Andrea Sims

Mediation and Case Management Supervisor - Pierce & Associates, P.C

Park Forest, IL

  andrea.dimples@gmail.com - 708-921-4573

Enthusiastic legal professional versed in foreclosure real estate areas of practice with more than 6 years in legal

assistance. Effectively communicates with members of the legal department, clients and courtroom personnel.

WORK EXPERIENCE

Mediation and Case Management Supervisor

Pierce & Associates, P.C - Chicago, IL - August 2012 to Present

Hire, train and mentor staff

Handle escalated calls with mortgagors, attorneys and clients

Monitor staff productivity with desk standards

Develop department procedures to support county guidelines

Draft reports to provide statistical data to management

Maintain department budget

Assist with special projects

Assign counsel to new counties

Maintain monthly reports

Respond to client scorecard

Audit files

Create and maintain department manuals and evacuation plan

Legal Assistant

Pierce & Associates, P.C - Chicago, IL - August 2007 to August 2012

Liaison between our clients and homeowners

Bill mediation hearings

Draft mediation notices

File applicable documents with clerk's office

Review financial packages for completeness prior to submitting to clients

Notify our clients of upcoming mediation hearings

Provide mediation results to clients timely

Follow up on files to obtain current loss mitigation status

Research files using county dockets

Report case status to court's Case Managers

Adhere to court ordered deadlines

Create Stipulation agreements according to client's instruction

Process Consent Judgment stipulations

Process Deed in Lieu documents

Assist borrowers with loss mitigation options

Monthly reporting

Create and maintain department manuals and evacuation plan

Call Center Coordinator

Harris N.A - Buffalo Grove, IL - October 2006 to April 2007

Monitor staff of account openers

Reviewed new accounts for suspicious activity

Process deposits for new accounts

Audit files

Create FEDEX labels

Mail New Account packages to new customers

Customer Service Representative

Harris N.A - Midlothian, IL - June 2003 to October 2006

Midlothian, IL 06/2003 to 10/2006

Community Banking

Open checking, savings and certificate of deposit accounts

Process monetary transactions

Assist with balancing of vault and teller drawers

Escort customers to safe deposit boxes

Audit safe deposit boxes

Lockbox Data Entry Clerk

Harris N.A - Lombard, IL - May 2000 to June 2003

Process payment via 10-key

Balance payments before depositing to accounts

Open and sort mail

EDUCATION

Paralegal Studies

South Suburban College - South Holland, IL

ADDITIONAL INFORMATION

Skills

65 WPM Effective leader Paylocity Staff training and development

Detailed Effective listener Conflict resolution Strong research skills

MS Office Sharepoint NIBS AS400/Iseries

Outlook Docuware Worlddox Clarifire

Vendorscape Lenstar Real Resolution LPS

LINCS Lexis Nexis Lotus Notes