Jorge H. Valverde

15383 Elizabeth Burbage Loop

Woodbridge, VA 22191

Tel: (703) 986-3445

Cell: (703) 732-6903

Email: nousitsolutions@gmail.com

Obtain a position in a corporate environment where I can maximize my management, systems, project management, and training and development skills.

Cogent Communications, Washington, DC USA NOC Engineer

05/2014 – Present

·               Responsible for monitoring the Cogent North American and European network.

·               Troubleshoot and resolve outages that range from DS3, Gige and 10G Backbone Links, Router down outages.

·               Troubleshoot and resolve power outages with Eltek Valere battery backup systems.

·               Complete Network upgrades, installing new Cisco ASR9001.

·               Installing and activating cisco codes for cisco 7600, ASR9001, me3400, 3550s.

·               Installing and activating Cisco Optic License for Cisco ASR9001.

·               Responsible for monitoring and troubleshooting Layer 1 outages on Cogents Longhaul and Metro Ring optical network.

·               Knowledge with physical ring topology using OADM, DWDM MUX and Cisco 454 Transport equipment.

·               Knowledge building new wavelengths over Cogent 454 Transport equipment and configuring cisco tunable optics with corresponding waves.

·               Tier 2 support for Customer Support customer escalations.

 

 

Array Information Technology/IndraSoft, Washington, DC USA Sr. Network Engineer III

09/2010 – 05/2014

·             Contractor for Department of State development network infrastructure. Responsible for all aspects of networking functions and duties.

·             Primary duty is the switching and routing functionality but have branched out to assisting with server configuration and troubleshooting.

·             Upgrade and maintain Cisco network infrastructure by performing IOS upgrades and patches

·             Responsible for designing network infrastructure with Cisco ASA 5400 appliance for enhanced security with IDS/IPS support. Redesign consisted of logical and physical architecture plan for implementing of new equipment.

·             Responsible for maintaining Layer 2 VTP domain architecture and modifying end user port VLAN assignment.

·             Designed, tested, and implemented cisco port based authentication utilizing 802.1x standards and integrating with existing Active Directory infrastructure to provide enhanced security at a switch port level.

·             Day to day duties consists of updating existing documentation and researching and enhancing the network fault tolerance.

·             Implemented dynamic routing (EIGRP) for internal network from existing static configuration.

·             Implement load balancing HSRP configuration and Routing Policies to help utilize both Internet links and still maintain failover capabilities.

·             Researched and implemented network monitoring tools using GNU/Linux based OS. Applications consist of (OpenNMS, Rancid, Cacti, and NTOP).

·             Implementation of route policies to allow load balancing over two internet connections.

·             Designed and implementation of Cisco ISE with Cisco Wifi Controller.

 

Cogent Communications, Washington, DC USA Customer Support Manager of North America

01/2007 - 09/2010

·             Responsible for all technical and non-technical escalations for Cogent Clients. Consists of assisting support engineers or lead engineers in advanced troubleshooting areas to help mitigate the customers frustration level.

·             Duties consist of reviewing daily and weekly reports to meet goals and criteria set by upper management. Criteria consisted of MTTR outage and service affecting issues like packet loss or latency. MTTR also for responsiveness to customer requests like IP allocations, or questions regarding their service.

·             Responsible for training all Customer Support Technicians with processes and technical troubleshooting methodologies. Training on tools an applications the support engineers to help them do their duties better and more efficiently. Technical training on a weekly basis to keep the engineer up to speed with ongoing technology changes and increasing their effectiveness to resolve the customer issues.

·             Responsible for updating and maintaining technical documentation. Maintain Visio diagram for all non-standard customer networks.

·             Constantly review and redesign process and training documentation that conflicts with new services that are added to the Cogent network.

·             Review Technicians troubleshooting steps and techniques to enhance a better flow of the technical process.

 

Cogent Communications, Washington, DC USA Sr. Customer Support Engineer (Team Lead)

01/2004 - 01/2007

·             Interface with Cisco 2500, 3550, Cisco 4900, Cisco 6500, Cisco 7900, and Cisco ASR 9000 routers by configuring interfaces, updating Prefix Lists, configuring and troubleshooting BGP, troubleshooting routing issues and configuring VLAN and connectivity issues for VLAN, and confirming circuit status for testing purposes.

·             Perform diagnostics such as ping tests, loopback testing and other techniques to determine the cause of network/customer outages for DS1, DS3, Fiber Gige and 10 Gige circuits.

·             Troubleshoot DS1, Fast Ethernet, Gigabit Ethernet, DS3, TenGigabit

·             Troubleshoot and configure frame-relay T1 and T3 circuits. Troubleshoot PVC, DLCI, frame-relay link down issues. Create static and dynamic mappings of frame-relay PVCs and configure frame relay point-to point, point-to-multipoint, and fame-relay sub interfaces

·             Interface with customer LAN/WAN administrators to assist in setting up various LAN/VLAN/WAN configurations for internet access & router configurations
Troubleshoot Domain Name Service problems and create new zone files and modify existing zone files.

·             Responsible for troubleshooting mail issues.

·             Worked on troubleshooting webhosting problems with legacy hosting server platform.

·             Provide network support and monitoring of IP backbone and all internet access customers using Netcool monitoring system

·             Build and troubleshoot fiber circuit outages: Bouncing, LOS.

·             Perform loopback testing from within the fiber devices to confirm circuit connectivity

·             Assist FE with replacing cards to high-end Cisco devices, troubleshooting fiber issues.

·             Work with various telco’s to isolate physical layer and data link circuitry faults for customer circuits.

·             Configure and troubleshoot BGP routing configurations, prefix-lists, distribute-lists, etc.

·             Troubleshoot OSPF IGP routing issues from the access routers to the core routers

·             Troubleshoot ISIS IGP routing issues on Cogent’s backbone

·             Troubleshoot or update DNS inquries e.g. incorrect records (A, MX) or resolution issues.

·             Troubleshoot VLAN in Cisco Switches: 3550, 2900, and 6500 series switches

·             Created Visio Diagram for Clients with non standard network configurations.

 

Verizon, Reston, VA USA Product Developer Technical Lead

10/2006 - 02/2007

·             Responsible for testing Verizon Fios TV set top boxes and services including the ONTs.

·             Tested Video software using different versions. Wrote up reports after testing was completed for management to review.

·             Made conference calls with VP management on status of testing progress.

·             Test Verizon voice wing VOIP CPE gear to meet today’s standards.

·             Called Vendors if CPE was not working correctly and to correct potential problems.

·             Test CPE using various Operating Systems and applications.

 

National Rural Electric Cooperative Association, Arlington, VA USA Operations Coordinator

03/2003 - 01/2004

·             Maintained and operated internal network communication devices. Notified engineers when an application or service failed.

·             Responsible for tape backup jobs and distribution of mass printing jobs for clients within internal company.

·             Documented and record issues and notified management of ideas to improve ongoing monitoring of applications and service.

·             Provided hand off shift documentation to technicians for next shifts. Provided a change management log of any changes that occurred during the shift.

 

National Rural Electric Cooperative Association, Arlington, VA USA Data Entry Specialist

06/2001 - 03/2003

·             Entered data for ACRE cash receipts.

·             End of the Month Reconciliation for A/R cash receipts and Fixed assets.

·             Developed internal database for Financial Delegation distribution list.

·             Helped Accounts Receivable and Accounts Payable with bookkeeping and auditing.

·             More than two years of progressive accounting and auditing experience.

Strayer University  Woodbridge, VA USA  B.S. in Computer Information Systems, GPA: 3.6

2001 - 2010

·             Graduated with Cum Laude Honor

·             Proficient with MS Office, Windows 2000/2003/XP and MS Exchange 2003 and Active Directory 2003 Server and Server 2008.

·             Knowledge setting up Microsoft Server 2003 and 2008 Active Directory and creating and maintaining users, setting up sites and services and shared directories.

·             Proficient in Web Designing using HTML source code / Adobe CS4 Suite.

·             Proficient using IIS to maintain websites.

·             Experience with Linux/Unix based systems and setting up applications.

·             Experience with VoIP using Asterisk system

·             Experience with Virtualization software using Oracle Virtualbox / VMWare Infrastructure to install multiple OS platforms on a single machine.

·             Fluent in Spanish and English.

·             U.S Citizen

·             Active Top Secret Clearance