Nagaraja B. Shah

Tel: 425-908-9053

Email: nashdba@gmail.com

 

 

 

SUMMARY

 

·   Database Architect / Oracle ERP Infrastructure Architect with 14+ years of strong experience in Oracle database administration, Oracle E-Biz application administration, Infrastructure management, troubleshooting, performance tuning, new technology prototyping and implementation.

·   Proven ability to handle and succeed in all endeavors from leading teams in multi-million dollar project implementation to supporting production systems and developing customized solutions for troubleshooting.

·   Improved System performance, reduced program concurrency, tuned expensive/resource intensive SQLs, improved execution time and troubleshot variety of system issues leading to an annual saving of over $0.5 million.

·   Excelled in ongoing and overlapping deadlines in fast paced environments, handle multiple assignments simultaneously and coordinated deliverables with key stakeholders in cross functional groups.

·   12+ years of strong experience with Oracle 11gR2/10g/9i/8i Installation, Upgrade, Administration, Monitoring, Performance Tuning, Patch Application, Database Backup and Recovery.

·   9+ years of extensive experience with Implementation, Upgrading, Administering, Patching, Cloning, Tuning and Troubleshooting Oracle E-Business R12/11i / 11.0.3

·   Experienced with Oracle EBS Modules such as AP, AR, GL, PO, CE, ZX, Purchasing, OM, AOL, FND, FA, INV, IPayments etc

·   Experienced with the Business Modules such as Procure to Pay and Order to Cash.

·   Expertise with different backup methodologies such as RMAN, EXPORT-IMPORT, EMC-BCV, EMC-SRDF, NETAPP-SNAP MIRROR etc

·   Self driven and highly motivated with excellent team player capabilities as well as an individual contributor.

·   Continuously striving to be on the cutting Edge of Technologies and providing the Organization with formidable and cost effective solutions so as to improve on the outcome with very minimal cost impact.

·   Keen sense of ownership and responsibility towards deliverables and solution outcomes.

·   Other areas of expertise with Oracle E-Business Suite includes

·         Parallel Concurrent Processing

·         Workflow tuning and troubleshooting

·         Oracle BI Publisher troubleshooting

·         JVM tuning and troubleshooting

·         SSL Setup for ERP and IPayments

 

·   Experience with other technologies includes

o        WSO2 – Open source SOA

o        Adobe Livecycle ES3

o        Oracle SOA [Weblogic, BPEL, ESB etc]

o        Oracle Data Integrator (ODI)

 

·   Experienced with prototyping, analyzing and implementation of new technology solutions.

·   Significant experience and expertise in building close working relationships with cross-functional teams, empathizing with their needs and translating them into workable solutions

·   Capable of speaking the language of UNIX, Network Operations and other Infrastructure teams, which reduces the dialogue and explanation time.

·   Extremely thorough with documentation and knowledge sharing activities.

·   Ability to present complex technology solutions in technical and non-technical forums. ALUMINI presenter at OAUG-COLLABORATE

 

TOOLS & TECHNOLOGY

·   ERP:                                   Oracle Applications R12/11.5.10.2/11.5.9/11.0.3

·   Databases &

DB Products:                   Oracle 11gR2/10gR1/R2 [RAC], 9i, 8i, ASM & MySQL, Data Guard, Advance Compression, Golden Gate etc.

·   Middleware:                 JBOSS AS, WSO2 SOA, WSO2 Governance Registry, WSO2  API Manager, Oracle SOA, ActiveMQ,

Oracle Access Manager, BI Publisher, OID, Weblogic, Webgate10g, Oracle Data Integrator, Oracle BAM, Fusion Middleware-10gAS, Vertex, Discoverer etc

·   Operating Systems:                Red Hat Linux, SUN Solaris, Windows NT/98/2000/XP

·   Languages:                                PL/SQL, UNIX Shell Scripting, Perl-CGI

·   Tools:                                          TOAD, Sql Developer, OEM, RMAN, VSS, Perforce, Zenoss, BMC, Peregrine, Control-M &

Adobe LiveCycle ES3.

 

EXPERIENCE

 

American Express - Serve

Database Administrator – Lead                                                                      Jul 2013 – Current

Leading a team of 6 DBA’s in IT Operations and DBA Projects. Primary responsibility was to facilitate support for a 2+ TB Production system with 4 node RAC cluster on 11gR2 with a 1 TB satellite Fraud management System. Other responsibilities include re-architecting systems, streamlining audit processes, capacity planning, system expansion, automation of reporting & monitoring and envisaging new opportunities to improve business functions via system improvements

Major Accomplishments

·         Built a strong team to support operations and project activities.

·         Streamlined User Audit Process by automating some of the critical components

·         Periodic Database Patching with PSU’s.

·         Experienced with implementing Database access, security and privacy using VPD policies, Fine-Grain Auditing and Encrypted Tablespaces

·         Performance tuned expensive SQL Statements with hints, indexes and re-writes.

·         Improved system performance by doubling the throughput of Interconnect using redundant PVT-IP configuration.

·         POC for 11.2.0.2 to 11.2.0.4 DB upgrade with minimal to no downtime using Transient Logical Standby Methodology.

·         Converted all NFS volumes to ACFS volumes to facilitate shared SAN based File system.

·         Resolved critical Oracle Bugs by identifying the issues and working with Oracle Support for Backport Patches.

·         Supported issues and problems with Edition based Redefinitions and Fine Grained Access Auditing.

·         Built DR systems to facilitate Disaster recovery

·         Facilitated NRT systems for reporting and Code deployment purposes.

·         On-going activity on setting up Huge Pages and Jumbo frames to improve OLTP per second transaction Performance.

 

 

Expedia INC.                                                                                                                Jan 2011 – Jul 2013

Database Architect / Technology Lead

Leading the PeopleSoft to Oracle EBS R12 Conversion Initiative. Responsibilities included architecting the infrastructure solution that is optimally placed to integrate with all attributes and also meets the need for the program.

My Major Accomplishments

·         Implemented Oracle R12.1.3 with 11gR2 RAC Database with ASM and WSO2 Open Source SOA. I architected, orchestrated, implemented and delivered the complete end-to-end Infrastructure Solution. The infrastructure consisted of a 2+TB database built on a 3 node RAC Database with ASM on EMC VMAX San Storage with 5 node Application Tier. Also a 2 node clustered MySQL DB for WSO2 SOA. Besides this there were multiple Domain related challenges that needed to be addressed to facilitate the availability of EBS for multiple satellite systems.

·         Installed and configured Physical Standby and OEM 11g for RAC Databases.

·         Worked closely with the developers and the WSO2 product team to identify architectural issues, providing suggestions for improvement and resolving bugs identified in the process of achieving our goal.

Conceptualized and performed a POC for the following

1.       OAM 11g with Weblogic 10.1.3.6, OID 11.1.1.6, OAM 11.1.2 & Webgate 11g.

2.       Oracle Advance Compression

3.       Oracle JRE 1.7.0_11 upgrade

4.       Oracle 11.2.0.3 upgrade

·         Designed the end-to-end SSL with Netscaler Load Balancer for all Project and Production Environments. Also setup IPayment Wallet and Authorization for Direct Debit Authorization.

·         Administered multiple Oracle Modules as listed but not limited to AP, AR, PO, OM, Advance Pricing, CE, IPayments, ZX, FND, AOL, INV etc

·         Aggressively worked with all third party support groups such as Oracle, WSO2 & EMC etc. to get resolutions for impending issues.

·         Constantly tracked and upgraded the Oracle R12.1.3 with the latest CPU/PSU patches and security upgrades.

·         Liaising between various infrastructure teams such as UNIX System Administrators, Storage Administrators, Network Administrators, SQL Server DBA’s, Tools Team etc to present our requirements and work closely with them to arrive to an amicable solution within the corporate guidelines and framework.

·         Streamlined most of the redundant DBA tasks such as Cloning ,Migration and Developers requirements for access credentials, file retrieval, tracing and analyzing trace files etc.

·         Reviewed Quest STAT Tool for Migration and Workflow related Activities

·         Architected, Installed and Implemented the DR solution for Oracle EBS. The entire DR recovery takes 30 mins.

·         Experienced with implementing Database access and security using Fine-Grain Auditing.

·         Utilized the Oracle Flashback concept to its best for DR Exercises, iterative Production troubleshooting, Development testing exercise etc.

·         Implemented Oracle SOA [BPEL+ESB] for the initial implementation plan as a Middleware Stack

·         Installed and Configured Adobe Livecycle ES3 with JBoss AS and MySQL.

·         Saved over $250K in hardware costs by re-architecting Production setup.

·         Saved over $100K in Human Resources by proper resource structuring.

·         Worked on doubling the Interconnect Capacity with Gigabyte Cards and Jumbo Frames.

 

 

Herbalife International of America                                                               May 2008 – Jan 2011

Senior Database Administrator / Project Lead

Support a complex production Oracle E-Business Instance with a 10+ Terabyte database built on a 2 node RAC with ASM and 5 Node Application Tier [WEB+ADMIN] and several satellite systems like Vertex, Agile, Logility, SOD, SOA etc built around it. Other activities involve E-biz cloning, patching, upgrading, performance tuning and troubleshooting database and application issues.

Major Accomplishments

·   Successfully lead a DBA team for a $10 million project involving replacing legacy order capturing system with Oracle SOA & ODI and coupling it directly to the E-Biz Suite saving an annual $5 million in legacy system maintenance.

·   Performance tuned major concurrent programs leading to system slowness, thereby saving $300K in terms of Business Orders

·   Implemented Oracle Data Integrator for near real-time replication of E-Biz data for Data warehousing activities, which improved the reporting system performance by 85% and reduced system load on Production System by 20%.

·   Implemented Oracle BAM for System Activity Monitoring, Reporting and Alerting, which assisted in quicker problem resolution saving approximately $200K in terms of business loss.

·   Completed JDK upgrade from 1.4.2 to 1.6 across Herbalife, which improved Oracle Application System performance by 60% and reduced java/jvm related issues by 85%.

·   Installation and Maintenance of SOA for Online Order Capturing and Vertex Applications for Tax Calculation.

·   Experienced with troubleshooting BI Publisher and Discoverer issues

·   Performed workflow and Java troubleshooting and tuning, which improved system performance by 30%

·   Managed different Oracle Modules such as AP, AR, PO, OM, CE, FND, AOL, INV, Purchasing etc

·   Oracle Release 12 prototype installation with future upgrades perspective.

·   Automated System cloning and refresh procedures and reduce NON-PROD system rebuild time spans.

 

 

EMC Data Storage Systems Pvt. Ltd.                                                                     Dec-2005 – May-2008

Lead Database Administrator

Lead a Team of 5 DBA’s to support large and complex Oracle E-Biz Instance concurrently accessed by over 3000+ users. The architecture involved a RAC database of over 7 Terabytes and Application setup on 63 Web Tiers and 2 Concurrent Tiers. Other activities involved E-biz cloning, patching, upgrading, performance tuning and troubleshooting database and application issues. Additional activities involved maintaining and troubleshooting Shareplex, technology used for near real-time replication.

Major Accomplishments

·   Architecture upgrade of Oracle E-Biz database from single instance to a 2-node RAC increasing Order processing capacity by 40%

·   Version upgrade of Oracle E-Biz database from Oracle 10gR1 to Oracle 10gR2 to eliminate Database issues and have 96% system uptime

·   Upgraded Oracle Applications from 11.5.9 to 11.5.10 to 11.5.10.2 for Global Roll-out in a phased manner

·   Reduced Shareplex rebuild time from 19 hours to 4 hours reducing E-Business system downtime by 70% and increasing reporting system uptime by 60%. This accomplishment was awarded with a Gold Medal.

·   Managed different Oracle Modules such as AP, AR, PO, OM, CE, FND, AOL, INV, Purchasing, Configurator, IProcurement etc.

·   Involved with extensive SQL Tuning to improve custom code performance

·   Setup DMZ for Global Training Environments.

·   Implementation and maintenance of DR Site for reducing Business Service Loss.

·   Experienced with extensive Database cloning and refreshes.

 

 

GE Healthcare Pvt. Ltd.                                                                                           Jul-2005–Dec-2005 

Lead Applications Administrator

Lead a Team of 4 DBA’s to support large Oracle E-Biz Instance concurrently accessed by over 3000+ users. The architecture involved a RAC database of over 1.8 Terabytes and Application setup on 3 Web Tiers and 2 Concurrent Tiers. Other activities involved E-biz cloning, patching, upgrading, performance tuning and troubleshooting database and application issues.

Major Accomplishments

·   Production E-Biz system maintenance, troubleshooting and performance tuning.

·   Tuned Concurrent Request query performance thereby reducing concurrency by 40% and program execution time by 60%.

·   Cloning, patching, data & code migration activities.

·   Lead a Team of 4 for planning, execution and documentation of Knowledge Transfer for Oracle EBS Support from Tata Consultancy Services. 

·   Managed different Oracle Modules such as AP, AR, PO, OM, FND, AOL, INV etc.

 

 

Oracle India Pvt. Ltd.                                                                                            Apr-2004–June-2005

Senior Database Administrator

Lead a team of 4 DBA’s to support and maintain 240+ Oracle Apps instances concurrently accessed by 500+ developers and QA team members. Oracle Apps Instances included database sizes ranging from 60GB to 150GB, application systems from 11.5.8 to 11.5.10.2 and having single/multi-tier architecture. Other activities involved database and application patching, cloning, database backup, troubleshooting and backup validations.

Major Accomplishments

·         Lead the DBA team for new Patchset Release Management Activity.

·         Identify bugs with newer versions of Oracle Applications and Databases and working with the core development team to resolve them adding value to the code quality and program performance.

·         Upgrade databases from 8i to 9i, 9i to 10g across various platforms.

·         Upgrade Oracle Applications from 11.5.8 to 11.5.9, 11.5.9 to 11.5.10 and 11.5.10 – 11.5.10.1/11.5.10.2

·         Certifying environments prior to release of mini-pack patches, family pack patches and individual patches to Oracle customers.

·         Automate RMAN Backup and restore processes for backup validations.

·         Lead cross team interactions for availing bug fixes, one-off patches and backports during critical release cycles.

·         Experienced with troubleshooting Oracle Discoverer issues

 

 

 

 

TATA Consultancy Services                                                                                    Jan 2003 – Mar 2004

IT Analyst 

 

Primary responsibility involved maintaining and troubleshooting Oracle 8.1.7 Database and Cognos data warehousing application for Mckinsey, Major Consulting Firm, USA. Other activities involved creation of materialized views and Cognos reports for purpose of reporting.

Major Accomplishments

§ Troubleshooting Database issues like locks, latches, db slowness etc. thereby reducing system slowness & business impact by 25%

§ Analyzing requirements for designing reports and related database tables and views.

§ Troubleshooting Database issues like locks, latches, db slowness and SQL Query performance tuning.

§ Implementation of Quality procedures, internal reviews and code walkthroughs.

 

 

Ken Infotech                                                                                                                   Jun-1999 – Jan-2003

Database Administrator

Supported development and test Oracle databases concurrently accessed by 15 developers and QA team members. Database sizes ranged from 500MB to 12GB. Other activities involved cloning, backup & recovery, upgrade of databases etc

Major Accomplishments

§ Assisted Development team with development of customized PL/SQL packages, procedures and triggers to accomplish on time product delivery and avoid timeline slippage.

§ Scripted and implemented backup strategies for various clients.

 

CERTIFICATIONS, AWARDS & TRAININGS

§ Oracle Certified Professional DBA.

§ Gold Medal Award at EMC for reducing Shareplex rebuild time from 19 hrs to 4 hrs.                                                           

§ Oracle 10g Performance Tuning from Oracle University

§ Oracle 10gR2 RAC Training from Oracle University        

 

 

WHITE PAPER PRESENTATIONS

§ White paper presentation on Oracle BAM for System Activity Monitoring at OAUG-2009

§ White paper presentation due on Oracle Data Integrator for Real-time Replication and Reporting at OAUG -2010   

 

 

EDUCATION

§ University of Mumbai - Bachelor of Engineering – 1998

§ Maharashtra State Board –Post Graduate Diploma in Computer Applications – 2000 

§ Welingkar Institute of Management Studies – MBA-Operations - 2011

 

 

 

OTHER ACTIVITIES

§ Involved directly with Oracle Corporation on behalf of Herbalife to perform a beta testing for their new ODI-Streams Knowledge module.

§ Identified and logged 3 product bugs with Oracle for Oracle BAM 10.1.3.3 product

§ Identified and logged 4 product bugs with Oracle for Oracle Data Integrator 10.1.3.5.2 product

§ Involved with training of team members in different technologies such as Oracle BAM, ODI and Oracle Applications.

§ Participated in the Technical Recruitment at Oracle, GE, EMC Herbalife and Expedia.

 

 

REFERENCES

§ Available upon request.