Susan Haugh

Wheaton, IL 60187

630.479.3102

focus3up@gmail.com

Career Summary

Proven enthusiastic manager capable of assessing project components, compliance standards and available resources

to create an efficient work process and high quality work product. Strong effective communication skills and

customer service with all levels of inside and outside contacts. Enjoys and excels in working with people.

Legal Experience

11/2013-01/2014

Attorney Oversight Supervisor/Quality Control, Lake Zurich, Illinois

  · Supervise staff as to Audit processes and report preparation.

  · Analyze loan payment and attorney fee history in LPS.

  · Monitor due diligence work as to law firm performance in foreclosure proceedings.

  · Conduct new firm vetting in accordance with FNMA and FHLMC Guidelines.

04/2013 – 11/2013

Freelance Legal Assistant/Paralegal, Wheaton, Illinois

  · Draft motions, affidavits, orders, subpoenas, summons, and file same via CM/ECF or State Court.

  · Conduct document review for state and federal litigation; analyze and summarize same.

  · Organize folder structures for electronic storage of documents, including conforming naming conventions.

  · Prepare bankruptcy claims and Trustee Final Reports; use BestCase for consumer Chapter 7/13 bankruptcy

petitions.

  · Meet with clients for bankruptcy petition information.

  · Reception, telephone and administrative duties; prepare correspondence as needed.

10/2009 to 05/2013

Senior Project Manager, Bankruptcy Operations

The Garden City Group, Inc., Chicago, Illinois

  · Supervisory review of processed bankruptcy claims in Chapter 11 and Chapter 7 asset cases.

  · Draft Chapter 11 professional bankruptcy fee applications and related pleadings, and file with CM/ECF.

  · Supervise bankruptcy fee application team; work-flow designation and assignments.

  · Liaison with billing department and attorneys to ensure accurate billing rates, categories, and expenses.

  · Draft Protocols related to proper billing per Court and U.S. Trustee guidelines.

  · Train staff of 50 regarding billing procedures, and proper time entry.

  · Point person for ensuring compliance with local rules and precedent in multiple bankruptcy jurisdictions.

  · Create test websites to client satisfaction, and maximize efficiency for information-seeking visitors.

  · Conduct document review for special projects and daily review of documents for high profile cases.

4/2009 to 10/2009

Legal Assistant

Keough & Moody, Naperville, Illinois

  · Draft foreclosure complaints, and related motions; prepare trial packages; CM/ECF filing.

  · Research multi-county real estate records and related court dockets.

9/2007 to 12/2008

Bankruptcy Coordinator

Bell, Boyd & Lloyd LLP n/k/a K&L Gates, Chicago, Illinois

4/2006 to 8/2007

Freeborn & Peters, LLP, Chicago, Illinois

  · Manage national practice of Chapter 11, Chapter 7, and Trustee litigation cases.

  · Ensure compliance with multi-state federal and local rules.

  · Maintain critical dates calendar, and all case management for practice group.

  · Draft court motions, orders, claims and file same via CM/ECF; prepare status charts for omnibus hearings.

  · Organize discovery materials with use of Concordance; draft demand letters, and summons.

  · Use Best Case software for Chapter 11 petitions, creditor matrices, etc.

  · Manage transfer of all paper records from Freeborn & Peters LLP, to PDF and into LegalKey electronic

document management system at Bell, Boyd, including coordination of staff to handle same.

10/1987 to 3/2006

Courtroom Deputy to Judge Erwin I. Katz and Judge Bruce W. Black

U.S. Bankruptcy Court, Chicago, Illinois

  · Manage caseload of up to 5,000 cases (Chapter 7, 11 and 13) assigned to a bankruptcy judge.

  · Act as liaison between the judge, the Bar, and the general public with reference to pending cases.

  · Serve on clerks’ committees with judges to institute electronic filing systems (CM/ECF).

  · Draft orders, rules to show cause, notices and other correspondence as needed.

  · Review filed documents for compliance with local and federal rules.

Sales/Customer Service Experience

06/2012 – Present

Direct Sales/Motivator, Wheaton, Illinois

  · Conduct style shows; direct sales of jewelry, skin and beauty care products.

  · Set up and take down jewelry and cosmetics displays; handle cash and credit card purchases.

  · Provide excellent customer service and shopping assistance to customers.

  · Present business and marketing plan to individuals interested in joining the business.

1994 to 2003

Real Estate Salesperson,

CENTURY 21 Comstock, Lisle, IL

  · Draft contracts for purchase of home and listing of properties for sale.

  · Negotiate terms of sale between parties.

  · Prepare market analysis and marketing plan for single family homes.

Education

  · Bachelor of Arts, Management, DePaul University, (1991) Chicago, IL

  · Associate of Liberal Arts, Richard J. Daley College, (1987) Chicago, IL

Software/Notary

  · Microsoft Office Suite; including Word, Excel, Powerpoint; Wordperfect

  · Concordance, LegalKey, TimeMatters, Sharepoint; BestCase; LPS

  · Notary Public – State of Illinois