Tamara Lynn Vasquez

637 LaLonde, Lombard IL 60148

Cell:  630-696-2041

Objective:

To obtain a position in a company that would allow me to expand my knowledge and be a Team Player.  I am a goal achiever and upbeat person.  I have excellent communication skills, strong computer knowledge with MS Office Products and Customer Service knowledge, along with an excellent phone voice.  I am a very professional individual.

Education:

              Graduated West Leyden High School 1/94

I am currently attending college pursuing my Associates Degree in Accounting/Business Management. I also attended the American Institute of Paralegal and I have my Certificate.

Work Experience:

10/2012 – Present              Freedman, Anselmo and Lindberg

                                          Real Estate Paralegal

-          Prepare Closing Statements for the Closers

-          Prepare the closing packages to be sent to closing

-          Take phone calls from Closers, Brokers and Clients

-          Make sure Title is clear for Closing

-          Update all websites for clients, FNMA, Freddie Mac, HSBC, BOA, BMO, etc…

-          Receive HUDS and review for final stage of Closing

11/2009 – 10/2012              Freedman, Anselmo, Lindberg, & Rappe

                                          Payoff/Reinstatement Paralegal

-          Handles Fees and Costs for all Clients

-          Put together Reinstatement and Payoff Letters

-          Work numerous websites for the Clients to maintain the files

-          Handle Phones calls from clients and debtors

-          Close Files and Dismiss Cases

-          Place Files on Hold or Resuming Files for Clients

-          Maintain Emails

-          Process Reinstatement or Payoff Funds when received.

6/2008-10/2009                            Blaine’s Farm & Fleet

                                          AP Clerk

-          Post Invoice to Ledger

-          Reconcile Statements

-          Data Entry

-          Handle billing penalties

-          EDI

-          Pricing Discrepancies

-          Take calls from Stores

-          Handles questions from Vendors regarding payments

5/2006 – 5/2008              Chandler Tool & Design

                                          Administrative Assistant/Accounting Assistant

-          Incoming Calls

-          Greet Customers

-          Accounts Receivables, Check Receipts, Post To Ledger

-          Accounts Payables, Post to Ledger, Match Proper documentation for back up

-          Payroll

-          Billing

-          Shipping/Receiving Paperwork

-          Spreadsheets/Excel/Word

-          Order Processing

-          Collections, made calls to customers for past due invoices

-          Assist with Quotes from Customers

-          Keep Pricing Updated

-          Distribute Mail

10/2005-3/2006                            Ajax Tool Works Inc. – Temp Job

                                          Receptionist/Customer Service

              Duties:                            - Answer phones

- Assisted the Human Resource lead in payroll

- Assisted with keeping the employees files updated

- Assisted with the Accounts Payable Ledger

                                          - Used Excel to Fill in spreadsheets with data, once it was compiled

                                          - Completed end of day Billing and Invoicing for Customers

                                          - Distribute mail throughout the company

                                            Made Collection calls for past due accounts,

- Handled the Accounts Receivable for the company.

- Posted checks to the appropriate account.

                                          - Handled Customer service calls when necessary

3/2003 – 10/2005               Chase

                                          Quality Analyst

              Duties:                            - Reviewed accounts to ensure procedures and policies were being met

                                          - Compiled data for projects

                                          - Presented projects to necessary parties

- Learned new systems and then trained the departments

                                          - Downloaded data for end of month reports

                                          - Analyzed data from download looking for any trends

                                          - Conducted calibration meetings

                                          - Updated a Development Plan on a monthly basis

                                          - Ensured all Federal regulations are being met

- Monitored analysts in the Fraud Department to ensure they were following procedure and keeping a professional tone with the card member             

8/2002 – 3/2003 Analyst Two Outbound

                                          - Contacted card members regarding issues on their accounts

- Made judgments on accounts after analyzing them to determine if they were fraudulent or not

- Took on new queues and learned new criteria per queue

- Assisted new hires with any questions they had

- Reviewed ADHOC reports and analyzed accounts

- Worked on return payment queues and trained other analysts

- Observed the Remittance Department while they performed their job and performed a write up on the position

   5/2002 – 8/2002 Analyst One Outbound

                                          - Contacted card members regarding issues on their accounts

- Made judgments on accounts after analyzing them to determine if they were fraudulent or not

- Took on new queues and learned new criteria per queue

   10/2001 – 5/2002 Analyst One Inbound

                                          - Handled incoming calls from customers

                                          - Maintained customer accounts, approved points of sale and purchases

                                          - Detected fraudulent accounts

11/2000 – 10/2001              The Cable Company Elk Grove Village

                                          Office Manager – Left due to location

              Duties:                            - Managed a front office of five people doing a variety of duties

- Reconciled payroll

- Kept Employees files updated

- Accounts Payable

                                          - Handled credit collections and Accounts Receivable

                                          - Set up new accounts, getting credit history and references

- Entered orders and billing the customers once they have shipped

                            - Performed end of the month reports for accounting purposes

                                          - Handled figuring of bonuses and payroll

                                          - Balanced accounts using the General Ledger

 

Skills:              MS Office, Advanced Microsoft Word, Advanced Excel, PowerPoint, Publisher, Typewriter, Calculator, Telephone Skills, Biceps, Cics, AS400, Main Frame, FWI, TSYS, Outlook, Internet Explorer, NICE, NetMeeting, Document Retrieval, First Signature, QuickBooks, Data Entry, Vista, Equator, Homesteps, AMN