Amanda Mire, CISA, Cissp

2920 A June Creek Tr. § Avon, CO 81620 § Phone: 303-818-5908 § amanda1975mire@gmail.com

SUMMARY OF ACHIEVEMENTS

Over 11 years working experience designing, developing and deploying innovative technical solutions that led to more efficient and secure environments. Effective leadership and mediation skills that have brought cross-functional teams together, driving change and improvements. Excellent in identifying and implementing remediation for critical control gaps in technical processes and systems.

Professional Experience

pROBUILD HOLDINGS (FIDELITY INVESTMENTS) – DENVER, CO

2007 to 2012

Director Data Governance

Key Results:

§         Solicited in May of 2011 to design and lead a corporate Data Governance strategy and project plan to build a sustainable data quality culture and resolve open compliance and audit issues.

§         Fostered creation of an Executive Steering committee and Senior Management council that facilitated the approval of the corporate Data Governance program, project charter and key program milestones and budget.

§         Created the companies first Customer Data Quality Management team, as well as all supporting processes relating to setup and maintenance of customer records, data hygiene and error correction.

§         Identified and remediated both customer and supplier data quality issues residing in Oracle 11i and 4 legacy ERP databases resolving over 35% error rate in basic fields of 140K customer and 60K supplier records.

§         Built Talend Open Profiler, an open source data profiling and master data management solution that identified complex data quality anomalies through customized data rules. 

§         Created global data business impact analysis with data profiling and actual cost which was used to prioritize and source all corporate data projects.

Director Internal Audit – Information Technology

Key Results:

§         Established first IT internal audit group and data analytics team for company with over 500 locations, 12k employees, and 3.5 billion in revenue.

§         Responsible for executing annual audit plan and special project assessments to identify areas of improvement, efficiency gains, and control gaps, as well as compliance with applicable regulations and laws like PCI, GLBA, federal and state privacy laws.

§         Advised the audit committee on strategic topics such as risk assessment, annual planning, budgeting and quarterly board reporting having significant impact on the annual audit plan and company strategy.

§         Worked directly with external auditors to ensure timely response from department heads.

§         Designed and performed all detailed testing relating to complex technical reviews covering Oracle, 11 unique legacy ERP systems, Outlook Soft (SAP), manufacturing and windows applications, as well as network and infrastructure. Reports and recommendations were used by executive management, board of directors, external auditors and Fidelity Investments.

§         Identified critical cost savings and risks in multiple audits including; 1 million in overpayment to 3^rd party vendors, non-terminated network circuits, and 1/3 of 12k employee accounts having no password expirations.

§         Applied COBIT, ISO27001, ITIL, and SummitD in making best practice recommendations.

§         Drove corporate policy change around consumer revolving credit, third party contracts, user access, customer account setup, and segregation of duties.

§         Supplied technical solutions and application changes to remediate identified issues including recommendations around redesign of Active Directory, Citrix and the network, as well as control changes around third party contract management.

§         Acted as consultant to corporate Information Security Officer to review IT Governance program, policies and procedures, and detailed technical configurations for security and network devices. 

 

WestStar Bank (US Bank) – Gypsum, CO

2001 to 2007

Vice President Information Technology

Key Results:

§         Promoted to Vice President of Information Technology, inheriting an IT department that failed both federal and state audits leading to monthly monitoring by the Board of Directors; corrected all outstanding compliance issues within 6 months under my management. 

§         Managed IT operations, infrastructure, end user support, security, development and external products for a $600 million publicly traded financial services company. Systems and applications included all Windows based applications (100), two imaging systems, CRM (Siebel), SAN, NAS, all network and security devices and appliances, telephone system, and Automated Teller Machines state-wide.

§         Supervised a 7 person staff, which supported a total of 300 employees, 35 servers, and 25 locations across Colorado. 

§         Stayed within approved budget of 2 million while adding 6 large IT stabilization projects. All new projects had positive ROI within 1 year or less.

§         Designed and implemented critical IT stabilization projects; 1) migration to Active Directory, 2) rebuild of physical data center with additional power grid, 3) redesign of network to include 100% failover and security monitoring tools, 4) rebuild of VoIP system and customer call flow, and 6) end user support process.

§         Through newly implemented IT Governance program, annual risk assessment, IT policies and procedures, achieved 100% compliance with federal and state regulations, including but not limited to GLBA, Patriot Act, Fair Trade and Lending, and Consumer Privacy, which allowed bank to complete sale to US Bank. 

§         Created successful long term strategic planning for technology; including capacity analysis, system acquisitions, and infrastructure stability which increased the effectiveness around budgeting, support, and overall infrastructure health.  

Vice President Electronic Banking

Key Results:

§                                  Oversaw development, support and maintenance for all electronic banking products including 1) Consumer and Commercial Online Banking and Cash Management, 2) Positive Pay, 3) Merchant Service Program, 4) ACH services, 5) Automated Teller Machines, and 6) telephone banking system.

§                                  Took over the ACH and Merchant services program mid-2002; brought both into Federal and State compliance within 3 months through development and implementation of policies and processes.   

§                                  Responsible for department budget of 500K annually and all associated tasks with maintaining P&L.  Directly reported to the Chief Operating Officer.

§                                  Maintained and tested disaster recovery plan for all external banking products.

§                                  Provided bank-wide internal training for all 300 employees on all Internet products, ACH, and Merchant Services Program.

§                                  Responsible for 2^nd tier internal and external customer support for 2000 consumer and 100 commercial customers.

             

SHL Group – Boulder, CO (Head quarters – London, England)

2000 to 2001

Software Consultant

Key Results:

§                                  Developed customized software packages that allowed onscreen administration of ability and behavioral assessment tools used by HR departments in Fortune 500 companies, including United Airlines, PepsiCo, Coca Cola, as well as international firms of Bank of Ireland, Barclays and the Brazilian government.

§                                  Successfully acted as primary client contact during application design, development and implementation resulting in 100% customer satisfaction and on-time deliverables. 

§                                  Redesigned and coded application, including backend database to accommodate additional languages, allowing company to enter into the Brazilian market.

§                                  Reduced the customization lifecycle through process standardization across all software consultants located in the Americas, South Pacific, and England. Training on new process was provided in person and through detailed training materials. 

Education and Certifications

§         Certified information systems security professional (CISSP) §         Certified Information systems auditor (CISA) §         Cisco certified network associate (ccna) training – sunset learning §         university of colorado, boulder, CO Bachelor of Arts: Environmental/Population/Organic Biology

Technical Skills

§         Frameworks: ITIL, COBIT, COSO, and C&L’s SummitD Software Development Life Cycle

§         Operating Systems:  Windows OS, Windows Mobile, Palm OS, MAC OS

§         Microsoft Products: Windows Server, Exchange, Windows Server Update Services, SQL Server, ISA Server, Active Directory, SCOM

§         Oracle Modules and Tools: Order Management, AR, GL, AP, Purchasing, Time and Labor, Oracle SQL Developer, OBIEE

§         Virtual Desktop: Citrix

§         Developer Tools: Macromedia Suite, Visual Studio, SQL Reporting 

§         Network: Cisco Routers, Switches, PIX, ASA, VPN Concentrator, VoIP, Unity, Call Manager, MARS, and Vanguard routers,

§         Network Management Tools:  Hyena, Kiwi Syslog Server, Snareware, Symantec Anti-Virus, Symantec Mail Security, Symantec Partition Magic, Symantec Ghost, Solarwinds, IronPort, Cirrus

§         Other Applications:  Outlook Soft (SAP Financial Reporting platform), Talend Open Profiler and MDM, JMP (SAS Analytics tool),

 

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