Ewa Piech
3507
George St. Franklin Park, IL 60131
Phone (773) 415-0443, E-mail ewa.pechcinska@yahoo.com
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PROFILE
· Quick study,
flexible and resourceful with a strong work ethic and exceptional time
management skills. A true leader who is calm under pressure and adept at
problem solving/multitasking. Committed team player.
· Proficient in
Microsoft Office; Word, Excel, Outlook and basic research on Westlaw and
LexisNexis.
· Excellent
organizational, administrative, communication and writing skills.
Accomplished in coordinating all aspects of work process to ensure that
deadlines are met and clients satisfied. Highly analytical; skilled in
critical thinking with meticulous attention to detail.
· Ability to respect
and protect confidential information. Professional in appearance and
presentation. Multilingual; fluent in English and Polish language.
EDUCATION
Roosevelt University, Chicago
IL
· Bachelor of
Professional Studies 2012
· ABA-approved
Paralegal Certificate 2012
PROFESSIONAL EXPERIENCE
World Discount Telecommunication Niles,
Illinois
Sep 2006-Present
Billing Department
Manager
· Oversee and
streamline billing and collection processes
· Manage the process
of automatic payments for over 15,000 accounts
· Create, edit,
format and proofread all correspondences and memorandums
· Educate staff on
ongoing and new billing processes
· Responsible for
analysis and resolution of customer billing disputes
· Manage Billing
Department Team members; work effectiveness and performance
Kolpak & Lerner- ATTORNEYS AT
LAW
Niles,
Illinois
Oct 2012- May 2013
Real Estate and Zoning Paralegal
· Prepared documents
for real estate purchase closings
· Communicated with
clients, realtors, lenders, title companies, surveying companies
and
attorneys on pending real estate transactions
· Prepared documents
for zoning amendments; special use, and variation to be filed with
the
City of Chicago
· Prepared
correspondences; letters to Alderman, Attorney Approval, Inspection
provisions,
and extensions
· Drafted Restrictive
Covenants, Prepared Affidavits
· Ordered Plats of
Survey and Property Insight Searches
· Occasionally
drafted motions and responses to complaints (Criminal law)
World Discount Telecommunication Niles,
Illinois
May 2005- Sep 2006 Customer Service Team Leader and Local Service
Coordinators Assistant
· Responsible for analysis
and resolution of customer disputes
· Performed data
entry
· Supervised and
educated Customer Service Representatives on new products
World Discount Telecommunication Niles,
Illinois
Oct 2003- May 2005
Customer Service Representative
· Provided customer service
assistance
· Established new
accounts
· Sold current
customers new products
Monitor/Procom
Inc. Chicago,
Illinois
Mar 2003- Oct 2003
Secretary/Receptionist
· Customer Service;
responsible for contact with clients and companies, both over the phone and
face to face
· Responsible for
proofreading client advertisements and articles for newspaper
· Performed a variety
of clerical tasks, including process of mail, filing, calendar management
· Performed data
entry, invoice management
· Prepared
memorandums, and other correspondences