee Blount, (719) 721-0747

 

·    Derived system-level requirements from architectural guidelines and project objectives

·    Developed detailed designs with supporting implementation, test and transition plans

·    Assisted in generating conceptual, logical and physical network architectures, documents, testing analyses, test plans and risk assessments to ensure sound architecture which meet client needs

·    Assisted teams that analyze, design, troubleshoot and implement network architecture in order to best meet client requirements; leverages resources from different teams to ensure that customer needs were met

·    Assisted in troubleshooting the most complex data or voice network and hardware problems; researches and analyzes significant, complex network problems that require evaluation of intangibles, such as downstream effects on client satisfaction; assesses and evaluates current and future systems

·    Assisted in determining methods and procedures to be implemented and used on moderately complex new technologies to enhance performance

·    Researched technological advancements to ensure that voice and data networking solutions were continuously improved, supported and aligned with industry and company standards

·    Evaluated cost analyses and vendor comparisons for large scale projects to ensure cost-effective and efficient operations, and measures feasibility of various approaches

·    Recommended moderately complex investment decisions to management and customers based on results of independent assessment of current and future data or voice network performance, stability, and network management issues

·    Designed and deploys the following technologies: Cisco routers/switches/firewalls, internal and external routing protocols (OSPF, BGP, AAA Authentication, TACACS+), layer 2 protocols, multicast, local and long-haul data transmission mediums (RS-530, T1, T3, OC-x, etc.), SONET, Type I encryption devices and network timing systems

·    Provided detailed information in designing and planning voice and network communications and infrastructure systems to include all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, firewalls, hubs, bridges, gateways and storage systems

·    Provided specifications for new network hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements

·    Assisted in the purchase, testing, installation, and support of network communications equipment including LAN/MAN/WAN systems

·    Provided assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or system administration functions

·    Analyzed network traffic for performance issues and provides recommendations for resolution

·    Monitored and responded to hardware, software, and network problems

·    Interfaced with contractor support service groups to ensure proper escalation during outages or periods of degraded system performance

·    Conducted pre and post testing of network design utilizing developed and/or prescribed test plans

·    Administered all property-related activities for the Combined JRDC Complex

·    Coordinated property control activities to ensure continual accountability of Government, associate contractor, or company property in accordance with applicable Government regulations or corporate policy

·    Maintained property accountability records and determines condition and arranges disposal of surplus or obsolete material or equipment. Contacted potential users and negotiated transfers. Conducted contract location property audits; provided guidance on Government regulations pertaining to property accountability; developed, recommended, and implemented property administration policy; and prepared periodic and special purpose reports relative to such matters as taxes, rentals, and leasing, insurance, facility usage, etc.

·    Performed liaison duties between contractor location and the Defense Contract Management Agency (DCMA) during yearly Property Control System Analysis (PCSA). Uses the IEMS to manage and maintain property and resources

·    Ensured procurement management meets applicable plans and directive to support mission needs Provided supply support/oversight to meet applicable regulations

·    Oversaw inventory management to meet contract requirements and maintain inventory records

·    Maintained a system to update and report inventory changes to meet contract requirements

 

Business Analyst/Information Assurance Officer                                                                  05/2011 – 05/2012

50^th LRF/LGRMS

780 Enoch Rd. Schriever AFB, Colorado 80912

Terrance Galloway, (719) 567-7212

 

·    Wrote detailed functional specifications including process and design for user interfaces, and database modifications.

·    Oversaw Microsoft SharePoint intranet virtual space development; workflows, interactive application sharing, reporting

·    Instituted awareness of security compliance and audits and ensured sound security principles were implemented to ensure authenticity and integrity of transmitted information.

·    Reviewed progress and evaluated results of product development projects.

·    Supported GOTS (including MICAS, Standard Desktop Configuration 3) and COTS (i.e. IntelliTrack Package Track 8.0, Windows 7 Enterprise XP Mode) applications.

·    Performed Information Assurance Officer duties employing a 6‐Step Risk Management Framework IAW DIACAP processes that adheres to Air Force/DOD compulsory mandates

·    Collaborated with external and internal customers and vendors to identify and prioritize business requirements; worked directly with AFNETOPS (Enterprise Service Desk), LAN/Port Security, Client Support Technicians, and Base Equipment Custodian Office (BECO) as the communications focal point to facilitate [comprise, analyze, resolve] incident requests and associated engineering change work orders.

·    Oversaw systems integration; imaging and image build activities.

·    Comprised technical writing ‐ to include instructional training manuals, audio/visual aids, and corporate level correspondence and budget plans for the development of managers and staff.

·    Performed analysis of operational functions (e.g., network connectivity), physical assets (e.g., workstations, servers, etc.), staffing, and service delivery.

·    Oversaw collaborative development and adoption of IT standards and practices.

·    Developed performance metrics to evaluate effectiveness of process implementation, ensure adherence to applicable regulations, and identified potential gaps in policies and procedures.

·    Conducted regular risk assessment and quality assurance reviews.

·    Established effective relationships with vendors in support of service level agreements.

·    Managed fiscal budget of $1mil and successfully forecasted annual requirements.  

 

Client Support Administrator/Business Systems Analyst                                                      01/2008 – 05/2011

Santa Barbara Applied Research, Inc.

780 Enoch Rd. Schriever AFB, Colorado 80912

Terrance Galloway, (719) 567-7212

 

·    Systems integration; imaging and image building

·    Assisted with warranty reconciliation with leading manufacturers

·    Employed enterprise resource planning applications, and MS SQL Server database creation/queries

·    Performed Standard Desktop Configuration Support and Client Support Administrator activities – printer installations/troubleshooting; assisted with software loads, remedy tickets, personnel e-mail configuration, SharePoint design and organization intranet web development

·    Employed complex research activities surrounding enterprise software/hardware procurement

·    Performed strategy reformulation and accompanying technical writing - to include instructional training manuals, audio/visual aids, and corporate level brochures/articles/correspondence

 

 

Logistics Coordinator                                                                                                           11/2004 – 12/2007

Phoenix Management, Inc. 950 Otis St. Peterson AFB, Colorado 80914

Jack Mullen, (719) 391-9148; Bill Vinson (719) 637-1214

 

·    Planned usage and maintenance schedules for $2 million vehicle fleet using ERP software

·    Reviewed, interpreted, validated records, directives, and relevant documentation

·    Served Department of Defense, Defense contractors, and military clients; employing effective resource allocation tactics, feedback channels, and various process improvement methodologies

 

Supervisor, Logistics Operations & Government Licensing       8/2000 – 8/2004

United States Air Force, Grand Forks AFB, North Dakota 58204

Charles Massie, (701) 747-3971

 

·          Managed SQL-based installation licensing program; assured compliance of Air Force regulations regarding proper licensing for base agencies and workstation terminals

·          Maintained and updated training initiatives for authorized government-owned vehicles and equipment

 

Correctional Officer  4/1999 – 4/2000

Federal Bureau of Prisons, 3600 Guard Road, Lompoc, California 93436

Allan Skinner, (805) 736-4154

 

·    Monitored, supervised, and screened visitor traffic; monitored incarcerated tracking system

 

Logistics Coordinator                                            02/1995 – 03/1999         

United States Air Force, Edwards AFB, Lancaster, California 93524

Shane Munn, (661) 277-2620

 

·    Planned and scheduled operational activities to meet related support requirements; maintain records and logs and database backups for main asset tracking system

·    Reviewed and report statistical data extracted from Enterprise Resource Planning software and inventory and tracking databases