·
20+ years of
experience managing systems and networks
Extensive experience with highly
virtualized systems in both Linux and Windows environments.
·
10+ years of
telephony experience
·
Lead for
physical to VMware and Citrix integration and Debian and Linux Redhat (RHEL3
to RHEL7) distros.
·
Excellent
analytical skills with keen attention to detail, ability to analyze
situations, and research information to develop sound and ethical business
solutions.
·
Highly
motivated and demonstrates professionalism in managing and executing a
diverse portfolio of projects from design through implementation.
·
Highly
dependable in delivering effective issue resolution and user technical
support utilizing various system software and tools, with strong ability to
assimilate job requirements, and successfully implement and complete projects.
Server Operating Systems: Red Hat Enterprise
Linux 3.0 -7.0; Microsoft NT 4.0 -2008
PBX Systems: Avaya PBX and
Asterisk
Workstation Operating Systems: SUSE, RHEL/CENTOS,
UBUNTU; Microsoft Win 3.11 to Win7
Web Servers: Apache and IBM
HTTP; Tomcat, SpringSource, Websphere; Microsoft IIS; Web Certificates /
Apache, IIS, & Domino
Virtual: VMWare Server, ESX and ESXi;
Virtuozzo, OpenVZ; QEMU; Oracle VirtualBox; Microsoft Virtual Server 2005
& Hyper-V; Citrix Xen
Database: Oracle; MySQL; DB2; Lotus Domino
Programming: PHP; Bash; Perl
Message & Collaboration: Microsoft Exchange
2003; Lotus Domino 4.8 -R8.5; Scalix; Zimbra; Exim; Postfix; Blackberry
Enterprise
Server;
Jabber and Sametime Instant Messaging; SMS via Jabber, Twilio &
Clickatell
Network Services: Bind and AD DNS;
Load Balancing; Red Hat Clustering; Cisco Gateways; Squid Proxy Servers
Physical Hardware: HP Proliant
systems; Dell; Supermicro
LDAP: Microsoft 2000-2008 Active
Directory; OpenLDAP on Red Hat Linux
File Systems: Microsoft Fat (16 & 32), NTFS; Linux EXT3
& 4; Linux LVM
File Protocols: SAMBA; NFS; XFS;
ZFS
Networking: Load Balancing;
IPV4; Firewalls; Routing
BYOD Technologies: PCoIP via SPICE on
QEMU / KVM; RDP via Microsoft and XRDP for Linux, Citrix ICA
Telephony: PBX; Cisco (SIP
and Skinny); Avaya; Asterisk
Telephony Protocols: Avaya CTI via
ASAI, TSAPI, JTAPI; (within Avaya Dialog designer); Call
Recording using Verint & DMCC; Avaya AES version 4.3 and 6.1 System
Platform
CenteneOct
2013 – Present
Senior
Systems/Network Architect
·
Architect
lead within the telecom team providing Linux and Windows deployments and
implementations of voice related systems.
·
Developed
Asterisk OVH/OVA system for “Hammer” IVR testing that could automate the
simulation of ASR and DTMF IVR systems.
·
Built
PHP/MySQL telephony asset system.
·
Built ODBC
CDR reporting tool
·
Infosec –
PENTest and harden of over 200 Linux and Windows Telephony Systems.
·
Integrated
Service Now ticket system to pull PBX extension and agent id information.
This "Lean Initiative" resulted in 200% more ticket closures by the
telecom team.
·
SME for Avaya
AES, Voice Portal, and security PCI scanning of over 200 telecom servers.
·
Implemented
and provide Tier 4 support for Call Recording, WebSphere/JBOSS//Tomcat/IIS/Apache
services, ASR/TTS (Loquendo/Nuance).
·
Citrix Thin
Client implementation of oneX Agent and oneX Communicator with provisioning
tool.
·
Created
solutions that leverage Citrix ICA technology that is used company-wide
allowing end-users the ability to use BYOD.
·
Developed
BASH software that allows help-desk to perform automated administrative
activities such as user-adds, reboots without the need for direct server
access.
·
Developed
self-healing software that will trigger automatic failover. This helps
us maintain our SLA of 99.999 uptime.
·
Automated
mass reboot and software update software that can update and reboot hundreds
of Linux and Windows machines via command line tools or scheduled via
enterprise scheduling (JAWS/AUTOSYS) or via Cron.
·
On
Architecture review board for Centene which helps provide direction to
departments in respects to security standards, company direction and ensure
that solutions scale to Centene’s tremendous growth.
·
Automation of
Telephony Trouble tickets which boosted productivity by 300%. This
included building a scheduled process that would load tickets from Service
Now into a database, grab information from the Avaya Call Switch, and
generate Excel files sorted by ticket type. This provided missing information
needed to complete requests automatically.
·
Provided a
location based inventory system of over 18,000 phones with physical mailing
address and floor information that would be updated dynamically based on /24
network discovery.
Edward JonesNov 2007 – Oct 2013
Senior
Network Systems Engineer
·
Served as
technical lead for research and development of innovative solutions including
Computer Telephony Integration, Nuance Text to Speech, Avaya J2EE IVR.
·
Instrumental
in reverse engineering JTAPI/TSAPI/CTI custom Avaya software that was no
longer supported without ANY source code.
·
Built
outbound dialing system using Asterisk with PHP API.
·
Handled
development of applications supporting more than 200 call centers handling
nearly a million calls per week. Citrix and VMware integration Technical Lead
·
Spearheaded
analysis and implementation of VMware/Citrix form Physical to Virtual
integrations within the telephony and network services area.
·
Handled
analysis of multiple solutions and created design proposal, which provides cost
reductions, efficient and effective recovery of systems.
·
Dialog
Designer development
·
Managed
virtualization of physical machines based on system performance and trending
to optimize system resources and leverage failover capabilities.
·
Successfully
improved multi-purpose systems, which limits dedicated hardware resulting to
a saving in power, cooling and hardware costs.
·
Successfully
implemented the most reliable telephony systems at Edward Jones with a
99.999% uptime in five years.
·
Implemented
Multiple Cisco 3845’s to provide T38 Faxing solution that spooled faxes to
over 10,000 remote offices.
Confidus
GroupJan 2003 – Feb 2008
Solutions
Engineer Consultant
·
HoneyPot
management for US Govt. Agency
·
PCI/DSS
certification and scanning of ecommerce hosted customers
·
Validation of
exploited systems
·
Setup hosted
VOIP systems using Asterisk
·
Setup Pay by
Phone systems using PHPAGI on Asterisk systems
·
Provide
security and OS/Application Security hardening techniques for ecommerce
customers
·
Managed
server upgrades for nearly a hundred Microsoft servers including software
certification, testing and implementation for the network services team.
·
Served as
liaison, ensured business owners have functional and regression testing plan
and system resource to build servers/virtual systems on W2K8 with OS SME’s to
assist.
·
Conducted
weekly meetings with business owners and software vendors to identify W2K8
gaps.
·
Enforced
migration of Legacy Avaya G3R to Avaya IP based switch, reengineered
Microsoft based CTI software for Redhat Linux 4 compatibility.
·
Handled Avaya
Enablement Services, allowing the use of CRM systems in its current form
without expensive customization and enhancements.
·
Handled
transition, documented and conducted training on project/application to voice
operations team.
·
Conducted
intermediate level Linux training including a dedicated RHEL 4 environment to
Voice Operations team. Ensured ability to support and maintain new Linux
based telephony systems.
·
Served as
network director representative, handled streamlining of RPM building
process. Provided architectural and design strategy for security review,
creation of SPEC file based on archive and effective streamlined Linux
software process.
·
Served as
technical lead and liaison between voice projects team and the business
owners.
·
Handled
architecture and documentation of software upgrade requirements.
·
Managed
timeline upgrades and scheduled SME’s to assist SME’s with OS/Software
defects.
·
Served as
project leader for the migration of over 2,000 apps running on Solaris for
porting on RHEL.
·
Spearheaded
testing team conducting functional/regression testing and UAT. Ensured QC is
conducted on all functional and regression testing process.
·
Created and
implemented Disaster Recovery testing strategies for telephony solutions,
which validates service functionality during component failure, or disaster
to primary datacenter.
Bunge
Jun 2007 – Nov 2007
Senior
Linux Administrator
·
Managed Linux
applications support and handled more than 60 Enterprise Red Hat Enterprise
servers. Provided level III support for more than 3000 Microsoft Exchange and
100 Lotus Notes mail users.
·
Provided
support on Linux applications including but not limited to Tibco, Websphere,
Lotus Domino and VMware on Linux ESX platform.
·
Managed and
administered reverse proxy servers and assisted in penetration testing for
exploit discovery, web applications and PCI compliance.
·
Served as
technical lead for the support and architectural delivery of more than 60
RHEL servers and provided technical support on hardware installation.
·
Handled
setting up of HP Proliant hardware in the data center, KVM and OS
installation. Designed and implemented Linux based services including
implementation of IPTABLES a Linux Firewall, Samba, Apache, Tibco, FTP and
Websphere.
·
Provided
Level III support for mail users, both Exchange and Lotus Domino. Implemented
Zabbix monitoring which trends and monitored over 100 machines.
·
Developed and
executed Bash scripting which automated and streamlined companywide business
functions.
Confidus
GroupNov 2000 – Feb 2007
Senior
IT Consultant/Senior Network Architect
·
Handled
multiple e-mail systems migration including IBM Lotus R4.8 to R5. Provided
webhosting support, CRM/ERP integration and dedicated server-hosting
solutions for over 1000 customers.
·
Handled
setting up of email systems with IBM Lotus R5 for multiple companies
including Thompson Learning, Missouri Highway Patrol and Astaris.
·
Served as
technical lead and IT consultant, performed systems upgrades and email
platform migrations to Lotus Domino.
·
Developed and
executed import/export mail scripts of NAB and mail files to support data
migration and system upgrades.
·
Created and
developed multiple e-commerce websites for Confidus/Integranet based clients.
·
Implemented
SBS 2003 hosting which leveraged Microsoft Virtual Server 2005 and designed
multiple domain catalog servers and SQL servers for large SharePoint
implementation.
·
Managed and
implemented mobile device delivery with BlackBerry Enterprise Server and
Active Sync. Created architecture design based on customer’s requirements and
implemented mail scanning resources and best practices.
·
Managed Data
center, provided after hours and on-call support.
·
Handled and
supported hardware and operating systems installation and maintenance.
·
Conducted
server and network architectural review and implemented enhancements to
improve network performance.
·
Developed and
maintained more than 1000 web-hosting sites on cPanel platform.
·
Assisted
customers with Perl, MySQL, Postgresql, and PHP issues
·
Handled
installation and provided support to high-end customers with dedicated
Microsoft Exchange servers with Blackberry Enterprise Servers. Handled root
cause discovery on email gateway issues. Implemented storage/backup
strategies while providing 99.999% SLAs.
State
Farm Insurance Oct 2004 – Oct 2006
Microsoft
Exchange Architect
·
Served as
exchange 2003 Architect, managed message and collaboration area handling more
than 178,000 mailboxes. Served as liaison between Microsoft and TAMS,
provided support during service outages. Conducted analysis and documented
root cause of service issues. Identified and documented root cause utilizing
skills on Microsoft Active Directory services, Domain Catalog, SMTP routing
frontend and bridgehead servers.
·
Led the Avaya
Unified Messaging project, allowing users to receive voicemail via Microsoft
Exchange.
·
Worked as a
liaison between State Farm and Avaya to identify and implement the best
architectural solution per the requirements set forth in the effort.
·
Managed Avaya
Unified Messaging project, which allows users to receive voicemail via
Microsoft Exchange.
·
Served as
liaison between State Farm and Avaya, identified and implemented
architectural solution in line with the established requirements.
United
States NavyMAR 1992 - MAR 2000
IT
Manager
·
Managed over
40 personnel within the supply department.
·
Ensured
network systems are available to users, authorized and installed request for
resources in workstations.
·
Managed Novel
NetWare 3.12 to Windows NT 4.0. Implemented Novel to Microsoft Windows NT 4.0
for authorized users including installations of NT4.0 operating system,
migrations of large file volumes from NetWare to Microsoft FAT16.
·
Managed
adding and removing of Windows NT user accounts.
·
Handled
installation of hubs, switches, fiber and copper wiring. Provided 900 service
calls in a six-month period including installation of Windows NT 4.0 and
Windows 3.11 on workstations, replacing hardware such as hard-cards and
hard-drives, network cards and motherboards.
·
CEH v8
·
CPT
·
CISSP (Currently working
on)
·
RHCSA on Redhat 6 Certification#
130-221-468
·
MCSE on Windows 2000 -MCP ID#
2956842
·
MCSA on Windows 2000 -MCP ID#
2956842
·
MCP on Windows 2000 -MCP ID#
2956842
·
Microsoft NT 4.0 Administrator
-2001 Brain Bench
·
Computer Industry Knowledge Expert
-2002 -Brain Bench
·
Microsoft Windows 95/98 Specialist
-2002 -Brain Bench
·
Cisco Voice Gateways and
Gatekeepers (GWGK) v2.0 – October 18, 2007
·
Cisco Data Center UNIFIED FABRIC
(DCUFI) – October 5, 2012 Certificate number: 70959
·
Associate of Arts in Business
Administration Degree (AABA)
American
InterContinental University