Supported Apple’s IOS, Mac OS X, and Windows 2003 Server. Administered and supported Exchange/Microsoft Office 2010(Mac), WAP, hardware, VMWare-Fusion, and network OS migration. Provided effective application problem resolution for CISCO wireless LAN, Avaya Telephony/VOIP, and object monitoring. Addressed network TCP/IP, DHCP/DNS issues, responding to client’s requests via telephone and e-mail

·  Provided maintenance support for CISCO Client/Server network

·  Supported VMWare-Fusion for Mac OS X within Active Directory

·  Worked with applications including SAP, Oracle, identifying and resolving complex issues.

·  Guided users with how-to procedures, and provided online solutions to technical questions.

Motorola Mobility Inc., Sunrise, FL7/2008-9/2009 between 11/2009-10/2010 completed some short projects, and continued school studies.                            Application Infrastructure Engineer

Provided support for process-tools, utilizing problem-solving techniques to resolve issues and complete objective tasks. Managed projects including JAVA package deployments, application life cycle, and provided valuable input in the completion of critical business decisions. Aided in the restoration and administration of development and Media servers, RHEL, Solaris, to assure proper multitier application testing was completed.

·  Supervised software/application staging lab support and integration.

·  Involved in Software Programming-upgrades of mobile devices and digital certificates.

·  Performed Content Lifecycle Management and technical support for mobile platforms and hardware.  Conducted extensive LBS a-GPS-GSM testing for third party applications.

·  Supported network environment constructed of MS/UNIX-Sun Microsystems Solaris, Apache/Tomcat, and RHEL running multitier applications.

·  Administered CheckPoint ClusterXL VPN-1 firewall architecture supporting users in Latam

·  Administered content pre/post-loads; configuration of MIDlets, and Digital Media.

Alpha Staff Inc., Fort Lauderdale, FL8/2007-4/2008

Systems Administrator

Conducted efforts to improve maintenance, and deployed departmental Windows XP IBM/Dell workstations, laptops, and desktops services, allowing for a seamless transition, while increasing performance. Worked as liaison to the System Engineers, and managed projects that included SafeBoot Endpoint Encryption implementation in a SAN VMWare environment, designed to protect company’s assets and improve network security. Monitored and provided support for production servers including: SQLServer, IIS, and Server 2003 domain controllers.

·  Created data logging polled from system management servers using web technology tools, helping identify application bottlenecks and abnormalities.  

·  Initiated reports from logged data, making sure the operation of production servers was uninterrupted by addressing all system and network errors.

·  Performed incident handling functions, and presented solutions involved in end-user

Support for VPN, CITRIX, Backup Exec, E-mail, RSA security, and break/fix services.

WMS (AT&T), Miramar, FL6/2006-4/2007

Systems Network Engineer

Recommend procedural changes designed to improve reporting mechanisms and event handling.  Supplied team of engineers with seamless operation subsystem statistics; packet-based network nodes reporting, while maintaining functionality of the diverse management controls of operations. 

·  Generated solutions for InterReach Unison Wireless systems, used to connect to Network-In-A-Box (NIB) Core GSM solution, troubleshooting initialization and connectivity issues.

·  Supported the operations of expandable hardware cellular architecture (MSC/BSC/BTS), maximizing reliability of all access elements, using efficient decision-making techniques.  

·  Monitored NMAP, Reflection X WaveView OMC Client/Server, and UNIX/Solaris Servers

·  Handled all alarms/alerts for components, and infrastructure support for: CISCO 2800, 2811, 3600 Series, PGW trucks, DAS, SS7, NNI, iDirect satellite links, GPRS, T-1, DS3, MetroE, WAN links/FR/MPLS, and Client/Server operation.

Telefonica, Miami, FL 8/2004-1/2006

Technical Engineer II

Performed root cause network administration of traffic using protocol analyzers tcpdump, ethereal/Wireshark, troubleshooting all provisioned UNIX-FreeBSD, CentOS, Fedora, RHEL, Windows servers, detecting network anomalies. Administered dedicated Web servers, and experimented with VMWare-ESX. Managed applications on servers running on multiple OS's, and hardware platforms. Served as second tier support, and provided incident management resolving and closing IT Support tickets. Gained knowledge and utilized Network tools (RRDTool/Catti, SNIPS, MRTG/PRTG) SolarWinds, Apache, Nagios, CP-Plesk Access, Webmin, DNS, SSH, Telnet RDP, DW, and CITRIX ICA. Worked in coordination with tier III team resolving more complex issues to ensure that all service levels were maintained. Managed server Perl scripts for automation of tasks; Tivoly ASM Backups, and recovery functions.

·  Provided automation of maintenance scripts for server, and system management tools.

·  Carried out rotational tape backups, and performed restoration of high-end RAID servers.

·  Utilized the Internet, and networking tools to find exploits and vulnerabilities to mitigate security threats. Performed special requests installations of 2K3 Server, CentOS, Fedora CORE, RHEL-ES, FreeBSD, MS-SQL, Ensim, Plesk, CP, and Tivoli ASM.

·  Worked with CISCO technology addressing LAN connectivity and routing issues.

Florida International University (Present) Miami, FL

Bachelor’s Degree: Information Technology (Transfer Student)

DeVry University (2006-2009) Transferred     Miramar, FL