Sajayan Gopalakrishna Kaimal                                                       

Sr. Java Consultant/Lead

 

Summary

§         An IT professional with around 15 years (over 8 years in the USA) of experience in the areas of Software Development, Solution Design, Solution Architecture, Object Oriented Design, Technical Leadership, Implementation and Upgrade of enterprise-wide software systems

§         Successfully completed multiple assignments for clients like Citigroup, American Express Financial Advisors (Ameriprise), GE Healthcare Clinical Services, GE Plastics, GE Industrial Systems, Xerox, OfficeMax, VeriFone, Amdocs, Motorola, Vodafone, British Telecom, Infosys, Tata Consultancy Services, Polaris Software Lab Ltd in countries, USA, UK, India, Brazil, Mexico, Malaysia, Spain, and Romania.

§         Expertise in Enterprise Application Development using JAVA/J2EE, Servlets, JSP, JDBC, JMS, XML, WebLogic, Web Services; Expertise in J2EE Design Patterns, MVC Frameworks and UML

§         Expertise in multiple database environments like Oracle 8i/9i/10g/11g, MS SQL Server, MS Access  and PL/SQL programming; developed PL/SQL programs for very large Databases

§         Software Development Experience include:

ü       End-to-End Design, Architecture and Development of Solutions

ü       Requirement Gathering; Analysis of Business Requirements, Gap Analysis

ü       Developing solutions, data modeling and Code development

ü       Excellent Analytical and Problem Solving skills

ü       Technical  Management and Leadership

ü       Customization of existing functionality

ü       End to End Implementation

ü       System Upgrade /Migration and Data Migration

ü       Test planning and Execution

ü       Implementing and adhering Quality processes and guidelines

§         Expert in handling Customer interfacing and on-site/off-shore coordination roles for multiple years

§         Experience as an Application Support Lead maintaining and supporting (24x7) Five large and critical production systems with very strict SLA guidelines

§         Effective Communication skills maintaining ideal balance between technical and business skills; Reputation of motivating teams towards project goals; Excellent achievement track record of working in complex IT projects in highly demanding environments, gaining IT and business client satisfaction; quick learner

 

Master of Computer Applications, April 1999, Bharathiar University, India

Bachelor of Science (Physics) May 1996, Mahatma Gandhi University, India

 

§          Java Platform : Core Java, J2EE, JSP, Servlets, JavaScript, XML, HTML, CSS, SOAP, WSDL, Axis, Web Services

§          Application/Web Servers : BEA WebLogic Server 8.1/9.1, IIS, Apache Tomcat, BEA Tuxedo 8.1/9.1

§          RDMBS/DBMS : Oracle 8i/9i/10g/11g, MS SQL Server 2000/2005, MS Access, PL/SQL, T-SQL

§          Operating Systems : Sun Solaris, Windows 7/XP/2000/NT, Shell Scripting

§          Reporting Tools : Crystal Reports, Actuate Reports

§          Source Control : SVN (Sub)Version Control, Visual SourceSafe

§          Tools / Utilities /Other : Eclipse 3.x IDE,TOAD, PL/SQL Developer, Microsoft Office, SharePoint, Project,  Visio

§          COTS Package: Amdocs CRM, jBilling

§          Other :  Technical Design, Detailed Design, OOPS, OOD, Design Patterns UML, Visual Basic, CSS, Java Script

 

 

 

 

Professional Experience

 

Business Solution Analyst/Project Lead

As a Business Solution Analyst/Project Lead, I am working on various projects of VeriFone’s offices in NA and Latin American countries. The highlights of the role are:

Responsibilities :

§         Design and Development of Payment-as-a-Service (PaaS) system which interconnects VeriFone’s ERP, CRM, Terminal Management and Billing systems.

§         Evaluate and analyze end-to-end system requirements for new or modified business processes

§         Design and develop solutions for various systems in  Java/J2EE, Oracle, Solaris platform

§         Determine feasibility, time required and compatibility with IT systems (Amdocs CRM, jBilling etc.). Design and prepare various system enhancement/enhancement proposals.

§         Identify system components and programs to be created or modified.

§         Work with stakeholders and cross-functional teams to review system proposals and obtain sign-offs.

§         Co-ordinate delivery of systems across IT teams. Maintain and support all tiers of the Amdocs CRM and jBilling Systems

§         Provide day-to-day support for stakeholders in Latin American countries

 

Technologies used: Java/J2EE, WebLogic, JMS, Oracle 10g/11g, PL/SQL, Spring Framework, Amdocs, jBilling, and Solaris, Oracle BPEL

 

Projects/Assignments:

1.       Payment-as-a-Service implementation for Brazil (January 2013 – August 2013)

2.       Payment-as-a-Service implementation for Mexico (September 2013 – Till date)

 

 

Senior Consultant

I worked as a Senior Consultant with Citigroup NA on the CitiDirect Corporate Banking system. CitiDirect Online Banking is Citigroup's web-based banking platform. CitiDirect puts all the corporate banking functions in one security-protected place, giving around the globe, a centralized access to all account information in real time right from the desktop. CitiDirect provides authorized users access to the broadest range of domestic and global payment methods. CitiDirect Online Banking is live in 90 countries around the world. The platform is based on technologies like Java/Java EE, Oracle 10g, PL/SQL, WebSphere, WebSphere MQ, JUNIT, Corporate Banking Framework, and Solaris

Responsibilities:

§         Working on enhancing the largest Corporate Banking solution which is used by various clients all over the world

§         Analyze business requirements and provide efforts estimates ,preparing project plans and assigning resources

§         Design and development of the solutions based on Functional Requirements

§         Technical Leadership for enhancing Payments product for key business requirements for North America and Latin America region

§         Leading the development project team based  out of onshore and offshore locations

§         Provide coordination and support during QC and UAT testing

§         Status reporting to Customer PMO, coordination with various groups

§         Coordinate with Business team on functionality rollout and post production support

Project Details:

§         Implemented eDealer (Foreign Exchange deal booking application) application to show real time Foreign Exchange rates to user and book the deal with real time exchange rates.

§         Worked with Bloomberg application to fetch real time foreign exchange data for eDealer System

§         Implemented the framework to integrate eDealer deals with Citi direct Payments in case of CBFT (Cross Border Fund Transfer) Payments.

§         Implemented module to communication between CitiDirect and FDDS (Fraud Detection Digital Service) via Tibco EMS and IBM WebSphere MQ

§         Used JMS to communicate with different backend components and CitiDirect

§         Implemented stored procedures and complex queries to communicate between Java and RDBMS.

 

Principal Consultant

As a Principal Consultant, I played various roles based on project, such as Technical Lead, System Analyst, Solution Architect and Technical Consultant. Most of the projects that I worked are in the platform: Java/J2EE-WebLogic-Oracle-Solaris which involves significant amount of front end development, back-end/server side development and extensive usage of Oracle PL/SQL.

Major Accomplishments

§         Technical Lead for a challenging migration of legacy application into Java/J2EE-WebLogic-Oracle based system.

§         Design and Development of CRM Client Customizations, Server side components using Java, JDBC, CRM Business Objects

§         Design and implementation for Integration of CRM System with external applications using JMS, XML, SOAP and Web Services.

§         WebLogic JMS Configurations, setting up WebLogic for both Web Server and JMS servers.

§         Designed and developed critical Java based solutions; Lead a team (located at two different geographical locations and customer on geography) in delivering a challenging project.

Projects/Assignments:

1.      Amdocs Inc. (May 2010 – April 2011) - TTS - Amdocs Global Engagement

Technology Used: Java/Java EE, Oracle 10g/11g, PL/SQL, WebLogic 9.2/10.3, Amdocs 7.5 / 8.0,

Role: Solution Architect / Project Manager

Project Details:

§         Global Engagement with TTS and Amdocs for various customers of Amdocs

§         Leading and managing project teams based out of different locations

§         Analyze Requirements, prepare, negotiate and finalize effort estimates

§         Detailed design of Business Requirements based on HLD or IA

§         Java Based Smart Client code development and testing

§         Provide consulting to various project teams

 

2.      Motorola, Holtsville, New York (Jan 2010 – April 2010) - Motorola EMB CRM Upgrade and Development

Technology Used: Java, JSP, Oracle 10g, Sun Solaris, Tuxedo, Amdocs 7.5

Role: Consultant

Project Details:

§         Provide consulting to the technical upgrade of the CRM System

§         Design and Development of various Business Requirements along with Upgrade

§         Java/JSP based eSupport application migration to new environment

§         Supporting UAT and provide technical consulting to migration team

 

3.      Vodafone Romania, Bucharest, Romania (June 2008 – Dec 2009) - CRM Upgrade, Development and Support

Technology Used: Java/J2EE, BEA WebLogic 9.2, Oracle 10g, PL/SQL, Sun Solaris, AmdocsCRM 7.5

Role:  Technical Lead & Solution Architect

Project Details:

§         Business Requirement gathering and discussions

§         Design and development of Data Migration scripts

§         Design and Development of SmartClient customizations

§         Migration of Data in Dress Rehearsal and Production environments

§         Supporting Vodafone UAT and Migration team

§         Post migration Support and Enhancements (Change Requests)

 

4.      ONO, Madrid, Spain (April 2008 – May 2008) - ONO Upgrade Analysis

Technology Used: AmdocsCRM 6.0, Java/J2EE, BEA WebLogic 8.1, Oracle 9i, PL/SQL, Sun Solaris, BEA Tuxedo 8.1

Role: Consultant

Project Details:

§         Analyze the existing CRM application for feasibility of technical upgrade

§         Preparation of Upgrade  Assessment document

§         Design and development of initial upgrade scripts to help upgrade

§         Study the Java based Process Manager for upgrading to a new APM(Amdocs Process Manager) solution

 

5.      OfficeMax Inc., Naperville, IL, USA (Feb 2008 – March 2008) - OfficeMax Clarify Upgrade

Technology Used: Oracle 9i, PL/SQL, Sun Solaris, BEA Tuxedo 8.1, Amdocs 6.0

Role:  Project Lead

Project Details:

§         Lead Technical Consultant for the upgrade

§         Upgraded from Clarify  10.1 to Amdocs CRM6.0

§         Design, Develop and Fine Tune the Upgrade scripts

§         Production cutover and post-upgrade issue resolution

 

6.      Maxis Communications Bhd, Malaysia (Nov 2007 – Jan 2008) - CMSS Upgrade Project

Technology Used: Oracle 9i, PL/SQL, Sun Solaris, BEA Tuxedo 8.1, Amdocs 6.0

Role:  Project Lead

Project Details:

§         Lead the onsite Upgrade Team and complete development and test upgrade

§         Plan, Design, Develop and Execute the Upgrade scripts

§         Provide Technical and Functional consulting to the team

§         Coordinate with various interfacing teams as part of the upgrade

§         Production upgrade rollout and support

§         Upgraded the CRM system from Clarify  10.1 to Amdocs CRM6.0

 

 

Consultant

As a Consultant with Enterprise Solutions business unit of Infosys, I played the roles such as Designer, Programmer Analyst, Project Lead/Manager and Technical Consultant mostly located at London.

Major Accomplishments

§         Solution Design for a complex order management system(J2EE-WebLogic-Oracle-Solaris) and lead the complete development cycle

§         Developed Order Management solution using Java, JDBC and CRM Business Objects in the middle layer for a large CRM System

§         Design and Implementation of Integration of Amdocs CRM with external systems using CRM integration framework and JMS, XML, Web Services.

§         Production Support Lead supporting 5 business critical applications 24x7, which involves quick problem solving, incident handling and fixing.

 

Projects/Assignments:

1.       British Telecom, London, UK (May 2007 – October 2007) - BT NEO

Technology Used:  Java/J2EE, BEA WebLogic 8.1 Oracle 9i, Sun Solaris, Process Manager, AmdocsCRM 6.0

Role:  Project Lead (Technical)

Project Details:

§         Provide Technical Leadership to the offshore Development Team.

§         Participate in the Design discussions and coordinate with Solution Designers and E2E designers

§         Provide Technical and Functional consulting to the team

§         Coordinate with various interfacing teams as part of application development

 

2.       British Telecom, London, UK (April 2006 – April 2007) - Support and Maintenance Factory

Technology Used:  Oracle 8i/9i, Sun Solaris, BEA Tuxedo, Amdocs Clarify CRM, Clarify Process Manager
Role:  Project Manager (Technical)

Project Details:

§         Manage the Application Support Team  and provide technical leadership and mentoring

§         Maintains the Support SLA and continuous improvement of the same

§         Coordination with Service Management and Program Management to handle day to day issues

§         Facilitate 24x7 Support from in offshore - onsite model so that there is least or no downtime

§         Ensure effective incident, problem and change management (ITIL)

 

3.       British Telecom, London, UK (August 2005 – March 2006) - SPACE In Life Product Support Group

Technology Used: Oracle 8i, Sun Solaris, BEA Tuxedo, Amdocs ClarifyCRM 10.1, Process Manager

Role: Project Lead (Technical)

              Project Details:

§         Lead the Product Support Group from on-site

§         Follow up and liaise with various groups such as designers, customers, developers and Service Managers

§         Accept, analyze and resolve faults raised by users and interfacing teams as per SLA

§         Daily monitoring and support of Order provisioning process

 

Engineer - Design & Development

As a Design & Development Engineer and IT Analyst, played various roles such as Project Lead, System Analyst and Developer located at various customer locations as well as offs-site locations.

Major Accomplishments

§         System Analyst and Developer for a Java and WebLogic based Mobile solution implementation for a Healthcare leader

§         Developed and implemented eSupport Web Application based on JSP and WebLogic.

§         Various assignments as Developer and System Analyst which are all customer facing  engagements

 

Projects/Assignments:

1.      American Express Financial Advisors (Ameriprise), Minneapolis, MN (September 2004 – June 2005) - Sales Service Delivery (SSD)

Technology Used:  Core Java, IBM WebSphere MQ, Amdocs ClarifyCRM 11.5, BEA Tuxedo, SQL Server 2000, Windows 2000

Project Details:

§         Lead the Knowledge Transition to take over the project from another vendor

§         Manage the 24X7 Support and Maintenance activities from on-site.

§         Accept, analyze and resolve faults raised by users and interfacing teams as per SLA.

§         Requirement gathering, analysis, estimation and design of new customizations.

§         Handling deployments/rollouts  in the production system

 

2.      GE Healthcare Clinical Services, Jupiter, FL, USA (April 2003 – August 2004) - CS Orion Integration / CS Wireless

Technology Used:   Java, Java Script, WebLogic 6.0, Oracle 8i, Sun Solaris 5.7, Orsus Mobile Framework, Actuate Reporting, ClarifyCRM 8.5/10.1,

Project Details:

§         On-Site coordinator for CRM maintenance and support

§         Design and development of CRM functionality in Orsus Mobile Framework (Wireless Integration)

§         Clarify eFrontOffice 8.5 Classic client enhancements

§         Actuate Report Creation and Enhancements

 

3.      GE Plastics, Pittsfield, MA, USA (July 2002 - March 2003) & (August 2001 - October 2001) - eSupport Implementation and  SSO Synchronization

Technology Used:   Java/JSP, HTML, BEA WebLogic 5.1, Oracle 8i, UNIX, Clarify 10.0 eSupport

Project Details:

§         Installation and configuration of BEA WebLogic 5.1, Clarify 10.0 eSupport and Routing Server

§         Customization and Development of JSP pages for eSupport

§         Initial support for the application in Production

§         Analysis, Design and Development of Change Requests

§         Synchronizing Clarify user information with Global Address List  (SSO Synchronization)

§         Implementing new Clarify Business Rules

§         Coordinating with the client and the SSO admin team

 

4.      Xerox Corporation, Buffalo, NY, USA (November 2001 - June 2002) - Xerox - Service Choice

Technology Used:  Oracle 8i, Sun Solaris, BEA Tuxedo, Clarify 8.5 / 10.1

              Project Details:

§         Analysis, Design and Development of CCM (Customer Case Management ClearSupport) Enhancements  and  Fixing of reported bugs

§         CRM Upgrade Evaluation (from v8.5 to 10.1)

 

5.      GE Industrial Systems, Fort Wayne, IN, USA (October 2000 - July 2001) - CRM Center of Excellence -  TCS - GE Industrial Systems Offshore

Technology Used: SQL Server 7.0, Windows NT Server, and Visual Basic 6.0, Clarify 8.0

              Project Details:

§         Development and Implementation of Log Fax functionality

§         Clarify GUI customizations

§         Migration of Lotus Notes Data in to Clarify Solutions using custom developed Clear Basic scripts

§         Development of Email Service that can handle attachments

 

 

 

Software Engineer

Being part of the software development team in a Microsoft Solution Provider/Partner got to work with latest Microsoft Technologies at that time. Worked on different projects in various technologies like: -

Visual Basic 6.0, ASP, SQL Server 6.5 / 7 and IIS 4.0 in Windows NT 4.0 Environment

Major Accomplishments

§         Developed various applications in Visual Basic 6.0, ASP and IIS.

 

Projects/Assignments:

1.       Leaps 2000 - Leave Attendance Processing System (Jan 2000   - Sep 2000)

Responsibilities:  Design and Development

2.       Maintenance Management System (May 1999 – Dec 1999)

Client: L& T Komatsu Limited, Bangalore, India

Responsibilities: Designing of Screen Layouts, Coding

3.       Project Trainee (Dec 2008 – Apr 2009)

 

 

 

Employment History

§         VeriFone Inc., Clearwater, FL (January 2013 – Till date)

§         Polaris Software Lab Ltd, Woodbridge, NJ ( April 2011 – January 2013)

§         Teledata Technology Solutions, Walnut Creek, CA (Jan 2008 – April 2011)

§         Infosys Technologies Ltd, Bangalore (July 2005 – October 2007)

§         Tata Elxsi Ltd, Bangalore (Sept 2000 – June 2005, on deputation to TCS Ltd)

§         Absolute Infotech Private Ltd, Bangalore (May 1999 – Aug 2000)