Lora Baker

Location: Marietta, GA Email: lora@baker360d.com Phone: 678.577.3623

Product Management Product Realization Engagement Management

Technology Executive and change agent, with significant expertise in aligning IT and business

for success in a global market. Agile leader with the ability to foster tight-knit cultures in

cross-functional, geographically disbursed teams.

Experience

Cigna, Inc. | Bloomfield, Connecticut

Independent Engagement Consultant, Agile Program Manager – January 2014 to Current

  · Provide management, leadership and vision against scrum principles to enable team and

organizational adoption of Agile.

Carego International | Danville, California

Vice President of Development and Product Management – April 2012 to January 2014

Recruited as IT founder for a global healthcare cloud technology startup in emerging markets

  · Direct the SDLC and PLM of the SaaS, Mobile and Hybrid Cloud portfolio for target markets in

Southeast Asia, Africa and India. Held P&L accountability for $12MM software and services business

across 5 product lines. Products are localized in 3 languages.

  · Migrated legacy platform to private cloud. Utilized Lean/Agile Product Development and Lean/Agile

Product Management methodology.

  · Managed a cross functional globally distributed team of 22, delivering on time and with quality,

under significant budget and time to market constraints.

  · Designed and implemented a National Student Information and Tracking System pilot on SaaS and

Android mobile platform supporting 1MM users and scaling to 20MM over 7 years.

  · Current private cloud implementations include 2 hospitals in Vietnam and 69 Clinics throughout

Kenya.

  · Strong experience piloting and implementing multiple pricing models in global markets.

  · Supported the CEO in all sales activities. Perform as COO and advisor, maintaining direct

relationships with the board of directors and venture capital investors.

  · Technologies: Salesforce, Progress, Ubuntu, Android, Cisco, Java, Postgres, MySQL, Oracle, Talend,

Pentaho, Hadoop (conceptual), Open Source Technology Stack.

  · Serve in cross-functional role managing a portfolio of delivery projects in support of The Patient

Protection and Affordable Care Act (PPACA).

Lora Baker

  · · ·

NextGen Healthcare | Atlanta, GA

Product Director ACO, HIE and Quality Reporting Solutions - October 2007 to April 2012

Hand-selected by the CEO to craft and execute a comprehensive product and services strategy for the

regulatory and value based healthcare market.

  · Worked with the Presidents Council to develop and implement a new product portfolio strategy of 3

product lines including professional services. Accountable for 15MM P&L across SBU’s.

  · Responsible for the product vision, roadmap and commercialization working closely across all

product lines and SBU’s to align release plans.

  · Directed the development and launch of HIE, BI and Analytics portfolio, contributing to over $50MM

in product and services sales. Supported the sales teams on sales calls, RFP’s and contracting.

  · Engagement Lead on a large scale implementation project at Trinity Health implementing EHR, HIE

and HQM products in support of Meaningful Use, ACO and NCQA Patient Centered Medical Home

certification across 10 states. Managed a cross functional team of 32 including; project managers,

consultants, physicians, analysts, developers, trainers and client project resources.

  · Drove the turn-around of 50% implementation failure rate to 100% success rate, of HIE portfolio

while reducing backlog of implementations using the same staff. Program included over 50 projects,

with several nearing litigation.

  · Managed a team of 12 director reports.

  · Utilized Pragmatic Marketing Framework coupled with Agile Product Delivery

  · Technologies: .Net, SQL Server, LogiXML, iOS, Microsoft Technology Stack

Symmetric Solutions, Inc. | Atlanta, GA

Principle Consultant - October 1992 to October 2007

Enterprise consultant on large scale initiatives for enterprise clients such as AT&T, Orange, British

Telecom, GE, Bank of America, CNN, Kaiser, NextGen and others. Representative projects include:

  · Medical Billing Service - Provided Revenue Cycle Management, EDI services, managed care contract

analysis and negotiation services to small and mid-size medical practices.

  · NextGen Healthcare – Performed as EDI Consultant on the ground floor start-up of EDI department

in support of Health Insurance Portability and Accountability Act of 1996. Worked closely with

development teams, clearinghouses and clients to incorporate regulatory requirements for electronic

claims processing.

  · Orange/Equant – As Director of North America, developed the strategies needed to maximize

technology investments and achieve long-term business transformation from landline to VOIP, IP

and internet hosting services. Resulted in the implementation of data centers, follow the sun support

and hosting services in North America, Europe and Australia supporting large enterprise clients such

as Raytheon and GE. Managed a team of 10 direct reports and a cross-matrixed globally distributed

staff.

  · Utilized Waterfall, RAD and Agile methodologies.

  · Technologies: Microsoft, Unix, SQL Server, Oracle, DB2, PeopleSoft, Scientific Atlanta, HP and IBM

mid-range servers, IBM and HP technology stacks.

*Additional positions as developer, technical architect and project manager

Education

Computer Science, University of Maryland

PMP Certification (April 2014)

Programming Certification, CSC