STEPHEN SHIELDS !

41 TEABERRY LANE, GARDNER, MA 01440!

CELL 978-821-2522!

EMAIL sms.sfo@gmail.com!

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http://www.linkedin.com/pub/steve-shields/6/872/a17!

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I am an experienced IT program and people manager with an extensive background in delivering systems

integration, data warehousing and complex analytics projects across the enterprise. I bring years of project

management, people management, operations, business intelligence and problem solving experience to the table and

specialize in building high performance teams across geographic and functional boundaries. I am also a hands-on,

technical manager with strong analytical skills and a talent for bridging the gap between management and IT to find

technological solutions to complex business problems. My experience ranges from multi-billion dollar corporations

with up to 250,000 employees to a small, agile, 60 person, software development company where the ability to

wear many hats is key. My ideal position is one that allows me to leverage the full range of my management,

analytical and technical skills to bring order out of chaos and solve complex business problems.

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QUEST DIAGNOSTICS / ATHENA D I AGNOS T I C S !

2012 TO PRESENT !

SENIOR PROGRAM MANAGER, MARLBOROUGH, MA!

Senior Program Manager at Quest Diagnostics in Marlborough, MA with a focus on Systems Architecture

and infrastructure. Primary projects include:

o Manage the delivery of large scale Bioinformatics platforms and databases for Quest's

Science and Innovation business unit.

o Drive architectural review process for distributed systems and databases to support

Bioinformatics product development.

o Manage the evaluation of dynamic and static data masking / redaction tools and methods to

support internal and third party applications and processes across multiple database

platforms.

o Manage Technology refresh project for advanced storage platforms at Esoteric sites across

USA.

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SENIOR PROJECT MANAGER, WORCESTER, MA!

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Senior Project Manager at Athena Diagnostics in Worcester, MA with a focus on medical systems

integration. Primary project is the delivery of Quest Care 360 Lab Orders and Results for the use of

Athena Clients in the United States.

o Design a strategy to re-vitalize a struggling project to meet the needs of the organization.

o Work with all stakeholders to understand issues and requirements

o Work with Lab managers and Billing to design processes to match organizational needs and

resolve existing barriers to success.

o Design and develop an end to end audit process to verify the flow of orders and results

between Care 360 and LIS environments.

o Work with Sales and Marketing resources to plan pilot release for established clients.

o Work with Quest resources to design system customizations and training.

o Work with clients to facilitate problem resolution and training.

o Design and develop Care 360 extracts, ETL processes and reporting to support operational

reporting requirements in a SQL Server environment.

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· Other projects include:

o Manage the successful migration of Athena’s SQL Server 2000 BI platform to a new SQL

2008 r2 platform and Business Objects application server. This includes the transition of all

related applications and re-write of 85% of ETL processes.

o Manage the consolidation and reconfiguration of Athena’s computer rooms to meet audit

standards.

o Manage the upgrade of existing unix platforms to meet audit standards.

o Manage the implementation of new blade servers and Isilon storage units to support new

Bioinformatic testing.

VT MÄK 2011 - 2012 !

VT MÄK, CAMBRIDGE, MA!

· Manage Business Systems (Sage MAS500 ERP, Soffront CRM and FLEXERA License server), vendor

relationships and Business Intelligence projects for a small (60 person) software development company.

Act as a liaison between management and IT for all business systems issues and requests.

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· Develop a road map for enhancements to Sage MAS 500 ERP system, Soffront CRM and FLEXERA

licensing application with a focus on integrated reporting and business process improvement.

· Analyze and document sales processes to identify bottlenecks and design system solutions.

· Design, develop, implement and maintain a database solution to address sales process deficiencies through

the integration of CRM, ERP, Flexera Licensing and Incident tracking systems into a single data mart.

· Leverage the new data mart along with SQL Server queries, views, stored procedures, SSIS and SSRS to

successfully develop new analytics tools and data structures with a focus on Sales metrics, Maintenance

renewals and Operational improvement. This solution was able to eliminate much of the manual research

required by the sales team and save approximately one hour of labor for each sales renewal in the

pipeline.

· Develop Soffront CRM modules and enhancements to support Sales project tracking and Marketing

analysis.

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· Develop “real time” Sales Pipeline Reporting Solution for sales management utilizing Excel pivot tables and

SQL Server based “linked servers” and views.

· Develop HR benefits reporting with cloud based ADP Benefits system.

· Develop Talend Open Source ETL solution to synchronize information between Data Mart and FLEXERA

license server and automate with SQL Server task manager.

Reason for leaving: Business restructuring resulted in 18% headcount reduction.

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POLYCOM INC. 2010 - 2011!

SENIOR PROGRAM MANAGER, BUSINESS INTELLIGENCE

· Manage multiple, concurrent BI/DW projects for Polycom’s Global Services organization.

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· Managed local and remote business analysts and software developers to achieve the successful

implementation of new BI solutions using Oracle’s OBIEE, Oracle BI Publisher, Microsoft SQL Server and

Microsoft SSRS

Act as a liaison between Polycom Global Services management and IT for all BI issues and requests.

· Managed a team of senior analysts and contractors to rapidly implement a working prototype for the

company’s Master Data Initiative using Agile/Scrum development practices in a SQL Server environment.

· Managed the implementation of a new, Corporate IT Operational Data Store to support the staging of

external vendor data into the company’s data warehouse using waterfall methodologies in an ORACLE

environment.

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· Created a process to accurately measure product quality and repair processes within the company’s

supply chain to save a projected 250K in yearly repair costs, while increasing customer satisfaction.

Utilized Microsoft SQL Server queries, views and stored procedures to successfully develop new analytics

tools and data structures with a focus on product quality initiatives and operational improvement.

· Designed a reporting process in OBIEE to accurately measure level of service for parts shipments across

the globe.

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Reason for leaving: Consolidation of IT workforce to San Jose. I elected to accept a buyout instead of the

relocation package.

DIGITAL EQUIPMENT / COMPAQ / HEWLETT PACKARD

MANAGER, EDW SOLUTIONS DEVELOPMENT 2005 - 2010

· Manage an international team of project managers and software developers (USA, Asia and Europe)

responsible for the end to end delivery of BI/DW applications and reporting solutions within HP’s new

Enterprise Data Warehouse initiative with a focus on consolidating legacy applications into the new EDW

environment.

· Design and implement new processes to streamline development and operational reporting.

· Manage stabilization development efforts across multiple portfolios to improve system performance for

HP’s massive parallel processing (256 CPU / 150 TB) EDW platform. This effort was able to identify and

resolve issues to reduce the overall, nightly ETL process cycle by two thirds and increase user satisfaction.

· Manage the implementation of new source code management solutions and processes across the

Enterprise Data Warehouse initiative.

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Implement process reengineering initiatives to improve SDLC cycle times and quality.

Reason for leaving: Recruited by Polycom

BI MANAGER / PROJECT MANAGER 2000 - 2005!

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· Managed teams and full SDLC for reporting solutions, including P&L Reporting, business metrics, forecast

consolidation applications, deferred revenue reporting and revenue consolidation in a SQL Server based,

data warehouse environment.

· Developed web based reporting solutions using Dreamweaver, ASP, MS Office components and SQL

Server to manipulate and visualize SSAS cubes.

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· Represented the Americas Business Information Management team on the Americas Voice of the

Workforce tiger team to identify and improve employee job satisfaction. (2004 – 2005).

MANAGER, USA DESKTOP OPERATIONS 1998 - 2000!

• Managed a team of twenty two Operations professionals for Digital’s USA Desktop Support organization.

• Responsible for design, development and delivery of service delivery processes and solutions for incoming

national accounts.

• Responsible for design, development and delivery of new operations processes to support Service

Delivery and Logistics procedures in the field.

• Responsible for design, develop and delivery of Desktop management reporting;

balanced scorecard initiatives. This effort allowed the senior management team to have visibility to

engineer utilization, efficiency and repeat service events.

PROJECT MANAGER, DIGITAL GLOBAL SERVICES 1992 - 1998!

· Led Business Analytics team to increase service operations productivity and performance through analysis

and modeling of enterprise wide data.

Act as a bridge between Services management and IT team to identify and prioritize requests.

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including KPI and

· Managed the development and delivery of the ITSM Service Build and Test process for the Americas

Business Information Management team and represented the Service Build & Test process for ISO audit

(successful certification achieved in October 2005).

Acted as a bridge between IT and the Americas Finance organization. Responsibilities included plan of

record (POR) management, customer satisfaction and the delivery of reporting solutions to ensure a high

degree of accuracy in the forecasting of renewal based revenue.

· Managed the delivery of the SQL Server based Americas Information Repository; growing the Data Mart

to 1200 registered users and providing the first, automated, balanced scorecard reporting across

operational and financial metrics for the Americas Region.

· Designed and built multiple first generation, database driven, web applications for Service Delivery

Operations (Microsoft IIS, HTML, ASP and SQL Server).

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· Designed introductory and power-user level training programs and delivered to all Information Repository

in major field offices (quarterly travel).

· Trained IT developers on development practices for interactive, data driven, web applications using HTML

and ASP.

BUSINESS OPERATIONS CONSULTANT 1988 - 1992!

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Deliver Operations reviews and consulting services to Field Service District management teams in New

England and Upstate New York to understand and improve performance metrics through improved

delivery practices.

· Developed a model to accurately measure engineer investment per system and integrate with sales

forecasts to project quarterly headcount requirements for USA.

SENIOR FIELD ENGINEER 1978 - 1988

• Senior Field Engineer / Account Manager with responsibility for the management and support of the full

family of Digital Equipment Corporation PDP / VAX hardware and VMS and Unix operating systems

across an assigned customer base in the Metropolitan Boston area.

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COMPUTER TECHNICIAN 1976 - 1978

Final assembly and test for complex PDP family systems. Responsible for component level

troubleshooting, repair, systems integration and delivery for shipment.

EDUCATION !

• Mount Wachusett Community College - Certificate in Computer Electronics 1976

• Digital Equipment Corp - PDP and VAX hardware and software training (multiple 1976 - 1985)

• Digital Equipment Corp - Project Management Certification 1985

• Digital Equipment Corp - Management Training Program 1988

• Multiple conferences on MS Access, SQL Server, DW/BI and web development (1988 -2010)

TECHNOLOGY !

• MS Applications (MS Project, Word, Excel, Powerpoint, Visio, MS Access Database and VB)

• MS Windows Server configuration

• MS SQL Server (SSAS, SSIS, SSRS/Report Builder 3.0, T-SQL, ODBC and Stored procedures)

• HTML / IIS / ASP / Dreamweaver

• HP NeoView - Massive Parallel Processing DB (HP proprietary EDW platform)

• Oracle OBIEE / Oracle BI Publisher / Toad for Data Analysts / SQL

• Soffront CRM

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• ADP Benefits Module

• Talend Open Studio

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Sage MAS 500 ERP / Crystal Reports

FLEXERA License Server

Utilize MS Access, MS Excel, Visual Basic and VAX Datatrieve to design, implement and maintain headcount

reporting and analysis applications to support operations reviews and management dashboards.