Thomas J. Wilki

 

980 Brittany Bend

Lake In The Hills, IL 60156

Cell:  (847) 794-8563

E-Mail:  twilki@hotmail.com

LinkedIn:  www.linkedin.com/in/ThomasWilki1701

                                                                  

Executive Summary

 

Self-employed real estate paralegal with extensive research and technical background.  Successfully founded and operated own business for over 12 years, including finishing projects on schedule and managing a labor force.

 

Core competencies include:

 

• Business Development • Client/Vendor Relations • Project Management • IT Support

• Online and Legal Research • Experienced Trainer • End User Customer Service

• Quality Control • Order Fulfillment • Lexis/Nexis • MS Word • MS Excel • MS Outlook

 

Professional Background

 

The Wilki Group, Inc.                                                                             Carpentersville, IL

Business Owner | Real Estate Paralegal                                                           

July 2002 - January 2015

 

Established account client base of title companies and law firms over a 12 year period. Fulfilled abstract of title, tax and assessment information, ensured that the accuracy and completeness of the final products meet client standards. Verified vesting of titles. Searched public records and examined titles to determine legal condition of each property. Communicated status of orders and prepared reports, submitting them within clients’ timeline parameters. Prepared monthly invoicing to clients. Processed payments utilizing Microsoft Excel and proprietary web based customer accounting systems. Tracked daily, weekly and monthly revenues to identify business opportunities. Hired and trained staff members on the performance of searches along with filing and/or retrieving documents from eleven Illinois counties.

 

·  Established set of standard operating procedures for company, effectively cutting turn-around time of orders in half.

·  Created well respected rapport with clients, producing long term business partners.

 

 

 

 

 

 

Thomas Wilki                                                                                                                       Page 2

 

Robert Half International / Technology Plus / E-Staff                                                                       

Illinois

IT Contractor

May 1998 – July 2002

 

Collaborated with department heads on the development of company websites and responsible for the maintenance of existing internet platforms utilizing HTML, Javascript and ColdFusion.  Project lead for hardware/software Y2K compliance verification. Assigned project for the development of an EDI portal for Accounts Receivable department.

 

CCH, Inc.                                                                         

Riverwoods, Illinois

Senior Information Specialist - Research Group                             

September 1997 – May 1998

 

Project team member responsible for the creation of the Editorial Library knowledge database.  Editorial Library staff trainer accountable for training in the area of federal and state statutes and regulations compliance. Provided responses to Editorial Information Requests from online and print sources. Conducted legal and business research utilizing the internet and Lexis/Nexis.

 

CCH, Inc.                                                                           

Chicago, Illinois

Customer Service Representative – Electronic Product Support            

December 1994 – September 1997

 

Responded to customer inquiries regarding software installation, user functionality, billing and product purchasing. Responsible for handling the international customer filings requests.  Trained new CSRs to troubleshoot software problems and handle other customer issues.

 

·  Saved $50K client from leaving by expediently handling their various customer service issues.

·  Earned 6 CCH Customer Service Appreciation tokens for expertly executing solutions to customer difficulties.

·  Member of the CCH Customer Service “Wall of Fame”.

·  Promoted to Senior Information Specialist.

 

Certifications, Licenses and Education

 

American Institute for Paralegal Studies, Oak Brook, IL

Additional Paralegal Coursework

   * Nominated for Certificate of Distinction in Litigation, Pleadings & Arbitration course

 

North Central College, Naperville, IL

Paralegal Certification

 

Northern Illinois University, DeKalb, IL

Bachelor of Arts in History, Minor in Political Science