SUMMARY

 

I am a seasoned Network & Systems Administrator with over 10 years experience whose technical, written and interpersonal skills are used to enhance existing systems and procedures, as well as organizational security and profitability.

 

TECHNICAL SUMMARY

 

Active Secret Security        Clearance CCNP Nexus CCNA VOICE DoD 8570 Compliant TACLANE, Cryptography VMware Security + -Comptia ASA firewalls Cisco Security Manager Cisco ACS AAA Riverbed

NIPR / SIPR / Centrix TACACS+, RADIUS Cisco Call Manager SIP, SCCP, H.323 & MGCP Cisco Jabber Cisco Webex QOS Unity Connection OSPF / BGP / Frame-Relay/ EIGRP SNMP Management Port security, Dot1x

Windows 7, 2000, XP, 2012 Trivoli, Remedy, ITIL, MAP What’s up gold WAN, LAN, WLAN Disaster Recovery Cisco MARS, Air Defense, Netforensics Solarwinds Ciscoworks Active Directory/LDAP

 

SELECTED EXPERIENCE

 

CISCO

    NETWORK ENGINEER                                                                                                       Sept. 2014 – Dec. 2014

 

·   2nd shift as Tier 2 Support for a 24/7 network operating center, multiple Customer network that include Target, SECU, Microsoft, & Bank of America.

·   Directed customer interface on install and repair requests related to new equipment installs and overall functionality of IP (data/voice) and telecom communications equipment.

·   Performed NOC queue management duties by activating tickets from Remedy & troubleshoot, routing / switching issues, affecting Customer networks that run BGP, OSPF, EIGRP, IGRP and RIP.

·   Followed CenturyLink, AT&T, and Verizon’s Processes & procedures to support custom configuration windows and network augments of VLANS, Routes, MPLS, and Firewall configurations for the Data Center.

 

 

 

HEWLETT  PACKARD

     SYSTEMS ENGINEER                                                                                                         August 2014 – Sept 2014

 

·         Installed and configure System Center Operations Manager (SCOM) and Configuration Manager (SCCM) for government project.

·         Performed physical to virtual server migrations

·         Administration of VMware ESX

 

 

·         Setup, configured and responsible for backups and restores of entire VMware infrastructure.

·         Supported over 50 HP Servers for a government project.

 

 

WALTER REED ARMY INSTITUTE & RESEARCH

      NETWORK ENGINEER                                                                                                      June 2014 to August 2014

 

·         Provided enterprise network engineering and Tier I & II support for a US Army Military Base.

·         Researched new technologies, plan and implement projects assigned by the IMD (Information Management Division).

·         Recorded, tracked, managed and closed all Telephony & security Problems received from the Service Desk or via Tickets.

·         Worked daily with (ACL’s) Access Lists, Port Security, Cisco Access Control Server, ASA firewalls, and Cisco IOS CLI.

·         Maintained VLAN connectivity documentation, as well as ensure that all switches are patched and standard approved configuration files are maintained.

·         Installed full network upgrades for clients. Consulted and designed networks for clients using Solarwinds Toolkit for discovery and Visio for visual layouts. Experienced in manual discovery.

·         Protocols used daily are 802.1q, SNMP v3, ICMP, Radius, Tacacs+, SIP, SCCP, H.323, MGCP, MPLS and 802.1x.

·         Worked with the following Cisco Devices; 2950 Series, 2960 Series, 2960S Series, 3650 Series, 3750X Series, 4506 Series, 4510E Series, and 6509 Series.

·         Worked with Information Assurance to be compliant, also make sure that any known vulnerabilities are patched and resolved to keep accreditation.

 

 

 

TELECOMMUNICATION SYSTEMS (Afghanistan)

        NETWORK ADMINSTRATOR                                                                                          July 2012 to January 2014

 

·                   Experienced with classified system administration.

·                   Designed, configured, and troubleshoot network problems related to security, data & voice.

·                   Have clear understanding of Cisco Voice network deployment models.

·                   Platform knowledge of CUCM versions 6 & 7 and the advance features.

·                   Worked with all the following switching elements: VLANs (802.1q, ISL), Trunking, Aggregation, TCP/IP, EIGRP, RIP, OSPF, IPSEC, MPLS, VPS, and QOS.

·                   Provided a single point of contact for the reporting and tracking of Voice network Problems.

·                   Troubleshoot KG-175d on a weekly basis.

·                   Maintained responsibility for media control, virus scanning, hardware and software control, and computer security briefings.

 

·                   Managed and maintained servers in an Active Directory environment.

·                   Interacted with internal and external customers or government security officials to perform security duties.

·                   Used Cisco Express Forwarding as a troubleshoot technique to resolve an ip address conflict.

·                   Configured Vlan Access List to filtered packets matching conditions.

·                   Troubleshoot a redistribution from OSPF to EIGRP.

 

 

 

ITT SYSTEMS CORPORATION (Afghanistan, Iraq, & Kuwait)

          NETWORK ADMINSTRATOR                                                                                       March 2010 to May 2012

 

·                 Created IP phone accounts using Cisco Call Manager 7.

·                Provideded Tier II & III support. Managed Telephony/ VOIP, MPLS, Firewall, WAN & LAN.

·                Effectively maintained high availability for Secure and unsecure VoIP architectures utilizing Cisco Unified Call Managers 6 & 7

·                Ensured operation for voice infrastructure comprised of 1700+  NIPR/SIPR/Centrix phones.

·                Maintained current status on all open Telephony Problems.

·                 Worked on Cisco Unified communication products like Cisco Call Manager, Voice Gateways. information to various audiences through oral and written communications.

·                Personally processed over 50 Remedy tickets & averaged over 20 trouble calls per day in support of 24/7/365 operations for secure and unsecure enterprises size LAN/WAN.

·                Worked with system administrator to ensure all systems security procedures are being followed and audit files are being maintained.

·                Managed VLans, ACLs, Security Policies/TACACS/ACS, OSPF/BGP routing/peering/filtering, distribution lists, route-maps, route filtering, and IP allocation.

·                Updated monthly encryption keys to various Taclanes using an AN/CYZ-10 (Data Transfer device).

 

 

 

 

ZENETEX / FBI

     Senior Network Engineer                                                                      September 2009 to December 2009

 

·                 Developed testing procedures and define, document, analyze, and perform security testing on hardware and software.

·                 Supported implementation of network hardware, activated new functionality, & modified services at existing & new FBI locations.

·                 Implemented, configured & troubleshoot network equipment in approximately 40 FBI offices.

·                 Created a system architecture using Visio to troubleshoot & implement routers,

             switches, & micro taclanes: KG-175d at various satellite offices.

·                 Upgraded the Cisco IOS on all routers & switches.

 

·                 Traveled to FBI locations as required to complete implementation functions.

·                 Performed configuration of network encryption, routing, switching, & associated equipment.

 

 

 

 

 

AIR NATIONAL GUARD

IT Network & Security Analyst                                                               September 2000 to October 2013

 

·               Configured system startup & recovery using the Microsoft Exchange Server 2003.

·               Implemented & configured Active directory, DNS, DHCP, & WINS on Windows 2000 & 2003 servers.

·               Configured scopes within DHCP for various numbered of hosts using subnets.

·               Configured & deployed Taclanes: KG17d

·               Installed & configured Microsoft Office SharePoint Server during a joint exercise.

·               Created a Web Application to host site collections using SharePoint.

·               Performed database backups & restore on the Microsoft Exchange Server 2000/2003.

·               Worked & implemented Disaster recovery plan and scenario that included Active Directory, Exchange Server 2003 as well as Cisco.

 

LOWES COMPANY                               Data Security Analyst              September 2006 to June 2007

 

·               Deployed various Microsoft applications using Microsoft Cluster Services.

·               Managed existing user & Group accounts on the Microsoft Exchange Server.

·               Supported clients using Remedy, Novell eDirectory, Windows XP, People Soft, Mainframe, and Active Directory.

·               Planned & implemented a disaster recovery plan as well as ensuring data integrity through sound backup practices by creating backup copies and storing them in a secure location. 

·               Created users, groups & various objects using Novell, Unix, & Windows 2000 & 2003 Active Directory.

·               Utilized certificates, security permissions, & PKI to protect the company resources.

 

 

LOWES COMPANY                

  Operations Command Center Security Support Analyst              June 2006 to September 2006

 

·               Troubleshoot & optimize Microsoft Exchange Server performance.

·               Use tools such as nbtstat, DHCP, ping & nslookup to investigate security incidents.

·               Participates on the evening shift rotation & responsibilities of the team to provide 24x7 operational support.

·               Implemented intrusion prevention system utilizing Cisco Security Manager.

·               Monitoring & resolution of OS, network, security issues, &, ticket que responsibilities.

·               Monitored the enterprise network utilizing security tools such as Cisco MARS, Air Defense, & Netforsensics.

·               Utilize Air Defense to monitor & inform customers of wireless intrusion incidents such as accidental association, ad-hoc, rogue-AP, & unauthorized SSID in use.

 

 

 

 

 

 

AT&T / SBC

   Global Customer Service Center                                                                         July 2005 to February 2006

 

·                 Weekend night shift as Tier 2 Support for a 24/7 network operating center, multiple Customer network that included GM, Master Card, Visteon, Pepsi, Delphi, Lexmark, Metlife, Stanley, McGraw Hill, Saturn, USDA, USPS, Textron, ANX, Rempro, & Miso.

·                 Utilized Ciscoworks to troubleshoot & upgrade client networks.

·                 Performed NOC queue management duties by activating tickets from Remedy & troubleshoot, routing / switching issues, affecting Customer networks that run BGP, OSPF, EIGRP, IGRP and RIP by sending off the results to the Wan engineers for further analysis.

·                 Extensive knowledge and experienced in Frame Relay, ATM, ISDN, MPLS, & Cisco router / switches troubleshooting.

 

LOWES COMPANY                               Data Security Analyst              January 2005 to July 2005

 

·               Integrated Active Directory & DNS utilizing Microsoft Exchange Server 2003.

·               Backed up & restored the DHCP database using the Microsoft Exchange Server 2003.

·               Performed Microsoft Exchanged Sever database maintenance & back ups.

·               Migrated from Novell to a Windows XP environment using Active Directory Migration Tool.

·               Maintained & implemented a disaster recovery plan as well as ensuring data integrity through sound backup practices by creating backup copies and storing them in a secure location. 

·               Worked with existing staff to support customer & system planning transition consolidation during a

migration.

·               Monitored & deployed users security rights to confidential files AIX, Novell, MainFrame, Windows XP, & Active Directory systems.

 

 

HARLEY-DAVIDSON MOTOR COMPANY

Workstation Security Support Specialist August 2003 to October 2004

 

·               Monitored Help Desk queue and Inbox and created work orders as appropriate.

·               Gained experience & comprehensive understanding of a call center management, customer service & IT support.

·               Created tickets at the Help Desk to expedite security issues and resolved them in a timely manner.

·               Responsible for support of existing security policies and procedures, as well as

creation and implementation of new security procedures.

·               Troubleshoot GPO, servers, & directory replications by utilizing Windows diagnostic tools.

 

 

 

 

U.S. ARMY

Network System Analyst1997 to 2000

 

·               Responsibilities included end-user troubleshooting, document creation, and system design.

·               Administrator of Cisco, SCO/AIX Unix, Windows98, 2000, & Novell operating systems.

·               Configured and implemented routing protocols and standards such as EIGRP, OSPF, IGRP, & RIP in Enterprise Networks using Cisco Series Routers.

·               Configured user profiles, group policies, DNS, & DHCP on Windows 2000 Active directory.

 

 

EDUCATION

B.S. in Network and Communication Management, Kansas City, Missouri DeVry University                  

October 2004

 

CERTIFICATIONS AND TRAINING

CCNP (2013)    ID # CSCO12059797

CCNA   VOICE (2014)   ID# CSCO12059797

 

Security + (2010)    

 

Microsoft Technology Associate

98-366 Network Fundamentals  (Aug 2014)