SANDEEP SINGAL, PMP
59 Aspenwood
Dr, Toronto, ON, M2H 2E8, CANADA
E-mail:singal.sandeep@gmail.com
C: 1-416-824-2571
Career Highlights:
ü Over 25 years of experience in IT Services Management with extensive
exposure of development and integration of business process implementations,
end-to-end enablement of such models to improve business processes.
ü More than 10 years of architecture and development experience in
various environments like Content Management, Middleware, distributed and
Intranet/Internet technologies using IBM, TIBCO and few open source
technologies.
ü A team player who have been involved in planning, coordinating
and supervising complex projects with tight deadlines, involving
development/deployment/support, define project requirements and
design and apply new operating procedures
ü Extensive experience in corporate software development including initiatives to improve business process flows, reduce
operating costs, and develop new models to grow business opportunities &
profit.
ü Manage relationship with client; interface
and maintain communications with business management. Monitor business and
technology developments and provide on-time response.
ü Awarded umpteen times for special contribution at enterprise level.
Winner of “Best Quality Project Award” for implementing best
processes.
ü Successfully lead reengineering project on Java implementation of LRWP
protocol for which Sun Microsystems claimed patent on IP.
Technologies Highlights:
ü Very strong skill in business requirement analysis, OOAD, agile and
waterfall development and UML
ü Well versed with OPS Unified Project Management methodology
ü Extensive Experience of Enterprise Application Integration (EAI) using
TIBCO Technology and Components.
ü Extensive experience of TIBCO BW, Integration Manager (IM), TIBCO
E4JMS, TIBCO Rendezvous and various Adapters including ActiveDB, PeopleSoft
for implementing of highly portable applications.
ü Experience in Webservices using BW, RAD v6.0 and IBM Websphere Portal
v5.1
ü Experience in Message Oriented Middleware (MOM) such as TIBCO
Enterprise, IBM MQSeries and Sun Java Messaging Services (JMS)
specifications.
ü Strong working knowledge of XML and web services using WSDL, SOAP,
UDDI
ü Expertise in Web development software such as HTML4.0, XML, XSL,
JavaScript, JSP.
ü Extensive oracle development skills & experience in writing stored
procedures, functions and database triggers using SQL and PL/SQLStrong
experience in Java architecture (J2SE/J2EE) and Web Services technologies
such as SOAP, UDDI and WSDL
ü Extensive Application Server/Web Server working experience with
Weblogic 5.x, 6.x, Websphere 4.x/5.0, Tomcat, Jboss 3.0, Apache, IBM HTTP
Server, Glassfish open source Server
ü Strong skills in messaging middleware application using IBM MQSeries
and JMS and middleware application development using TIBCO Suite, JavaCAPs.
ü Extensive IDE/Tools working skills on using Netbeans, Eclipse,
JBuilder, Load Runner, XMLSpy, ClearCase, CVS, SVN and REMEDY.
ü Experience working on different aspects of enterprise security:
Authorization, Authentication, Encryption and Firewalls, VPN.
ü Extensive experience in database development and maintenance with
Oracle 8i/9i, IBM DB2 7.2, MS SQL Server 7.0 and Progress 7.0
ü Strong operating System experience using IBM AIX 4.3.X, Sun Solaris
2.6/7/8, Windows 200X/NT /9x/XP, Linux.
ü Good experience with Content Management Systems including FileNet,
Stellent and open source solution using Alfresco.
Employment History: (In
Reverse Chronological Order)
Organization:Ministry of Education/Minister of Training, Colleges
& Universities
Duration:Aug 2009 – Till Date
Designation:Level-3
Project Manager
Environment:Solaris,
PERL, Talend, Stellent, Websphere, AS/400, Oracle, DB2, Middleware
Responsibilities
ü Jun 2014 - Till Date : Project Manager for
'Ontario private career college' and 'Ontario Archeology' licensing registration
application big data profiling, migration and reconciliation. (Team
size 5)
ü Dec 2013 - Jul 2014 : Delivery Manager for Big Data legacy migration of Student Loan
processing application including reconciliation and exception reporting. (Team
size 5)
ü Jun 2013 - Dec 2013 : Project Manager for
Ontario private career college licensing registration application with one key integration and user
base in/out of Ontario. This role include data migration audit,
reconciliation and exception handling. (Team size 25)
ü Sep 2013 - Dec 2013 : Provided Technical
guidance to system analysts teams for legacy data profiling and migration of childcare
licensing registration application with one key integration and user base
in/out of Ontario institution. (Team size 3)
ü Jan 2013 - Sep 2013 : Project Planning and implementation of electronic Confirmation
Of Enrollment Management application with one key integration and user base
(1500+) spanning in/out of Ontario institution. (Team size 10)
ü Mar 2012 - Dec 2012 : Project Planning and Implementation for Ontario Graduate Scholarship program related
to application entry, application processing/adjurations and payment
processing. (Team size 12)
ü Aug 2009 - Dec 2010 : Project Planning and Implementation for Institution, Programs and Program Costs
Management application for Student Loan processing program. (Team size 20)
ü Jan 2010 - Dec 2012 : Project Planning and implementation of Image Management application with one key
integration and user base spanning across Ontario institution (Team size
10)
ü Conducted requirements-gathering interviews to
interpret UML/Use-Case analysis and specifications and wrote a Requirements
Specification, a Feature Matrix and an Executive Summary presentation for a
Image Management system.
ü Designed and implemented extract, transform and load process for 20m
documents.
ü Upgraded an instance of Stellant Content Server from 10gR3 to 11g
ü Managed the design and implementation of UI controls and underlying
business logic and database structure used by functionality of custom pages.
ü Open discussion with business to capture image application integration
requirements with boundary applications related to Loans, Scholarships.
ü Proposed, designed, implemented and maintained utilities for the
Production department.
ü Architect and Implement legacy data migration into Java
application.
ü Lead Proof of Concept to develop the EAI Integration Framework using
IBM WID, WPS.
ü Scope out business process with well defined use-Case covering
core-requirements for implementation using WID.
ü Liaison with IBM, Technical Architecture, production support,
Operations for technical evaluation and decision making.
ü Lead Implementation of data synchronization process between Legacy and
Java application.
All above
projects involves:
ü Ability to interpret UML / Use-Case analysis and
specifications
ü Liaison with Technical Architecture, Production
Support and other development groups, and with Operations Users and
Technology Management
ü Technical requirements analysis and design
ü Directing weekly project progress/review meeting with
business.
ü Review tasks and timelines on integrated project plan.
ü Review various project related artifacts with
architecture team.
ü Lead discussion with developers on reviewing defects and generate
meaningful metrics.
ü Lead discussion with architects on physical data model and suggested
changes for better control and consistency.
ü Participate on database object layout and suggest solution for
consistent and secure database design.
ü Proactively engage business to coordinate complex data
mapping/conversion towards application end to end testing.
ü For integrated testing of data synchronization, review test
cases with lead tester and business.
ü Review project plan with lead developer, lead tester and discussed
risks.
Organization:Headstrong Inc. (www.headstrong.com)
Duration:Dec 2002 – Aug 2009
Headstrong, formerly known as James Martin & Company, is a global
consultancy providing clients with value-based solutions across consulting,
application outsourcing, product development and business process
outsourcing.
Various Projects Undertaken At
Headstrong:
Client:Bank of
America/Merrill Lynch
Duration:Nov 2008 – Aug 2009
Project:Reference Data (Client and Product)
Designation:Technical Manager (Team size 15)
Environment:Java/J2EE,
Tibco BW, SOA, MQ, JMS, iProcess, Quickrules, Unix, Oracle, Sybase
One user
interface was developed for client on-boarding and product reference data
management system (MDM) that orchestrates other service invocation and
provides reference data to enterprise. The reengineering project objective is
to provide decoupling between workflow, rule management from application
logic and integrate with legacy applications besides achieving better
performance scalability.
Responsibilities
ü Direct, manage and deliver reference data application development,
support, bug fixes and enhancements (small and large).
ü Manage relationship with client; interface and maintain communications
with business management. Monitor business and technology developments and
provide on-time response.
ü Architecture and Implementation: Involved in installation, configuration and
customization of Accelerator based on Symantec’s requirements. development of rulebases based on accelerator
framework, customization of rules and deployment on various environments.
ü Prepared best practices document, knowledge
transfer to team members and strategy to expand the environment.
ü Team Management: Direct, motivate,
develop and manage performance of the team.
ü Cost Management: Establish, monitor and
adhere to budget. Responsible for preparation of realistic schedule with
estimation using function point analysis.
ü TIBCO Practice Lead at Headstrong responsible for business solution
management.
ü Lead experience in Architecture, Analysis, Design, Development,
Deployment and Integration of web based and Client/Server application.
Project Lead for developing web services over SOAP/HTTP for legacy
application integration using JMS/MQ.
ü Integrated business process and workflow process using Tibco
components. Developed work queue and work items related interface using GI
and integrated in Microsoft Outlook.
All above activities involves regular interactions with:
ü End users and different interfacing teams, to understand the business requirements and successful project
execution.
ü Stakeholders, to perform earned value analysis and review
project performance through dashboards and project trackers.
Other key activities like, Change Management including review
& administer change control procedure, Process Management
including establishing documentation and procedural standards for the
execution of various tasks under the project scope were also part of my
responsibilities. Comprehensive middleware development framework was
developed under my guidance covering development and performance guidelines
using various performance testing tools.
Client:Lehman
Brothers
Duration:Mar 2008 – Nov 2008
Project:Prime
Service Technology Infrastructure and Operations Audit
Designation:Project
Manager (Team
size 6)
Environment:50 Solaris,
Linux Servers, 15 Sybase servers, Autosys, Tibco messaging Bus
Project goal was to identify and resolve technical discrepancies or
process gaps in delivery of IT service to business. Team developed a score
card and/or production statistic for each infrastructure asset showing
status or gaps as compared to baseline checklist and conducted technology
landscape due diligence.
Responsibilities
ü Plan; estimate the resources to determine the project cost.
Accountable for successful completion of project end-to-end including
scoping, staffing, budgeting, execution, monitoring and control.
ü Work closely with business/application owner across the globe to
ensure their availability for proper collection of data.
ü Ensured availability of resources for operations management audit
based on ITIL framework
ü Analyzed the correlation of data due to interdependency in
multi-tiered application.
ü Prepare and presented audit report showing technical discrepancies or
process gaps and recommendation on top issues with mitigation that need
tightening for high impact.
Client:OmniCare
Duration:Jan 2008 – Aug 2008
Project:Claim2Work
Designation:Technical Consultant (Team size 8)
Environment:Tibco BW, web services, JMS, Tibco iProcess
(Staffware), General Interface(GI)
The project’s
primary goal is to create an enterprise level prescription claim issue
handling system which can integrate well with legacy system. The application
is developed using the Tibco iProcess workflow engine. The BW service layer
interacts with various legacy pharmacy legacy enterprise applications and
databases via jdbc and JMS connections. Canonical data model was used for
message bus architecture.
Responsibilities
ü Providing leadership in preparing the TIBCO development framework
standardizing logging, exception handling, and metrics collection.
ü Established application performance measurement framework involving
various message payload and accepted latency in messages.
ü Lead various business processes (publishing claim, updating the claim
status, resending the claim) using Tibco business works components.
ü Successfully overcome challenges of working in multi-vendor
environment.
ü Provided leadership in hand over of logical design of the solution
from an external vendor and completed quality assessment of the deliverables.
ü Technical lead responsible for the development of application
involving SOAP web services
ü Successfully managed complex data conversion and message
transformation while handling integration with legacy applications using JMS
trigger.
ü Involved in planning test cases with Tibco BW and Tibco GI.
ü Managed integration of case between Tibco BW with Tibco iProcess
workflow.
Client:Netsuite
Inc.
Duration:May 2007 – Apr 2008
Project:ERP/CRM
Implementation
Designation:Engagement
Manager (4
teams with total size 40)
Environment:Java
Scripting, Data Migration using SOAP Web Services
With thousands of customers globally, NetSuite, Inc. is the leading
provider of integrated business application software (CRM/ERP/e-business
application) for small and midsize businesses. Under this engagement, the
project teams include
ü QA Automation: This team is responsible for testing automation of
NetSuite ERP/CRM web application and Web Services. (Team size 7)
ü Product Implementation: This team is responsible for handling
customization and implementation of NetSuite system at various NetSuite end
customer base according to their business needs. (Team size 8)
ü Integration and scripting: Both these teams are responsible for
customization and integration of NetSuite system and legacy application using
SOA. (Team size 16)
ü Data Migration: This team is responsible for facilitation and one-time
data conversion/migration across NetSuite system from legacy applications
according to their business needs. (Team size 9)
Responsibilities
ü Engagement manager for 4 project teams
running multiple projects concurrently with lot of scope creep.
ü Involved in scope, cost, time, resource, and risk management of
various projects from initiation to closure.
Customer
Service
ü Handle escalations related to resource contention/customer
satisfaction/project risks/planning.
ü Contract Management including Service Delivery, SLA Management, and
Manpower deployment.
ü Promoted the development and use of reusable components library.
ü Interaction/Co-ordination with client end-users and partner network
for service related issues.
Team
Management
ü Draft overall and monthly/quarterly goals & objectives for team.
ü Analysis of team performance/skill and taking effective steps for
further improvement.
ü Carry out annual performance/salary reviews and provide guidance for
career path development.
ü Conduct trainings as needed and mentor/guide team members in all
aspects of their work.
ü Develop and encourage communication and working together among
functions.
Revenue
Generation and Collections
ü Achieve targeted revenue generation from IT management Services
Contracts.
ü Billing to and Collections from existing Services Projects.
ü Relationship Management during post-sales efforts for exploring other
business areas for additional revenue.
Client:Sun
Microsystems Inc.
Duration:Jan 2006 – May 2007
Project:SUN-ISV Program
Designation:Project
Manager (Team
size 10)
Environment:Solaris,
Linux, C, Java, dtrace, Makefiles, PERL, Netbeans, SunStudio, Eclipse
The project provides professional services to ISVs. The service
offerings include porting, performance tuning and optimization,
benchmarking, sizing, Proof of concept. The projects include…
ü RDF Gateway: Porting RDF server database
engine from windows to Solaris 10. There were major challenges related
to platform and programming model
ü FUSE Filesystem : Porting Kernel modules
(Filesystem and char device) from Linux to Solaris 10
ü Glimmer: Porting C++ Gene discovery
program from Linux to 64 bit Solaris 10.
ü R-Systems: Porting Open source
statistical and graphical system from Linux to 64 bit Solaris 10.
ü Jabber: Benchmarking
exercise involving simulated tests of up to 1.8 million users
ü SurfNDevelopment: Code Optimization
involving PERL to JAVA conversion
ü Memcached: Performance tuning and benchmark
ü Netbeans Plugin: Develop SAP B1
Netbeans plugin.
ü LRWP: Java implementation of LRWP protocol.
Later Sun Microsystems claimed patent on IP.
Responsibilities
ü Project Manager for team of 10-12 programmers for development and
implementation of multiple and complex projects.
ü Involved in scope, schedule, resource, and quality and risk management
of projects from project initiation to closure.
ü Key role as point of contact with end clients understanding their business
requirements and organizing meetings, technical discussions.
ü Successfully lead LRWP protocol reengineering project and Sun
Microsystems got patent on IP.
ü Achieved high level of customer satisfaction using agile project
planning and execution.
ü Handled customer escalations related to high complexity risks of the
project.
ü Involved in recruiting consultants for new project.
ü Winner of “Best Quality Project Award” for implementing best of
processes.
Client:Agilent
Technologies
Duration:Dec 2002 – Dec 2005
Designation:Project
Manager (3
teams with total size 40)
Environment:HP-UX,
Linux, FileNET, Oracle, Tibco BW, Tibco RV for message BUS, Oracle ERP
The project is based on onsite-offshore model to provide Level-2 and
Level-3 support to 8000 users worldwide and include TIBCO Applications and
Oracle ERP/CRM.
Responsibilities
ü Consultant for FileNET content management
re-architecture project. This project involves analyzing core business
requirements and submit proposal for alternative product for better ROI.
ü Project Manager for 24x7 TIBCO infrastructures
and application (L2 and L3 support and engineering) and 24x5 Oracle ERP
L2 support.
ü Handle escalations related to resource contention/project
risks/planning and achieved high level of customer satisfaction.
ü Project Lead for enhancements solution on existing application using
distributed message bus with multi-protocol support for Java Message Service
(JMS), TIBCO Rendezvous and SmartSockets.
ü Responsible for Contract Management including Service
Delivery, SLA Management, Manpower deployment.
ü Planned and migrated Middleware applications from TIBCO 3.x to
4.x
ü From P2P to SOA: Replace individual adapters with web services on enterprise message
bus.
ü Achieved high level of customer satisfaction
all along. Responsible for Incident management, Process management, Team
management, Interaction with client.
ü Project earned value analysis for continuous
improvement.
ü Performance and availability management.
Developed dashboard for monitoring and reporting purpose.
ü Developed Java user interface for real time
transaction monitoring and issue resolution.
ü Participated in availability management using High
Availability, Disaster Recovery best practices.
Organization:Fidelity Investments Canada Limited
Duration:May 1999 – Jun 2002
Designation:Senior
Technical Consultant
Environment:Solaris,
Linux, Progress and Oracle database, FileNET, Control-M
Responsibilities
ü Project Planning and Implementation for
data feed from Progress to Oracle database.
ü Implementation of RAID on IBM and SUN systems
ü Volume Manager, Veritas File System, Veritas Firstwatch HA, SYMON
ü Designed, developed and maintained utilities for production support of
FileNET.
ü Project Lead for Disaster Recovery including
developing strategy for Advance Recovery Solution for Oracle and Progress
database including security.
ü Interaction/Co-ordination with vendor network for service related
issues.
ü Technical Support for Solaris on Sun
Enterprise level series and AIX on IBM System/6000 series.
ü Extended support to Oracle and Progress database administrator
ü FileNet (IMS) Imaging System for UNIX/NT
system Administration
ü Worked in Pro C, C, UNIX shell Scripting, Oracle, PERL, SQL Plus and
writing queries for data mining.
ü Other activities include writing ACL for Control-M scheduling, BMC
Patrol
Organization:EDS
Duration:Mar 1998-May 1999
Designation:Oracle DBA and System Analyst
Client:OMERS
Environment:Solaris,
Linux, Oracle, Control-M
Responsibilities
ü Worked as a Technical Support for Multi-billion dollars project
involving HP9000 as ORACLE SERVER on back-end and Power-Builder on
Front-end PC, for more than 400 users connected across the LAN and WAN spread
over US and Canada.
ü The job encompasses writing PL/SQL programs to create test data and
Unix Shell scripting.
ü Support to ORACLE DBA, Oracle PL/SQL and Power-Builder Developers.
ü Awarded by employer for team-work and good performance
few times.
Organization:Dynamic Mutual Funds
Duration:Feb 1994 – Mar 1998
Designation:Technical Support Analyst
Environment:Solaris,
Linux, Progress and Oracle database
Responsibilities
ü Worked as a Technical support for financial giant in Canada (400 clients),
supporting Solaris 2.x, Digital UNIX, Windows NT, Oracle and Progress
Server.
ü Installation, Administration and Technical Support for Solaris 2.x,
Digital Unix.
ü ORACLE 6.x, 7.x Installation, tuning, DBA and
Support
ü Ensured security and integrity of database with
proper unload/reload scripts
ü Involved with the stress testing of the
application with QA load.
ü Schedule and coordinate production release.
ü Progress 6.x, 7.x Installation, tuning, DBA and
Support.
ü Manage production outage situations by
interfacing with business and technical partners.
ü Disaster Recovery testing for SUN and IBM
RS/6000 systems
Organization:Fujitsu ICIM Limited
Duration:Jan 1991 – Oct 1994
Designation:Senior Systems Executive
Client:BHEL
Hardwar, INDIA
Environment:AT&T
Unix, SCO Unix, Ingres and Oracle database, ICL Series 39 Mainframe
Responsibilities
ü Implement networks of AT&T Unix, SCO
Xenix and SCO Unix on ICL DRS/6000, DRS/3000, for multi-billion dollar
Heavy Engineering client.
ü ORACLE 3.x and INGRES 6.x Installation, tuning, DBA and Support.
ü Utilities in UNIX for system and database backup/recovery.
ü Vendor contract Management including Service Delivery, SLA Management,
Manpower deployment for 24 x 5 coverage.
Organization:HCL-HP Ltd.
Duration:May 1986 – Jun 1989
Designation:Assistant Engineer (Technical Support Group)
Environment:Windows,
80286-386 assembly language
Responsibilities
ü Developed diagnostic routines for Intel
Processor based Systems and associated peripherals to trouble-shoot at
component level.
ü Wrote assembly language programs for
troubleshooting Microcomputer systems.
Trainings And Certification:
ü
NCFM
Equity and Derivative (nseindia.com): 2008
ü
Certified
Project Management Professional (pmi.org): 2006
ü
Business Works integration boot-camp (TIBCO): 2005
ü Oracle Certified Professional (Oracle, Canada) : 2002
ü Canadian securities certificate (CSC, Canada): 1998
ü Investment Fund Institute of Canada certificate
(IFIC): 1997
Academic Qualification:
ü M.Tech., Master of Technology, I.I.T. Delhi,
INDIA
ü Bachelor-of-Technology, I.E.T.E. INDIA