SNEHAL PATEL

Alpharetta, GA

 

 

Summary:

§ 7+ years in technical team lead role, leading, mentoring and managing software engineers\projects onshore and offshore in fast-paced environments at top tier firms

§ 17 years of experience in devising customized and innovative solutions, meeting ever-changing business requirements

§ Proven track record of developing and leading multiple software/system projects with emphasis on data processing, EDW, BI for revenue operation, contract

§ Software Development Life Cycle (SDLC) experience using Waterfall and RAD (Agile-Scrum) project management techniques for Data warehouse, BI Analytics, web-based n-tier architecture, and client/server

§ Hands-on development and SDLC involvement including requirement analysis, functional and high-level design, design walk through, development, code review, test plan, test data setup and level 1 to 3 production support

§ Experience in Enterprise application integration, billing transformation (legacy system synergy due to mergers & acquisition), data profiling, data analysis, ETL, ELT, and batch processing

§ Proficient in relational and dimensional modeling, access control, SCD, CDC, data integration, data warehouse and DB performance

§ Experience in software/system configuration management, database upgrade/migration and connection pooling

§ Analytical problem-solver able to anticipate issues, alter/create new systems that streamline operations, resolve concerns and improve efficiency.

 

 

TECHNICAL:

Environments:  Windows, UNIX, Linux, J2EE

Programming/DB:  Oracle 11g to 8, PL/SQL, ETL/ELT, DW, MS SQL Server 2000, Access, Shell script, My SQL, Perl, Erwin, SQL Data modeler

J2EE Platform: Java, JDBC, Servlets, JSP, HTML, XML, Java script, ANT script, WS

Familiar with: Spring framework, .NET, VBScript, Macros, SSIS, SSRS

Development:  SDLC, Agile (scrum), OOD, Solutions Architect, functional/technical Design, CM, Project lead/management, Performance and capacity test analysis, Prod Support (level 1-3)

Web/App Server:  Sun One Web Server6.X, Web Logic 9/10.1, Tomcat

Version Control:  CVS, IPM, PVCS, Dimensions, Sub Version, Visual Source Safe

IDE /Tools:  Talend, Eclipse, Ab Initio, OEM, Oracle reports 9i/6i, TOAD, SQL Plus, SQL Loader, Designer/2000, JDeveloper, Visio, SQL Navigator, MS Project, IBM MQ, Mediation Zone

 

 

7/13–Present  GE Capital

Systems Engineer

Responsible for interacting with internal customers, and other technical resources to deliver solutions for a wide variety of applications. Applications supported are a mix of commercially

available (Fircosoft filtering and Kronos) and internally developed. Applications deployed are supporting the functional areas of Compliance, Human Resources and Finance.

 

Essential responsibilities:

§    Played a pivotal technical role in the successful transition of GDC resources, data center, and software upgrades - delivering high-quality solutions on time and within budget

§    Applied accrued experience and skills across multiple application development teams in a fast-moving multi-location environment as a designer, developer, and tester

§    Developed Technical Specification from Business Requirements and Functional Specification Artifacts including SOP

§    Worked closely with an experienced staff comprised of both GE FTE resources and/or 3rd party contractors.

§    Architected and designed ETL/ELT, reconciliation and audit process

§    Serve as technical resource to teams of offshore and onshore programming resources.

§    Lead requirement gathering, analyze design with process/program objective, input/output requirement, scalability and optimized solution for GECOM interface enhancement and employee WLS process

§    Integrated various solution components using variety of tools and languages for a variety of functional applications including: ETL/ELT design, Ab Initio graph, batch processing, DB development, various scripting (shell, JIL, batch), XML and J2EE Components for Unix and Windows Server 2008

 

8/12–7/13 VERIZON WIRELESS

Data Modeling/Architect     01/2013 – 07/2013

Responsible for data modeling and database design (ODS, Data Mart, OLTP) for (JITR) Just In-Time Rating system that process network data to billing systems. Integration to Usage Broker systems to processes all Verizon wireless network usage data for rating and billing.

§    Design ODS as per requirement, deploy ODS, load and maintain data with CDC replication for subscriber and ETNI

§    Design OLTP DB for UB/JITR and Error Handling Systems

§    Design Revenue Operation Data Marts for reconciliation and Error correction

§    Data modeling responsibility includes access control, naming standard, data stewardship, following data governance, creation of DDL/DML, deployment, replication, data flow walkthrough, DB development code review

Tools: ERwin, Data Modeler, IBM InfoSphere, Toad, Informatica, SQL Loader

 

Performance Lead – Usage Broker   08/2012 – 07/2013

Develop and implement custom performance monitoring system. Calculate and measure performance characteristics including Service Level Agreement (SLA) criteria. Define, establish and ensure performance testing processes and procedures for risk mitigation. Develop, verify, and report pre-release performance characteristics. Identify and resolve performance, scalability, or throughput issue.

§    Design, develop, and implement software infrastructure for capacity(scalability), throughput planning

§    Develop and maintain software infrastructure for performance and capacity assurance using custom tools and libraries to capture performance characteristics of 1,000,000+ transactions per second.

§    Create custom applications and libraries to transparently monitor system statistics across parallel environments via kernel and process statistics.

§    Define, develop and maintain performance scenarios for Usage Broker and integrated systems using automated script, setup and retooling processes

§    Develop and maintain tools and scripts automating simultaneous reset of performance database and parallel environments

§    Verify and validate new implementation and process via peer review

§    Provide technical guidance and mentoring to individuals or teams as needed

§    Monitor, record, present analysis and result, and approve release, per performance, for largest daily throughput of UDRs.
Tools: Linux, Perl, Shell, GCC, Eclipse, MS Visio, MS Project, Oracle, IBM MQ, MediationZone, IBM GPFS, Data stage

 

 

02/12 - 6/12Velti   

Sr. Software Engineer – Data Warehouse and BI Analytics

Design, development and support of Mobile Marketing OLAP DW system. DW enhancement and BI Analytics reporting for latency/performance, traffic, campaign and billing. Data Warehouse process improvements focusing on ETL, partitioning, materialized views, SQL tuning and logs.

§    DW ETL process to convert router non-relational data in to fact and dimension model. Daily volume of 25-30 million rows.

§    Various batch processing of scheduled marketing campaigns for analysis and billing. Volume 5 to 10 million rows.

§    Automated Star Service monthly billing process using shell script, pl/sql and ETL processes.

§    Development of customer facing latency and performance reports for marketing campaign.

§    Analysis and design of real time data refresh and new BI reporting platform using Vertica (Analytical DBMS) and Tableau for data visualization – internal and customer facing portal.

 

 

12/98 - 10/11Verizon communicationS, Inc.

 

v      Lead System Consultant - System Analysis and Programming      2007-2011

Responsible for design and implementation of SDLC for contract and billing related IT systems for revenue operation for Verizon Communications’ global footprint.

§    Analyze and assimilate ever-changing business requirements and users’ needs by development, enhancement and integration of various contract and billing systems.

§    Collaborate with project managers and cross functional business group to define change control and ensure on-time completion of project deliverables.

§    Develop project design, walkthrough, data integration, configuration management.

§    Developed J2EE application components & back end processing to ease implementation of business logic.

§    Designed and implemented various interfaces between revenue operation applications via data feeds, web services (SOA), ad-hoc reports to streamline business process.

§    Implemented connection pooling using JAVA to support increased 20% load towards month end.

§    Fine tuned time-consuming queries identified by AWR report, using indexes, hints, and partitioning, materialised view/logs and rewrote many of the queries to substantially improve 80% response time.

§    Worked extensively with DBA to upgrade, access control and migrate database to grid.

§    Played a key role in building off shore development team, providing system training to bring them up to speed to participate in development.

§    Ensured timely production support and issue resolution including level 3 production support.

 

v      Audit Engine (Primary Project  - Lead Solution Architect)  1998 – 2011

§    Data Warehouse: Design and development of ETL processes to consolidate 16 legacy systems data into  data warehouse allowing a one stop audit, auto pilot, verification process, and automated work flow management for various user groups across field reps, contract implementation, and revenue operation.

.           Change Data Control (CDC) and Slowly Change Dimension (SCD) design and implementation.

.           Development and support of ETL processes using SQL Loader, external tables, global temp tables, PL/SQL, procedures, packages, UNIX shell scripts and Talend tool.

.           Responsible for logs, data archive and purge functionality.

.           Development of batch process using PL/SQL, UNIX scripts to apply business rules, WFM, and  audits\exceptions processing on consolidated data.

.           Daily volume 5 – 20 million rows.

§    Online Analytical Processing (OLAP): Developed OLAP for Accounts, HLQ, Data view, Rate cards, and promotions. Designed and developed Descriptive and Predictive Analysis processes to apply business rule and validation of customer’s billing data setup on correlation of consolidated data as per contractual terms.

§    Decision Support Systems: Notification of customer’s contract\amendment data change analysis to appropriate POC/business owner group. Auto validation of account, rates, circuit change data control as per contract terms, existing billing data and approval process. Work flow management functionality for billing data discrepancy within expected time.

§    Business Performance Management: Removed cross functional group dependency (billing auditor’s dependency on account team verification) by implementing account team automated notification and 3 days escalation to reporting hierarchy. Notification and escalation process improved billing quality and reduce back billing by 10% along with better customer service.

§    OLTP:  Web application for various user groups to authenticate billing data, search functionality, automated audit options setup.

§    Reporting platform: Contract\amendment process time and accuracy summary by region, center, and reporting hierarchy including various ad hoc and automated\on line reports. Contract implementation performance reports. Audit discrepancy report by account, analyst, and auditor group.

§    Consumed and Publish web services for real time integration along with daily data feeds to 5 downstream systems.

§    Servlets, DAO, JSP, HTML, CSS, JDBC, Connection Pooling, Oracle 11g, PL SQL, ETL, shell scripting, batch processing, Talend.

 

§    Contract Reporting System (CRS) (Primary Project)    2007-2011

Maintain contract life cycle from presale to archive, contract work flow management through various stages of contract (Presale/Sale, Implementation, Billing) with data repository module.

.           Published/consumed many web services, RPC, and data feeds to Rev Ops applications.

.           Spring framework, EJB, DAO, JSP, Java Applets, Java Servlets, JDBC, connection pooling.

.           Oracle Database 11g and Oracle Reports.

 

§    Rev Ops Web Services (Secondary Project)  2008-2011

Web services projects for real time interface between AE/CRS, and other REVOPS system. Published and consumed to publish and consume web services. Responsible for AE/CRS related web services.

.           Web service uses Axis, XFire, CXF, JAXB, EJB, DAO, and JDBC.

 

§    Billing Transformation projects – Legacy System Synergy (Primary project) 2007-2011

Lead and participate in various Billing Transformation projects for WorldCom/MCI/Verizon legacy systems synergy initiative. Supervised change control for AE, CRS, Rev Ops Web services project.

.           Designed and implemented legacy systems decommission/integration projects.

.           Extensively worked with DBA for contingency plan including database backup, import-export utility, data files, control files, and table spaces.

.           Development of complex stored procedures and optimized SQL queries for large volume data and intricate billing audit process – data migration and built in functionality.

 

§    Ticket Application    2007-2011

Provide production support for Revenue Operation production support system that supports multiple projects, teams, routing, notifications, document uploads, and reporting.

 

§    Exception Manager (XM)  2005-2007

Principal developer of a web-based application to find potential error during contract life cycle from signed paper copy to billing.

.           Defined and enforced database standards, database modeler; supervised Oracle development.

.           Designed and implemented oracle packages, procedures and function including enhanced dynamic queries and oracle pipeline features.

.           Designed and implemented request, exception, and resolution pages (queues).

.           WS, EJB, XML, XSD, JSP, WS, Servlets, DROOLS (rule based engine), and an Oracle 9i database.

 

VERIZON AWARDS

Received Many Ovation points along with following awards:

§ Focus On Result Award, June 1999 (Awarded by Rev Ops Director)

§ ALL STAR Award, 4Q 2000 (Quarterly award by Rev Ops VP)

§ Peer Award 2004 (by Rev Ops VP)

 

 

1997 – 1998Behavioral Health Partners, Inc.

Software Engineer

Responsible for GUI and functionality design for commercial client/server application (Connex4.0) used by hospitals and medical practice for Behavioral Health Area.

§    Developed PFC class extension objects to be used by development team.

§    Designed and developed Appointment Scheduler for HMO/PPO facilities.

§    Designed and developed Connex4.0 data migration functionality for employee health benefits.

§    Developed eligibility data import functionality from various insurance companies to application by ETL.

§    Worked as a member of a team in problem solving and issue resolution.

§    Involved in evaluating the use of PowerBuilder 6.0

§    PowerBuilder 5.0 with PFC and MS SQL server/Sybase SQL Anywhere database.

 

 

1996 - 1997Revenue Systems Inc.

Software Engineer

Member of a software team responsible for developing two client-server systems (Vehicle Registration and Title System) for DOT. Responsible for dealer license processing and transactions.

§    Developed and implemented the Info Image subsystem, which displayed scanned images from MS SQL server to application processing windows.

§    Integrated DP500 (Document Processing) to VRTS application.

§    Designed, developed and implemented an incident tracking system for the North Dakota DOT.

§    Occasionally coded DLL functions in C.

§    PowerBuilder 5.0/PFC, Oracle 7.3, and MS SQL Server

 

 

EDUCATION:

Master of Science in Computer Science

SOUTHERN POLYTECHNIC STATE UNIVERSITY, Marietta GA

June 1994 - June 1996, GPA in Major 3.67/4/0

 

Bachelor of Engineering in Electronics and Communications

DHARAMSINH DESAI INSTITUTE OF TECHNOLOGY, Nadiad, India.