Expert in planning, organizing and managing resources to successfully complete strategic goals and objectives while honoring predetermined constraints.

RAMESH SUBRAMANIAM, MBA,PMP,CSM

Cell: (856) 222-9732

Email: rameshs@hotmail.com

Professional Experience

CGI Group Inc., Philadelphia, PA                                                                                                            2012 – Present

CGI, an ISO-9001certified organization provides end-to-end solutions including management of IT offering solutions for government, financial services, manufacturing, retail, telecommunications, utilities and health markets.

 

Engagement Manager

Client – Cigna Inc. Industry – Healthcare, Group and Disability Insurance

Plan engagements within constraints of delivering on time, budget and scope objectives, including acquiring resources and coordinating efforts of team members. Identify, effectively communicate and manage project issues and engagement risks. Manage stakeholder expectations. Direct project portfolios ranging from $10M to $15M including P&L responsibilities.

 

Selected Accomplishments

·         Develop strategies to turn around Financial Integration ($10M revenue), restoring client confidence by delivering results surpassing client expectations using global teams.

·         Increased CGI’s project pipeline by $1.1 million by expanding service offering to integration workspace

·         Demonstrated outstanding leadership consistently scoring 90% or greater on Client Satisfaction surveys distributed to study engagement managers for project initiation, monitoring & closeout phases.

·         Lead engagement planning, budgeting, forecasting, mobilize and manage engagement teams, authorize expenditures, define deliverable structure and identify process improvements.

·         Develop project management plans, WBS, Activity Lists and PFMs for strategic projects.

·         Manage risks – identify risks, perform qualitative and quantitative analysis, plan risk responses

·         Perform stakeholder analysis; identify hidden stakeholders and their requirements.

·         Provide leadership to cross-functional teams to deliver projects on defined time, budget and quality

·         Manage Solution Development and Integration across the SDLC including requirements, functional specs, design, custom development, testing and deployment.

·         Effectively managed profit and loss with senior risk authority.

• Scope Management
• Strategic Planning
• Talent Recruitment
• Vendor Management
• Workflow Process Analysis

 

• Negotiation
• Project Management
• Quality Assurance
• Resource Management
• Risk Management

 

Pro-active, performance-driven professional with 17 years of progressive expertise in leadership and problem solving for Healthcare, Financial Services, Automotive, Retail, Travel and Telecommunication industries. Versatile, innovative and loyal management professional able to see the “big picture” while staying on top of all the details. Strong interpersonal skills to involve and influence key stakeholders. Successfully delivered complex mission critical systems for clients. Cross-functional communicator easily interacts with all levels of personnel from technical to high-level executive management, vendors and customers of diverse cultures and professional backgrounds. In-depth knowledge of n-tier architectures, SDLC, Waterfall and Agile Development Methodologies, SOA, B2B, B2C, Quality Assurance and Product Certification Methodologies.

 

Areas of Expertise

 

 

• Change Management
• Client Relations
• Direct Product Launches
• Gap Analysis
• Global Team Management

 

·         Manage client relations, organize and lead pursuit teams, lead proposal development process.

·         Simplify processes and reduce operating costs.

·         Develop practical solutions and methodologies, be a counselor and coach

·         Participate in staff recruitment, retention activities, performance reviews and training needs.

·         Onboard new associates and provide direction to project managers and customer steering committees.

·         Performed extensive reviews for prospective projects, providing supportive documentation for RFP and IFB replies to sponsors. Contribute to development of proposal pricing strategies.

·         Deliver solutions that maximize business value for IT investments.

·         Plan, design and implement solutions that provide a competitive advantage to the client as well as meet their business needs.

·         Ability to tailor solutions to meet client’s strategic objectives.

 

AAA Inc.                                                                                                                                                                             2003 – 2012

AAA, for over 100 years have been serving about 50 million members in US and Canada with roadside assistance, automotive, insurance, travel planning, auto buying, car care and membership discounts.

 

Scrum Master                                                                                                                                                                 2010 - 2012

Provided input on make or buy decisions by performing gap analysis (costs and risks) in varied roles for cross-functional customers for the AAA Mid-Atlantic Club. Improved IT responsiveness and business agility using advanced integration approaches and techniques. Delivered executive presentations for architecture road maps, technology initiatives and Proof of Concepts. Lead project portfolios ranging from $1M to $6M.

 

Selected Accomplishments

·         Lead team efforts for the $5.1M mission critical membership application (MZP) into a SaaS model to be utilized by other partner AAA clubs supporting more than 500 users.

·         Prioritize release planning using Product Backlogs and Scrum Backlogs.

·         Streamline the development process to help team meet customer needs. Remove roadblocks.

·         Ensure project progress using Burndown Charts and Scrum Task Boards.

·         Provide leadership to ensure team success and help team members achieve project goals.

·         Document and share the vision of the product with stakeholders.

·         Ensure product delivered met customer needs

·         Organize stakeholder feedback in user stories.

·         Facilitate difficult decisions. Manage project risks.

·         Eliminate waste (Lean Development)

·         Incorporate continuous learning.

·         Spearheaded the requirements gathering, business analysis, vendor selection, technical design, development, deployment and performance tuning of various Club applications.

·         Managed the deliveries of global teams (8 onsite resources and 6 offsite resources)

·         Collaborated with multiple vendors to define and establish B2B interfaces using enterprise SOA/Java/XML based integration technology infrastructure standards and best practices.

·         Ensure application delivery with superior quality for the new J2EE based application components for Membership i.e. – Rating, Automatic Balancing, General Ledger, Accounts Payable, Discount derivation for Loyal Members and compliance to PCI regulations.

 

Project Lead and Solutions Architect                                                                                                                   2004 – 2010

Design solution architectures for highly complex P&C Insurance systems (i.e., Policy Acquisition, Underwriting and Claims). Improve reusability of existing applications using web service adapters. Performance tune poorly performing interfaces and applications. Plan and organize goals for releases for application portfolios ranging from $10M to $25M

 

Selected Accomplishments

·         Designed and delivered the ground rules to bring different interfaces of a $25 million Policy System in balance for Automatic Balancing

·         Demonstrated the ability to organize the $10 million Claims application (ICS) as releases to serve as a model for other applications within the department supporting more than 300 users and migrates them from legacy mainframe systems to J2EE platforms (i.e., Weblogic)

·         Lead the efforts of application development team to ensure a smooth transition of the Technology Center from Philadelphia to Mount Laurel and ensured business continuity for the clients after the migration.

·         Interviewed business users to gather business requirements. Organized and moderated workshops for focus groups.

·         Tasked with bringing structure and order to the client account disorder. Leads the customer facing relationship between ICS clients and IT A&D with confidence.

·         Designed and delivered a release notes process utilizing track records

·         Designed the architecture for a versioned Master Data Management system to be used by the enterprise applications as single source client/customer information for name and address.

 

Developer II                                                                                                                                                                           2003 – 2004

·         Designed and developed interfaces for data transfer between the Weblogic tier and mainframe for a Homeowner Quote application.

·         Devised and implemented the mechanism to issue appropriate refunds to the customer for credit situations.

·         Designed and implemented the business rules for ISO2000 for Homeowners policies in different states.

 

Career History

·         Consultant, International Programming and Systems Inc.,                                                                         2002 – 2003

·         Consultant, to Cap Gemini Ernst and Young from JB Associates Inc.                                                2002

·         Consultant, to Farmers Insurance from JB Associates Inc.                                                                        1998 – 2002

·         Consultant, to Nationwide Insurance from Tata Consultancy Services                                            1997 – 1998

·         Systems Analyst, varied clients from Tata Consultancy Services                                                          1996 – 1997

 

 

 

 

 

EDUCATION AND PROFESSIONAL TRAINING

MBA, Technology Management, University Of Phoenix, Gardena, CA

BE, Computer Science and Engineering, Anna University, Chennai, India

 

PROFESSIONAL DEVELOPMENT HIGHLIGHTS

Certified ScrumMaster (CSM) Certification (2013). Certification Number - 000278827

Project Management Professional (PMP) Certification (2013). Certification Number - 1652709

SOA Certified Professional (SOACP) – Level 1 (2011)

IBM Filenet P8 Certified Programmer (2006)

 

KNOWLEDGE AREAS

IT alignment, IT Strategy and Vision Formulation, Gap analysis, Investment Prioritization, Planning, IT Transformation and Modernization, IT enablement to support business capabilities, IT Optimization and Global IT management, High Availability Systems, Risk Analysis

 

TECHNICAL SUMMARY

·         Platforms/Frameworks/Operating Systems

J2EE, EJBs, Eclipse, Weblogic, Linux, Solaris, FileNet, Client Server Computing, Jacada, IBM Mainframes, SOA Web Services, JBOSS, Windows, UNIX, MVS/TSO/CICS, Servlets, Struts, Spring, Enterprise Integration Patterns (EIP), Application Design Patterns, Sharepoint

 

·         Databases

Microsoft SQL Server, Oracle, DB2

 

·         Technology Stack

Java, JSP, VB, UNIX Shell, Cobol, Easytrieve, JCL, REXX, C, C++, XML, XSL, XSL Transformations (XSLT), XSD, WSDL, Javascript, AJAX, PL/SQL, JDBC, FileNet P8 ECM Platform – Content Engine, Process Engine, Application Engine, Capture, Workplace, etc.,  Office and Fax integration with Filenet, Axis, Axis2, Apache, Ant, Microsoft Office products like PowerPoint, Word, Excel, Visio and Project, Data Direct, VSAM, FileAid, ChangeMan, Telon, IEF Composer, ABC Flowcharter, INSYNC, MQSeries, COGEN, Xpeditor, InterTest, SmartTest, Hiperstation Test Script recorder and player, Lombardi, Rational Tools, Microsoft Access, JMS, CVS, jUDDI, SourceSafe, Subversion (SVN), SoapUI, XmlSpy, Mapforce, CSS, HTML, log4j, JAXB, JAX-WS, JAX-RS, WS-* Standards, MVC Architecture, RESTful Web services, ORM Frameworks (e.g., Hibernate), jUnit, Drools (JBOSS Rules), Evolveware, WSO2 ESB, TestNG, Jenkins

 

  Mobile:  (856) 222-9732  rameshs@hotmail.com